Chain management

If your businesses are combined into a chain, you can update information for multiple branches at the same time. You can also upload a single logo for the entire chain and add a price list for all branches in the region.

Chain owners enjoy a simplified company card verification procedure: when you confirm your rights to the chain, you get access to all branch cards. New branches automatically appear in your account after moderation. You don't need to confirm them again.

Clicking the active All branches in chain link in a branch profile in Yandex Maps shows all branches in the chain.

You can combine two or more branches into a chain if the following conditions are met:

• All branches have the same name that complies with the service rules.
• All branches have at least one business category in common. For example, businesses from the Bank, ATM, and Payment terminal categories can't be combined into a chain.
• All branches have a common website or phone number.
• The chain's website shows the addresses of all branches. If the chain doesn't have a website, all branch cards should contain a common phone number.

1. Make sure all branches are added to Yandex Business.

2. Use the form below to send a request to combine branches into a chain. In the request, specify:

   • Chain name.
   • Business category.
   • Website (if any).
   • Common phone number (if the chain doesn't have a website).
   • Number of branches in the chain and their addresses.

When this information is added, a notification will be sent to the email address you've entered. It usually takes 5–7 days to add a new chain and link the branches.

If you received a notification saying that your business branches were combined into a chain, but you don't see it on the Businesses page, link the chain to your account. To do this:

1. Find the chain in Yandex Business and click This is my chain.
2. Get the verification code and enter it to confirm your rights.

Anyone who has access to the chain can add price lists for branches. When you add items or upload price lists, the information is displayed for all branches in the region.

You can manually upload price lists for all regions at once.

If the chain only operates in one region, the products for that region will be displayed.

To add price lists for different regions, use separate files for each one.

Products and services that you add with the region specified get the Chain product label. If you make changes to regional products and services in your account, the changes are applied to all the branches in your chain at once.

In the branch card, you can only edit the price, the volume, and the In stock and Popular options for chain products. You can only make other changes when you edit the chain price list in the chain card.

You can't delete chain products from the branch card.

Logos can be text or an image on a simple background.

To add a logo, go to the Info section in the chain card and click Add photo.

Image requirements:

• The logo you upload should match the one on the company website or sign.
• The file should be JPG or PNG and no more than 10 MB. The image should be between 200×200 pixels and 5000×5000 pixels with an aspect ratio of 1:1.
• The image should be high quality, with a clear picture and readable text.
• The logo should be in the center and occupy at least 80% of the image.
• The logo should be placed on a contrasting opaque background with a sufficient margin. Don't use logos without a background.

The logo will be added to all branch cards within a few days. If a branch card features a different logo, it will be replaced with the new one. When you add a new branch to the chain, their logo will be replaced with the chain logo.

If you set a chain logo in the chain card in Yandex Business, you won't be able to change the logos in individual branch cards.

The logo is distributed and placed in accordance with the User Agreement for Yandex Services.

When a branch leaves the chain, its name, list of products and services, working conditions, bonus programs, and quality of service may change. It means that the rating and reviews that the branch earned as part of the chain can no longer be applied to it.

Register the former branch as a new company:

1. Close the old company profile.
2. Add a new company to Yandex.

Contact support