Audio and video calls
Calls are available in one-on-one chats:
- In the web version of Yandex Messenger on your PC: in Yandex Browser, Google Chrome, Opera, and Mozilla Firefox.
- In the Yandex Messenger app for devices running on Android 7.0 and later.
- In the Yandex Messenger app for devices running on iOS 14.1 and later.
Select audio and video devices
- Click above the chat list.
- In the Calls section, click Camera, Microphone, or Sound.
- Select a device.
- Click above the chat list.
- In the Calls section, click Camera, Microphone, or Sound.
- Select a device.
Access to microphone and camera
When you call somebody or accept an incoming call for the first time, the app requests access to the microphone (and the camera, if it's a video call). You can allow access immediately or later in the app settings.
- Open the device settings.
- Tap.
- Select Yandex Messenger in the list of apps.
- Tap Permissions.
- Activate the Camera and Microphone options.
When you call somebody or accept an incoming call for the first time, the app requests access to the microphone (and the camera, if it's a video call). You can allow access immediately or later in the app settings.
- Open the device settings.
- Select Yandex Messenger in the list of apps.
- Activate the Microphone and Camera options.
Make sure that access to the camera and microphone is allowed in your device's OS settings.
- Click.
- In the menu on the left, select Camera.
- Make sure that the Allow apps to access your camera option is turned on in the settings.
- Make sure that the Camera option is turned on in the list of apps that can access the camera.
- Click.
- In the menu on the left, select Microphone.
- Make sure that the Allow apps to access your microphone option is turned on in the settings.
- Make sure that the Voice Recorder option is turned on in the list of apps that can access the microphone.
Camera access:
Microphone access:
In the system settings, make sure the Chats application has:
When you call somebody or accept an incoming call for the first time, the browser requests access to the microphone. You can allow access immediately or later in the app settings.
Make sure that access to the camera and microphone is allowed in your device's OS settings.
- Click.
- In the menu on the left, select Camera.
- Make sure that the Allow apps to access your camera option is turned on in the settings.
- Make sure that the Camera option is turned on in the list of apps that can access the camera.
- Click.
- In the menu on the left, select Microphone.
- Make sure that the Allow apps to access your microphone option is turned on in the settings.
- Make sure that the Voice Recorder option is turned on in the list of apps that can access the microphone.
Camera access:
Microphone access:
Check whether the browser in which you're using Yandex Messenger has:
Start and end a call
- In the chat list, long tap the chat card. In the menu that appears, select Call or Video call.
- Open a private chat and press at the top.
- On the chat screen, tap the message with the call status (for example, if you missed the call).
- In the chat, tap Call or Video call.and select
- Open a private chat and tap at the top.
- In the chat, tap Call or Video call.and select
- In the chat list, right-click on the name of the chat. In the menu that appears, select Voice call or Video call.
- Open a private chat and press at the top.
To accept an incoming call, press . To end or reject a call, press .
Managing calls
Element | Action |
---|---|
The microphone is disabled. Tap to enable it. | |
The microphone is enabled. Tap to disable it. | |
Video is disabled. Tap to enable it. | |
Video is enabled. Tap to disable it. | |
Selecting a camera. Tap to switch between the rear and front-facing camera. | |
Minimize the call window and open the chat with the person you're talking to. To return to full screen mode, tap the minimized call window or the Return to call link. | |
Speakerphone is disabled. Tap to enable speakerphone or switch audio to headphones. | |
Speakerphone is enabled. Tap to switch audio to your mobile device's speaker or headphones. | |
Audio is transmitted to wireless headphones. Tap to switch audio to your mobile device's speaker or to enable speakerphone. |
Element | Action |
---|---|
The microphone is disabled. Tap to enable it. | |
The microphone is enabled. Tap to disable it. | |
Video is disabled. Tap to enable it. | |
Video is enabled. Tap to disable it. | |
Selecting a camera. Tap to switch between the rear and front-facing camera. | |
Minimize the call window and open the chat with the person you're talking to. To return to full screen mode, tap the minimized call window or the Return to call link. | |
Speakerphone is disabled. Tap to enable speakerphone or switch audio to headphones. | |
Speakerphone is enabled. Tap to switch audio to your mobile device's speaker or headphones. | |
Audio is transmitted to wireless headphones. Tap to switch audio to your mobile device's speaker or to enable speakerphone. |
Element | Action |
---|---|
The microphone is disabled. Tap to enable it. | |
The microphone is enabled. Tap to disable it. | |
Video is disabled. Tap to enable it. | |
Video is enabled. Tap to disable it. | |
Selecting a camera. Tap to switch between the rear and front-facing camera. | |
Minimize the call window and open the chat with the person you're talking to. To return to full screen mode, tap the minimized call window. | |
Speakerphone is disabled. Tap to enable speakerphone or switch audio to headphones. | |
Speakerphone is enabled. Tap to switch audio to your mobile device's speaker or headphones. | |
Audio is transmitted to wireless headphones. Tap to switch audio to your mobile device's speaker or to enable speakerphone. |
Element | Action |
---|---|
The microphone is disabled. Tap to enable it. | |
The microphone is enabled. Tap to disable it. | |
Video is disabled. Tap to enable it. | |
Video is enabled. Tap to disable it. | |
Selecting a camera. Tap to switch between the rear and front-facing camera. | |
Minimize the call window and open the chat with the person you're talking to. To return to full screen mode, tap the minimized call window. | |
Speakerphone is disabled. Tap to enable speakerphone or switch audio to headphones. | |
Speakerphone is enabled. Tap to switch audio to your mobile device's speaker or headphones. | |
Audio is transmitted to wireless headphones. Tap to switch audio to your mobile device's speaker or to enable speakerphone. |
Element | Action |
---|---|
The microphone is disabled. Click to enable it. | |
The microphone is enabled. Click to disable it. | |
Video is disabled. Click to enable it. | |
Video is enabled. Click to disable it. | |
Expand your chat partner's video to full screen. | |
Minimize your chat partner's video. | |
Open or close a chat. | |
End a call. |
Element | Action |
---|---|
The microphone is disabled. Click to enable it. | |
The microphone is enabled. Click to disable it. | |
Video is disabled. Click to enable it. | |
Video is enabled. Click to disable it. | |
Expand your chat partner's video to full screen. | |
Minimize your chat partner's video. | |
Open or close a chat. | |
End a call. |
Element | Action |
---|---|
The microphone is disabled. Click to enable it. | |
The microphone is enabled. Click to disable it. | |
Video is disabled. Click to enable it. | |
Video is enabled. Click to disable it. | |
Expand your chat partner's video to full screen. | |
Minimize your chat partner's video. | |
Open or close a chat. | |
Share your screen. You can share a program window, a browser tab, or the entire screen. To learn more, see Screen sharing. | |
Screen sharing is enabled. Click to disable it. | |
End a call. |
Element | Action |
---|---|
The microphone is disabled. Click to enable it. | |
The microphone is enabled. Click to disable it. | |
Video is disabled. Click to enable it. | |
Video is enabled. Click to disable it. | |
Expand your chat partner's video to full screen. | |
Minimize your chat partner's video. | |
Open or close a chat. | |
Share your screen. You can share a program window, a browser tab, or the entire screen. To learn more, see Screen sharing. | |
Screen sharing is enabled. Click to disable it. | |
End a call. |
Share screen
Screen sharing only works in the desktop application and the web version of Yandex Messenger in Yandex Browser, Google Chrome, Opera, and Mozilla Firefox. To start sharing the screen:
- Click in the upper-right corner of the call window. If the browser requests access to the camera or microphone, allow it.
- Select which screen elements you want to show and click Share. In the left part of the window, you'll see the image that your chat partners will see.
- To end screen sharing, click in the upper-right corner.
“Picture-in-picture” mode
In the “picture-in-picture” mode (PIP), the call window will resize to a mini window floating on top of other apps. You can drag it across the screen to a convenient spot. PIP mode is enabled by default.
- Open the call window in PIP mode
-
- If the call window is minimized, open it in full-screen mode (tap ).
- Tap Home on your device.
- Close the call window in PIP mode
-
Tap in the upper-right corner.
To return to full screen mode, tap the minimized call window or the Return to call link.
- Disable PIP mode for Yandex Messenger
-
- Open the device settings.
- Go to Apps & notifications.
- Choose.
Ratings
When you end the conversation, Yandex Messenger offers you to rate the call and share technical details. We collect them to improve call quality.
Questions and issues
- Make sure that your smartphone or computer is connected to the internet. For example, try opening the ya.com website. If you're offline, restart the router. If it doesn't help, contact your internet provider.
- Log out of Yandex Messenger, and then log in again.
- Make sure that access to the camera and microphone is allowed in your device's OS settings.
- Try changing the device for audio and video capture.
- If you use Yandex Messenger on a Windows computer, make sure that no other applications use the microphone and camera. If so, they may not be available for Yandex Messenger.
If the problem persists, contact support.
No. You only need an active internet connection. Yandex Messenger doesn't use your linked phone number to make calls.
On mobile devices, the average traffic usage during a video call ranges between 300 MB and 1.5 GB. It depends on the connection quality, screen resolution, and other factors. Desktop apps use more traffic. You can ask your provider for details.
Check the sound level during a regular phone call. Adjust the volume. If you can't hear the person you're talking to, ask them to make sure their microphone is on and working correctly.