Contacting the Yandex Mail support

Note. Yandex Mail does not have a call center. We only contact users via email. This actually works better: you can easily attach screenshots and send your message properties, which helps us solve issues much faster.

Please describe your issue in as much detail as possible to ensure your message gets to the right specialist.

What issue do you want to report?

Yandex Mail doesn’t load or the buttons don’t work
Problem with email
Questions about mailbox settings
Security
Questions about email clients
Questions about mobile Yandex Mail versions
Questions about Yandex 360 for Business
Questions about Yandex 360 Premium

You can find solutions in the section Errors with loading and displaying Yandex Mail. If this didn’t help, fill out our feedback form.

Specify your problem:

I can’t send emails
I’m not getting my mail
Questions about message lists
Questions about translating email
Search doesn’t work
Messages from my other mailbox are not forwarded to this one
A message rule does not work

You can find solutions in the No emails sent section. If this didn’t help, fill out our feedback form.

You can find solutions in the Problems viewing and receiving emails section. If this didn’t help, fill out our feedback form.

You can find frequently asked questions in Managing the email list. If this didn’t help, fill out our feedback form.

All answers are provided in the Mail translation section. If this didn’t help, fill out our feedback form.

Possible solutions are provided in the Problems with searching section. If this didn’t help, fill out our feedback form.

Possible solutions are provided in the Mail importer doesn’t work section. If this didn’t help, fill out our feedback form.

What filter isn’t working for you?

Automatic message filtering
Forwarding
Autoresponder
Other filter

Possible solutions are provided in the Mail auto-sorter doesn’t work section. If this didn’t help, fill out our feedback form.

For possible solutions, see Problems with forwarding. If this didn’t help, fill out our feedback form.

For possible solutions see Auto-replies don’t work. If this didn’t help, fill out our feedback form.

For possible solutions, see Problems with filters. If this didn’t help, fill out our feedback form.

What is your question about?

Questions about personal data
Questions about contacts
Folders
Tags

Possible answers are provided in the Personal data section. If this didn’t help, fill out our feedback form.

See frequently asked questions in Managing contacts. If this didn’t help, fill out our feedback form.

Possible answers are provided in the Folders section. If this didn’t help, fill out our feedback form.

Possible answers are provided in the Tags section. If this didn’t help, fill out our feedback form.

What is your question about?

Protecting your mailbox from hacker attacks
How do I protect myself from unsolicited messages?
I recognize a security threat

What is your question about?

See frequently asked questions in Protecting your mailbox. If this didn’t help, contact Yandex ID support.

See frequently asked questions in Yandex Mail mailbox securityl. If this didn’t help, fill out our feedback form.

What is your question about?

Possible answers are provided in the Getting rid of spam section. If the answer to your question is not on the list, fill in the

feedback form.

All answers are provided in the Blacklisting section. If this didn’t help, fill out our feedback form.

What kind of security threat?

I see the warning "Yandex Mail believes that this message may present a potential threat"
I receive other people’s email
I get security certificate errors

See frequently asked questions in the section I see the warning "Yandex Mail believes that this message may present a potential threat". If this didn’t help, please contact our support team at [email protected].

See frequently asked questions in I receive other people’s emails. If this didn’t help, fill out our feedback form.

Possible answers are provided in the Security certificate error section. If this didn’t help, fill out our feedback form.

Possible answers are provided in the Configuring email clients on your computer, Microsoft Outlook, Mozilla Thunderbird, The Bat!, and Mail (macOS) sections. If this didn’t help, fill out our feedback form.

Do you use a mobile app or work with Yandex Mail in a mobile browser?

If you have encountered a problem while using the Yandex Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Select Help and support under the list of folders.
  3. Select Problem.
  4. Select a subject.
  5. Describe your problem in as much detail as possible.
Attention. If you’d like to report a problem with the mobile app, contact us from the app rather than on the Help page. This way your request will be received by the right support specialists and you will get a quicker response. Also, when you send your request directly from the app, our specialists see the technical information that helps solve the problem.

If the app crashes unexpectedly and you can’t use it to contact us, please send the error message via the feedback form below.

If you have encountered a problem while using the mobile version of Yandex Mail, please let us know via the feedback form in the mobile version:

  1. Tap in the upper-left corner.
  2. Tap Settings → Help and feedback → Feedback.
  3. Describe your problem in as much detail as possible.
Attention. If you’d like to report a problem with the Yandex Mail mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When you send a report via Yandex Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can’t open the mobile version of Yandex Mail and use it to contact us, please send the error message via the feedback form below.

You can find frequently asked questions in Yandex 360 for Business.

You can find frequently asked questions in Yandex 360 Premium