Outstanding balance and service restrictions

Yandex 360 corporate services are prepaid. The funds are kept in your balance and deducted over time. If there's not enough funds to pay for your plan, it will be automatically deactivated, and you'll have an outstanding balance.

From the first day of an outstanding balance, the services will switch to restricted mode, and from the 8th day, they'll switch to view-only mode. You can top up your balance and restore access to the services at any time. How to top up the balance

It's best to settle your outstanding balance right away, or files on Yandex Disk may be permanently deleted

When you have outstanding balance, the available Yandex Disk space is reduced to 5 GB. If you go over the limit as a result, all the files will be permanently deleted from Yandex Disk on the 91st day of non-payment. How an outstanding balance affects Yandex Disk

Restricted mode in the first days of non-payment

Between days 1 through 7, you can use the basic features of the services, but the plan’s benefits will be suspended. Additionally, ads will appear in all services.

	You can ✅	You can't ❌
In the organization's account	Top up your balance and view the organization's data. Add new domains. Add employees using SSO and Active Directory.	Add employees through the account. Add offices and meeting rooms. Create new federations. The existing federations won't be deleted. View audit logs.
In Yandex Mail	Send, forward, and reply to emails. View, move, and delete emails. Create mail-outs.	Remove ads as long as you have an outstanding balance.
In Yandex Messenger	Chat by text or voice with colleagues and guests of the organization.	Create bots. Invite more than 40 users to a call.
In Yandex Telemost	Create or join meetings.	Host live streams if the organization had this feature. Invite more than 40 users to a call.
In Yandex Tracker	View issues, dashboards, queues, boards, and statistics.	Create, edit, or delete issues, queues, boards, and dashboards. Change issue statuses, leave comments, or subscribe to updates.
In Yandex Boards	Create and edit your own boards.	Edit other users' boards. Enable guest access. Manage the organization's space in Yandex Boards.

View-only mode from the 8th day of non-payment

If you don't settle your outstanding balance within the first few days, more restrictions will be imposed. You won't be able to edit, create, or upload new data in the services, but you'll still be able to view, move, and download existing data.

	You can ✅	You can't ❌
In the organization's account	Top up your balance and view the organization's data.	Add employees using any method. Add new domains. Add offices and meeting rooms. Create new federations. The existing federations won't be deleted. View audit logs.
In Yandex Mail	View, move, and delete emails.	Send, forward, and reply to emails. Create mail-outs. Remove ads as long as you have an outstanding balance.
In Yandex Messenger	Chat by text or voice with colleagues and guests of the organization.	Create bots. Invite more than 40 users to a call.
In Yandex Telemost	Create or join meetings.	Host live streams. Invite more than 40 users to a call.
In Yandex Tracker	View issues, dashboards, queues, boards, and statistics.	Create, edit, or delete issues, queues, boards, and dashboards. Change issue statuses, leave comments, or subscribe to updates.
In Yandex Boards	Create and edit your own boards.	Edit other users' boards. Enable guest access. Manage the organization's space in Yandex Boards.

How an outstanding balance affects Yandex Disk

Restrictions for non-payment are more severe in Yandex Disk than in other services. It's best to settle your outstanding balance right away, or files may be permanently deleted from Yandex Disk. How to top up your balance

From the first day of non-payment, the available Yandex Disk space is reduced to 5 GB. If you go over the limit as a result, Yandex Disk immediately switches to view-only mode. On day 45, Yandex Disk gets completely blocked, and on day 91, all files are erased. After that, you can't recover deleted data, even if you top up your balance.

How to remove restrictions

You can remove restricted or view-only mode and restore access to the services at any time. To do this, top up your balance with an amount sufficient to cover the cost of your plan. How to top up your balance

Note that if you've run out of space on Yandex Disk and payments have been overdue for more than 90 days, you can't recover deleted data even after topping up your balance.

If you lost access to your organization in Yandex 360 for Business, you can restore access to it from another account. How to recover an account

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