Access problems
If you lose access to the company owner's account, you can try to restore it yourself.
- I don't remember the company owner's login
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If you linked your phone number to your account or recently signed in to your account using the same computer and web browser, open the Restore login page and follow the instructions.
If you used this address to message your friends, family, or coworkers, try contacting them another way, such as over social media. They may remember your address or find email from you in their mailboxes and tell you the address they were sent from.
- I don't remember the company owner's password
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If you entered your real first and last name when you created the account and linked your phone number to it, open the Restore password page and follow the instructions.
If you see a message saying that the email or phone number you entered is incorrect, check for typos. If your phone number was entered correctly but is still not recognized, try to remember whether there are other email addresses or phone numbers you may have linked to your account instead.
- I can't restore the company owner's account
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If you can't remember the username or password from the account you used to create the company in Yandex 360 for Business, restore access to it from another account:
Register a new Yandex account.
Verify that you are the true owner of the company. To do this, fill in the access recovery form.
Verify ownership of the domain using one of the methods suggested in the form.
If you followed all these steps correctly, company rights are transferred to your new account. All company-related data remains unchanged.
