About the Yandex.Webmaster service

Tell us what your question is about so we can direct you to the right specialist:

Site diagnostics

Select the category of the issue displayed in Yandex.Webmaster:

Select

Fatal errors

Critical issues

Possible issues

Recommendations

Report an error in the “Diagnostics” tool

Failed to connect to the server due to DNS errorThe site is closed for indexing in the robots.txt file

If you followed the recommendations and the site is available for the robot, but the error still appears in Yandex.Webmaster, fill out the form:

If you followed the recommendations, but the error still appears in Yandex.Webmaster, fill out the form:

Invalid SSL certificate settingsDuplicate pages with GET parameters were foundAnother critical issue

If you followed the recommendations, but the error still appears in Yandex.Webmaster, fill out the form:

If you recently added Clean-param directives, prohibited crawling duplicates using robots.txt, or placed the rel="canonical" attribute, it may take several days for these changes to be taken into account in Site diagnostics in Yandex.Webmaster and for the notification to stop being displayed.

If the error still appears in Yandex.Webmaster after a while, fill out the form:

Robots.txt file not foundNo Sitemap files are currently used by the indexing botErrors found in Sitemap filesThe favicon file is not accessible to the robotOther questions about possible problems

Check out the recommendations. If the file is available to the robot and can be downloaded in Yandex.Webmaster, but the issue still appears, fill out the form:

Feedback

See the recommendations above. If the file was added more than 2 weeks ago, but the message doesn't disappear, fill out the form:

See the recommendations above. If there are no errors in the file, but the message still appears, fill out the form:

See the recommendations above. If the server response matches 200 OK and the value of the type parameter matches the file format, but the message doesn't disappear, fill out the form:

Site region is not setThe website isn't registered in Yandex.BusinessFavicon file not foundThe site isn't optimized for mobile devices

For more information about assigning a region, see Site region.

Ask a question about editing information in Yandex.Business.

Check out the recommendations. If you followed the recommendations but the message still appears, fill out the form:

The message will disappear when the Yandex robot downloads the favicon, and it will appear in the search results.

Favicon is placed on the site correctly, but does not appear in the searchFavicon appeared in the search results, but Yandex.Webmaster still displays the favicon recommendation

In this case, check if the robot visited your site and edit the favicon. For more information, see the Favicon section.

See the recommendations above. If you still have questions about website optimization for mobile devices, fill out the form:

Please describe the error in the form below. It will help us reproduce it. For example, describe the actions that lead to an error and add a screenshot.

Search queries

For information about how to set up and view statistics for search queries, see:

Search query statistics — Statistics on search queries and query groups.

Managing groups of search queries — Statistics on search query groups, loading your own queries.

Statistics on pages in the search — Site rating based on displays, clicks in search results and other indicators.

If your question is about the site's ranking falling, go to How do I improve the site ranking in the search?.

The “Indexing” section in Yandex.Webmaster

Crawl statisticsPages in search resultsSite structureCheck URL statusImportant pages monitoringReindex pagesCrawl rateSitemap files

For information about how often the Yandex robot visits your site's pages, see Crawl statistics.

To report a bug in Crawl statistics, fill out the form below.

For information about how to work with the statistics of pages included search, see Pages in search.

Select

Different site pages are recognized as duplicates

Report an error in “Pages in search”

Pages with different content can be considered duplicates if they responded to the robot with an error message (for example, in case of a stub page on the site). Check how the pages respond now. If pages return different content, send them for re-indexing — this way they can get back in the search results faster.

To prevent pages from being excluded from the search if the site is temporarily unavailable, configure the 503 HTTP response code.

Check out the information about how the site structure is displayed in Yandex.Webmaster and how to add site sections in Site structure.

Tell us what your question is about so we can direct you to the right specialist:

The structure doesn't contain a section that is present on the siteError in the “Site structure” page

Yandex.Webmaster shows site sections that contain at least 10 pages and make up more than 1% of the total number of pages loaded into the search database.

The section meets the specified conditions, but is not displayed in Yandex.Webmaster

Check out the information about how to check URL status.

To report a bug in the Check URL status, tool, fill out the form below.

For information about how important pages are monitored, see Important pages.

To report a bug in Important page monitoring, fill out the form below.

For more information about how to send site pages for re-crawling, see the How to reindex a site section.

Tell us what your question is about so we can direct you to the right specialist:

Select

The pages are accessible to the robot, but the “Error” status persists

The pages are accessible to the robot and sent for reindexing, but do not appear in the search for more than three weeks

Information on the site has been modified, but the old version is displayed in the search results

The site or individual pages are prohibited in robots.txt, but are still in the search

The old pages are deleted and redirect to the new ones, but are still present in the search

Make sure that:

• The pages can be accessed by the robot (use the Server response check tool).
• The information about pages is present in the Sitemap file.

• The Disallow and noindex prohibiting directives and the noindex HTML element in the robots.txt file prevent only technical and duplicate pages from indexing.

Recommendations didn't help

If you followed the instructions when deleting the site pages and more than two weeks passed after the last crawl by the Yandex robot, fill out the form below:

If you use a redirect, the robot will gradually track redirects and the old pages will disappear from the search results as it crawls the site. For the robot to learn about the changes faster, send the pages for reindexing.

If the page URLs change because you changed the site's domain name, the search data update may take more than a month. Check if the mirrors are configured correctly.

The pages are sent for reindexing, but aren't removed from the search for more than two weeks

For more information about managing site crawling speed, see the Site crawl rate section.

For information about working with the Sitemap file in Yandex.Webmaster, see the Sitemap files section.

Site quality index (SQI)

Read more about SQI in the following sections:

What is the site quality index (SQI)?

How do I find out a site's SQI?

How do I add the SQI icon to my site?

Why did SQI drop?

The SQI value is recalculated regularly based on many factors. During the time between recalculations, site-related factors may change. Therefore, we recommend improving the site, filling it with useful content, and so on. Over time, SQI may increase.

Check out the site development recommendations.

Badges

For more information about badges issued to sites in the search results, see the following sections:

Which sites get badges?

How do I view all the site's badges?

Reviews

See information about site or organization reviews displayed in Yandex.Webmaster.

If you still have questions, specify the topic:

Question about site reviewsQuestion about business reviews and ratings

Reviews are shown on Yandex.Maps (in Yandex.Business), but they aren't shown in Yandex.WebmasterOther question about business reviews

Make sure that:

• The website is added to Yandex.Webmaster and Yandex.Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
• The main website page is added to Yandex.Business without UTM tags.
• The website rights in Yandex.Webmaster and in the Yandex.Business card are confirmed for the same username.

If the business has reviews, they will appear in Yandex.Webmaster within a week after you correct the mistakes.

If you don't find any mistakes or the reviews are still not displayed after this time, fill out the form.

To learn more about business reviews, see the Yandex.Business Help. You can also contact support from the Help page.

Site region

See recommendations for choosing the site region, as well as frequently asked questions about the region linking.

Question about the region in Yandex.WebmasterQuestion about the region in Yandex.Business

The “Save” is inactiveThe request to change the region was sent, but the region in Yandex.Webmaster didn't changeOther questions

Make sure that:

• All fields are filled in.
• The link you specified matches the URL of the site for which you add or change the region (including the use of the HTTP/HTTPS protocol and the www prefix).

The fields are filled in correctly, but the button is inactive

The region change is on moderation for a week. If the region doesn't change two weeks after the the moderation is completed, fill out the form below.

Adding or changing an organization in Yandex.BusinessThe website is added in Yandex.Business, but the region isn't displayed in Yandex.WebmasterThe region from Yandex.Business displayed in Yandex.Webmaster differs from the one specified in Yandex.Business

Use a special form in the Yandex.Business Help.

Make sure that:

• The website is added to Yandex.Webmaster and Yandex.Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
• The main website page is added to Yandex.Business without UTM tags.
• The organization card is displayed in Yandex.Business and in Yandex.Maps.
• More than a week passed since the card was published or edited in Yandex.Business.

In this case, you can correct the error only in Yandex.Business. Contact support via the form in the Yandex.Business help.

SERP links

See information about how sitelinks are formed and how to change them.

Products and prices

For more information about the partner program, as well as for the answers to frequent questions, see the Products and prices section.

Tell us what your question is about so we can direct you to the right specialist:

The store participates in the program, but there is no information about the price and delivery in the snippetOther questions about the program

Check out the Terms of cooperation and technical requirements to the data you pass. You should also make sure that:

• More than 10 days have passed since the store was included in the program.
• The YML file is available for download and passes validation successfully.
• Links to product offers from the file don't lead to a higher level domain or to another domain.
• The URLs of the pages that participate in the search match the URLs in the file.
• The page URLs in the file have the correct structure and don't contain unsupported tags and parameters.

All listed conditions are met, but the snippet is displayed incorrectly

Internal links

Tell us what your question is about so we can direct you to the right specialist:

The “Internal links” page in Yandex.Webmaster contains incorrect information.Error on the “Internal links” page in Webmaster.Other questions about internal links

External links

Tell us what your question is about so we can direct you to the right specialist:

The “External links” page in Yandex.Webmaster contains incorrect information.Error on the “External links” page in Yandex.WebmasterOther questions about external links

Tools

Specify the tool in which you found the error, describe the situation in as much detail as possible, and if necessary, attach a screenshot that illustrates it.