Fighting spam

  1. I receive spam
  2. The wrong messages arrive in the “Spam” folder
  3. Unsubscribe from unwanted mailing lists

I receive spam

If you think you have received a spam message in your Inbox, please let us know by tapping the Spam! button. This will help our anti-spam filters work better in your mailbox. You may need to make several complaints about similar unwanted messages for it to work. Learn more about how Yandex Mail fights spam in Help for Yandex Mail.

To mark an email as spam, do the following:

  1. Open the message.
  2. Tap More → Spam!.

The wrong messages arrive in the “Spam” folder

Messages are stored in the Spam folder for 10 days and are automatically deleted after that. If a message ends up in the Spam folder by mistake, select it and tap More → Not spam. All subsequent messages from that sender will go to the Inbox folder.

Unsubscribe from unwanted mailing lists

Mailing lists generally contain instructions for how to unsubscribe from them. In most cases, you can unsubscribe directly on the website or by contacting the website administrator.

You can also add unwanted email addresses to your blacklist in the full version of Yandex Mail.

Note. To switch to the full version of Yandex Mail, tap Full version in the lower-left corner of the page. To return to Yandex Mail for mobile, tap Light version at the bottom of the page.

If you're having a problem using the mobile version of Yandex Mail, please let us know via the feedback form in the mobile version:

  1. In the upper-left corner of the screen, tap .
  2. Tap Settings → Help and support → Feedback.
  3. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the Yandex Mail mobile app, please use the feedback form in the app rather than the one in Help. That way, the right support specialist will receive your request, and you'll get a reply sooner. When you send a report via Yandex Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can't open the mobile version of Yandex Mail and use it to contact us, please send the error message via the feedback form.