Flyone

1.0

601 rating

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Level 4 Local Expert

The worst airline I've ever flewn on. The flight was delayed for an hour and instead of leaving us in airport with air conditioning they sent us into stuffy corridor and left us there for 40 minutes. All because the airplane wasn't ready and they started preparing it when we were already in stuffy corridor right in front of our eyes. By the way, water also wasn't given even after fact that a lot of people complained.

Mike_13

Level 3 Local Expert

Constant delays. Been having the following issue as much as I remember only with this company. They don't update ETAs properly. Other companies almost instantly update ETAs as soon as the plane takes off, but this one... apparently it's too hard for them. It's been already multiple times since I drive to airport to meet my guests and in the middle of the route when the plane supposedly should almost land, only then they decide to update the ETAs and delay for 40min. and in some cases even an hour. I'm not even saying how seamless it is to try to call them. You'll get ignored almost every time

Anastasia Schwarz

Level 2 Local Expert

Worst airline in the world. They lost my expensive stroller and are ignoring all calls and messages.

Vilen Bagdasarov

Level 3 Local Expert

Never buy tickets from Flyone. This was my first and last experience with this company. There were endless attempts to upsell various services on the website. I managed to disable unnecessary services on the site, but I was shocked to find out that online check-in is a paid service if you don’t complete it 4 hours in advance. A person may not have internet access readily available. How is this even possible? I do not recommend Flyone to anyone. This company provides low-quality services and tries to squeeze more money out of customers by initially luring them in with low prices. I am very disappointed.

A Ko

Level 2 Local Expert

FlyOne is the worst airline. They constantly cancel and postpone flights, and outright lie about their refund policies. Their deceptive tactics cost me double. Avoid them if any other option exists. I will never use this company again.

Акоп В.

Level 3 Local Expert

The worst airline in the world. It's a shame for Armenia to have such an airline

Aliaksei K.

Level 2 Local Expert

Never again!

Анна Р

Level 15 Local Expert

We flew with this airline to Montenegro in transit through Yerevan. Before that, I read reviews and was terribly worried, I was already thinking of abandoning it. But no, we flew to Yerevan with an hour delay and to Montenegro for an hour too, we were waiting for transit passengers, but I took a transfer for 7 hours. Yes, check-in is paid at the reception, I also read that, we were checked in immediately and there and back, everything is paid on the plane, if you want water, they will naturally bring you, but this is a low-cost airline. Therefore, we must understand. And the return trip from Montenegro and Yerevan is generally delayed by 10 minutes. In general, everything is fine. Well, then who will be lucky. The only negative is the attitude to baggage, maybe it's on all airlines.

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Влад Т

Level 4 Local Expert

It can't be that bad. I've flown a lot, but the airline just can't be that disgusting. I arrive for check-in 50 minutes before departure. They say registration is closed. I've never seen a check-in close so early, and I fly a lot. As a result, I go to the office to sort it out. I look - the flight was postponed for 3 hours, I say - well, put me down, even the seats are sold on aggregators. Their answer is that 184/180 seats were sold on the flight. You didn't have enough space. If you buy again, you will simply lose money - quote They offered to change to another flight in 2 days or refund the money. The total flight delay was 5.5 hours by the way.

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Zamira I.

Level 6 Local Expert

I read the reviews and was very worried. Actually, it's not that bad. I flew to Yerevan — the delay was only 30 minutes from Moscow to Yerevan. There was no delay in getting back. Yes, everything is paid on board, they didn't feed us, but it's not a big deal. The only drawback is that it is very difficult for tall people to sit. There's nowhere to put your knees, legs. As it is, the attitude of the stewards is generally excellent and good. No one found fault with any luggage. Besides the fact that the bag can only be 40-20-30, I also took a small handbag with me. They let me through without any problems, and no one said anything. Neither in Moscow, Vnukovo, nor in Yerevan. The only thing is 7 days in advance, and a couple of days before departure, an email notification arrives that you must register and print it out. Otherwise, if you don't pass it, you will pay approximately $100 for two people at the airport.

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Александр Владимиров

Level 30 Local Expert

I don't rate the company's service on the Cards if I haven't been to its office, but here... there's a special case here -) Fly One is an Armenian-Romanian discounter. Yes, I understand perfectly well that a discounter involves giving up a number of services in exchange for a lower price. But Fly One is an amazing company. She managed to refuse the services, while selling tickets at a fairly high price! -)) The planes from Moscow to Yerevan and from Yerevan to Moscow are old. The chairs are stripped and even the warning signs on the tables are different stickers. I'm afraid to imagine how many times they've been re-glued. Everything is paid on board. Both food and drinks. It's good that it won't take long to fly. But the peak of Fly One's creativity is, of course, paid registration. Okay, you're a discounter, and you're paying to choose a place. Fly One went further - if you haven't checked in for a flight online, you have to pay 4,000 rubles per person for check-in at the airport. Do you want to go online now? No, online check-in closes 4 hours before departure. Do you want to pay at the counter? No, I have to go to the office on the floor above. I would like to note that there is no paid check-in at the airport in Moscow; we went over and checked in for free. But in Yerevan, they say, they won't put you on a plane. But there are also advantages. The company employs excellent employees who are ashamed of their airline and its petty creativity. The flight attendants are also great, they work great. Well, the main advantage is that we flew there and back. Therefore, collectively, this is a confident "two". Although the owners of the airline, Messrs. Chebotar and Sukiasyan, are, to put it mildly, indifferent to it.

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Ольга К

Level 15 Local Expert

We flew from St. Petersburg to Yerevan at 10-26. A week before departure, we sent information that you can check in online. The website has detailed instructions on how to do this, you have registered for free, the choice of location and meals are paid. The boarding tickets were sent, we presented them at Pulkovo airport, and they passed without any problems. The flight took off about 15 minutes later and arrived 15 minutes later. You can also purchase food and water for free on board.

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Александр Ф.

Level 5 Local Expert

I am pleased with the cooperation with this airline! It is valuable that you can get from Russia by one airline, two flights to various countries with which there are currently no direct flights. The price of air tickets is adequate. The website and mobile application are well thought out and have an intuitive menu. We are flying for the second year in a row, there are either no flight delays or they are minimal (no more than 2 hours). If the first flight is delayed, the connecting plane may be specially delayed if most of the customers are on this connecting flight. I consider this moment a huge plus. Flight delays are notified by mail in a timely manner. The flight attendants and pilots work professionally, and it's clear that people are trying. If you read the airline's rules and follow them, then interaction with this organization, in my opinion, will cause only positive emotions.

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С. В.

Level 24 Local Expert

The most disgusting airline you can accidentally fly to. They charge money at the airport for checking in for a flight, and it's not symbolic at all, check-in counters and a ticket office in different parts of the airport. You stand in line to check in your luggage, they turn you around, you go to pay, you stand again. So they also put me and my children in different parts of the plane. The plane was an old-fashioned one, already tired. If you have a choice of what to fly, then definitely not FlyOne.

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Юлия Леонтьева

Level 5 Local Expert

The disadvantages of Flyone: 1. Flight delays. 2. Disgusting attitude towards luggage. After 2 flights, the suitcase is all scratched and covered in engine oil. The movers don't strain at all, they don't lift the suitcases, but drag them. Who will reimburse me for the cost of the damaged suitcase? 2. It is strange that during the 3 hours of the flight they do not feed on board, and then after the transfer they fly for another 3 hours without food, although the ticket is not cheap. On the plus side: the pilots (excellent takeoff and landing) , I give the company 2 stars only because of the skill of the pilots. The company's timing and service are still being worked on and worked on!

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Варвара К.

Level 4 Local Expert

Hello. I want to share my emotions from the flight. The only negative that left an unpleasant aftertaste was paying for the seats to be nearby, but as a result they were scattered in different rows. When asked what we paid the money for, we were given the answer that they helped us create a boarding pass. That's all. We flew from Yerevan to Moscow. At the airport itself, a very friendly, sweet girl was sitting in the baggage drop area, and there was a young team of flight attendants and stewards on board the plane. Everyone was very responsive and quick to respond to requests. The plane was comfortable, there was enough legroom, so they didn't get numb during the flight. Thanks to FLYONE ARMENIA airline for the comfortable flight conditions. The only wish is to review the seating system so that if people paid for seats nearby, the seats would really be nearby.

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364257 Манина

Level 2 Local Expert

This is the first time we've encountered a very strange service. Flying from Yerevan to Yekaterinburg, after going to the check-in desk, we were informed that we had not checked in online 4 hours before departure, now we need to go up to the 2nd floor and pay for registration. We asked the question - why? The ticket has already been purchased, and there has been no notification of additional expenses. They replied that this information was written on the tickets., Where 🤷♀️ (We tried to find information on the website and in electronic tickets, but we didn't find any references) They also said that these conditions apply in Armenia when flying only from Yerevan, and it is not clear how to find out these conditions.

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Татьяна Пролеско

Level 30 Local Expert

I bought tickets because the route schedule seemed convenient and the price was good. Only then did I open to read the reviews and, to put it mildly, was horrified. But in the end, I decided to humbly trust fate. Now the journey is completely completed, four flights are behind us, so I can share my fresh impressions. In my opinion, it is worth understanding several things from the beginning: 1) FlyOne is a low—cost airline with many consequences. Punctuality is not worth waiting for, it is better to lay down large reserves of time. If a connection is to be made, the longer the flight, the better, so that a delay of several hours does not radically ruin further plans. 2) Read the rules carefully. For some reason, a huge number of passengers do not do this, and then they are amazed. Check-in at the airport is subject to a charge. Free online check-in opens seven days before departure. From talking with passengers, I learned that in some countries (for example, when in Yerevan) people with foreign and even Russian passports cannot register online. I can't tell you what to do in such a situation — you should probably contact the contact center in advance. I had no problems registering online both times. I didn't buy paid seats on purpose. The system distributed the free ones according to the result quite successfully: on the way there, one segment got a seat by the aisle, on the other — by the window. Back — by the window and one in the middle between the two passengers. 3) With luggage, it is better not to hope for "maybe". If the rules specify specific sizes of hand luggage, it is necessary to proceed from them. There may be a significant surcharge for a suitcase that does not fit into these parameters. And this also comes as a surprise to many. Now directly about flights. The route there was St. Petersburg - Yerevan — Larnaca. I was very lucky: the first plane took off only about half an hour later than scheduled. Passengers from other flights were waiting in Yerevan. As far as I understand from this trip, connecting passengers are really expected, so if one flight is delayed, the next one may be delayed. We eventually took off from Yerevan to Larnaca about an hour later. It was "more fun" on the way back. The flight from Larnaca was postponed for about three hours, which was notified in advance by e-mail. And then a not very pleasant story happened in Yerevan. We were practically sent to land: they took us to the area before descending to the buses. We sat there for a while (many were standing on the stairs), and after 20 minutes everyone was turned back around. After that, we just sat in ignorance for about two hours. The overnight docking was already a pleasure for an amateur, but with the additional wait it turned out to be unbearably exhausting. But apart from the delays, the flights themselves went well. I would like to mention the crews separately. I haven't seen such friendly flight attendants and helpful stewards for a long time. The staff left a good impression on all four flights. 4) Meals on board are paid, including mineral water. The menu is presented in the logbook. But if you just want to drink, you can ask for plain water, it is poured for free. Before buying, you can view the statistics of specific flights in FlightRadar or other trackers. That's exactly what I did before the trip, so I was mentally prepared for delays. There are two basic rules: set the time and carefully read the terms of the tariff. Well, don't expect an Emirates-level low-cost airline, for example. If you initially understand what kind of product you are buying, most of the reasons for indignation disappear.

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У Ч

Level 3 Local Expert

The worst airline in the world. Check-in for the flight from Yerevan is paid on flyone, I had to pay an additional AMD 45,000 (RUB 11,000) for check-in. The staff is very rude both at the airport and at dutyfree and on the flyone plane. Flight attendants are as angry as dogs. There is no food or even drinks in the cabin - water, coffee, tea - all for an additional fee. Traveling to Armenia is a huge stress.

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Елена П.

Level 5 Local Expert

I flew back and forth to Montenegro with a transfer in Yerevan (the tickets were bought side by side, the price was reasonable, so there was no choice). I will never fly this airline again. You should know right away that they are 1-2 hours late on purpose, they go very slowly, everything is done slowly, but as soon as they see that there are a lot of people, they immediately start checking faster. It was saved by the fact that the flight was a connecting flight and they had to wait. They don't feed you, and the prices are very high. And relations in Yerevan itself are not very good. I scored one for a soft landing and flight. The only plus.

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Артем Ветров

Level 12 Local Expert

Terrible service! The website and the application work crookedly, phone support is not responding, there is no way to register online, at the airport they charged a horse's worth of 7,600rubles for the registration of two children. Flights are constantly delayed!

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Al Nethesh

Level 4 Local Expert

A disgusting airline that goes to the blacklist. There is no support service, it is impossible to get through (even to the office in Yerevan from an Armenian number), feedback is provided for a very long time. Our flight was delayed for more than three hours, because of this, we had to urgently fly to others, according to the law, we can demand a refund of tickets, but they have been spinning like snakes in a frying pan for a month, inventing new reasons for refusal such as "more than three, but not less than 4 hours", etc. I advise you to think twice before buying tickets from this company, they don't care about passengers.

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Ирина Демичева

Level 8 Local Expert

I'm flying on May 31, 2026 from St. Petersburg to Yerevan, I checked in in advance, printed out the boarding passes. The flight was rescheduled a couple of times, but then returned on the 31st. Everything is fine, there were no problems. Problems are usually caused by those who do not read the airline's terms and conditions. I had 25 kg of luggage, 10 kg of hand luggage with removable wheels, we didn't even check it. In addition, there is a bag and a backpack. Without any problems. Then I'm flying Yerevan-Larnaca, but I got a boarding pass right to Larnaca. Read the rules before flying to avoid problems. In many ways, the human factor also plays an important role.

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Евгения

Level 11 Local Expert

We flew with FlyOne airline from Yerevan to Krasnodar. Check-in at the airport is paid, so you checked in online in advance and printed out your boarding passes (this is a must!) We took off on time and arrived even earlier than the specified time (the flight time is only 1.15). The ticket price included transportation of personal belongings 40×30×20. On our flight, no one checked the number of things and their size. Only drinking water is free on board, all other drinks and food are paid. Overall, our experience has been positive. I could have given it 5 stars, but the price was only 500 rubles lower than an Aeroflot ticket, and the service there is at a completely different level. We flew with this company because friends chose the tickets. But it's also a normal experience.

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Анна Хдошоянц

Level 4 Local Expert

It's a disgusting airline. If it is possible not to fly flyone, do not fly. Pay more money and stay with your luggage. We lost our luggage, things for 4 people including two small children. On the phone, they dictate the mail where to write the appeal, the letters go away, an automatic response arrives, saying thank you for contacting, and that's it. Everyone on this airline doesn't care about their passengers, they play football, they don't look for luggage. They talk on the phone in such a tone that it becomes clear that no one will understand the client's problem. Very bad.

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Goulnara Oussoubyan

Level 2 Local Expert

I am extremely disappointed with FLYONE Airline. Yerevan — Nice flight. I checked in online in advance, and after that I added a suitcase. The system allowed me to safely add luggage, so it made perfect sense to me that my check-in remained valid. At the airport, they suddenly told me that after adding luggage, I had to check in again. At the same time, the staff claimed that I generally "could not add a suitcase after registration." But I was able to — the system allowed it! As a result, instead of a normal explanation and assistance to the passenger, there is another reason to demand additional money. Baggage is a separate story. It seems that they are looking for any opportunity to take a surcharge, finding fault with literally every gram, even the extra 500 g. And that's not all: flights are regularly delayed. The service left an extremely unpleasant impression. Instead of caring for passengers, there are constant surcharges, unclear rules and problems. This is my first and last flight with FLYONE. I won't choose this airline anymore, and I definitely can't recommend it.

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Elena Pushenko

Level 4 Local Expert

We flew with my son on the route Moscow-Yerevan-Larnaca and back. In general, there are no questions for the pilots, the plane and the flight attendants - everything is fine here, but there is an obvious problem with flight rescheduling. Our flight was postponed several times, not critical, but still. And our flight was rescheduled again WITHOUT NOTIFICATION, at least by mail (boarding status worked for several hours on the scoreboard at the airport) and with the threat of disrupting the connecting flight to Moscow. Then the docking was moved an hour ahead, which helped to make it, but it turned out later (also WITHOUT NOTIFICATION). Regarding check-in and baggage, everything is also OK here, but you need to check in in advance and pay for seats if you want to sit next to each other (you can get on different parts of the plane for free). Well, separately, a huge request - there is no normal coffee on board, only an instant stick for 3 euros or something. Please make at least some coffee on board in a coffee pot, you will do very well for the passengers. Thanks!

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Ани Арустамян

Level 3 Local Expert

If it were possible to set 0, then I would have set it. I registered for myself and for my mother at the same time, because I knew about the moronic rules of this company, in the end, my registration went through, but my mother's didn't, how I should have understood it, I don't even know. As a result, we paid, of course, for check-in at the airport. I also had a hard time getting to Yerevan. The delay was 7 hours. All the plans went to the same place. I definitely don't recommend this company. It's better to overpay a little right away, but it's more comfortable to fly without stress.

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Arpine Piloyan

Level 4 Local Expert

I leave a very negative review about FlyOne. Not only is registration paid, but it is also not reported anywhere in advance. They just put it in front of the fact: if you want to fly , pay. This is outrageous and looks like extortion. The staff is indifferent, no one explains anything. The impression is ruined even before departure. And it is a separate shame that this is an Armenian company - such things damage the reputation and trust of passengers. If you don't want unnecessary expenses and nerves, avoid this airline.

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Вадим Огнев

Level 5 Local Expert

the garbage company. Health problems have arisen, all documents are on hand, the vacation has been canceled, all insurance, reservations have been terminated, but for this airline this is not a case for a refund. In their opinion, I can safely travel with a viral infection and infect everyone on board. Do not contact her in any way.

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Александр Леер

Level 6 Local Expert

They require online registration 4 hours before departure in Yerevan, but they do not provide information about this anywhere. At the same time, this is a paid service at the airport, which costs 15 thousand drams, and all cards are accepted, even the world (as convenient). There are no words to describe the attitude towards passengers. You can fly from Moscow to Yerevan, but not back.

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Моника С.

Level 6 Local Expert

It's my time to leave a review! When I first bought a ticket from Moscow to Tivat, I decided to read the reviews and was horrified: there was a low rating everywhere. But, it was in my case that everything turned out as well as possible and I decided to tell you about my experience. 1. Online registration, which everyone is complaining about. I am generally surprised by such reviews, because many airlines have it and it is absolutely not difficult to complete it, especially with this airline registration opens in 7 days!!! days. Don't you really study the information that is publicly available at all? There was no problem with that, I didn't pay for anything. 2. Delays, reviews of departure delays everywhere. I was flying from Moscow to Yerevan, then connecting and flying to Tivat. The flight was delayed by 1 hour, but is it really worth complaining about with such a situation in the country? In large airlines such as Aeroflot, S7, Azur, etc., flights were delayed for a longer time. Don't blame the airline, but think about the situation in the country. Don't expect to fly away on the dot. When buying tickets, keep this in mind too. 3. I flew with hand luggage, the website has absolutely clear information about dimensions and so on. I ordered a bag of the right size and there was not a single question. 4. Docking. I had it at 1:10, but upon arrival in Yerevan, it turned out that our plane had left without delay (although they said at the airport that they would wait for us and there would be no problems). There was an overbooking, 17 people found themselves in such a situation, the plane left without us at 7:50. Contacting the airline's office, we were provided with a hotel with meals and a transfer from and to the hotel without any problems (moreover, the transfer is a taxi, not a bus). The flight was rescheduled for the next day at the same time. And you know what I'm going to say? Thanks to the fact that we stayed at the hotel, I fell in love with Armenia! All the staff communicated without aggression, were friendly, took into account the wishes, the luggage was given to those who had it quickly and sent to the hotel. We settled in almost immediately. Yes, I lived with the girl we met on the plane because there were no single rooms, but I'm not picky at all, so I was happy with everything! The hotel is not new, without super-amenities, but there were all the necessary facilities (shampoo, gel, brushes with paste, combs, razors). The hotel staff is always in touch. The FOOD WAS modest, BUT IT WAS THERE. I didn't go to breakfast and dinner, but I liked lunch. The soup is just a delight! I kiss the hands of the chefs' girls. Therefore, if you have further plans, keep in mind that this can happen. I wasn't in a hurry, so I was satisfied. There are many attractions around the hotel, and a taxi to the center of Yerevan costs less than a thousand rubles. To sum up, many people are inattentive themselves, but they are looking for the culprits. In this situation, almost everyone who was checked into the hotel was satisfied, I have no regrets! The pilot apologized during takeoff, but each of us knows the situation in Moscow, so there is no question for them. Choose this airline, don't be afraid of anything and look for only the pros in all the cons.

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Damon Psychologist

Level 8 Local Expert

This is the most terrible company. I fly often, there is something to compare it with, even Victory is better)) I flew from Montenegro (Tivat) to Yerevan. I bought seats in front in advance for 5700 and put them at the very end to the toilets where the backs do not go down. Nothing intelligible was answered at the flight attendant's place. Don't take them, it's better to get more expensive from another company. Another point was that already at the reception desk, the registration itself was paid, they told people, and charged them 30 euros. Nightmare.

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Елена Симония

Level 4 Local Expert

Disgusting airline! Just so you know, check-in is paid and costs a decent amount (5,000 rubles for one person without a choice of seat), if you don't pay, you won't fly. They don't warn you about this, you'll find out already by the certificate at the airport. There are a LOT of people there who also just found out, many of them no longer have money for paid registration after the trip, to which the airline representatives offer to take a loan and pay for registration. I don't understand why Russia even allows this airline to treat its passengers like this! Do not take tickets from this airline, as a result, you will fly in discomfort and pay more in total than for Aeroflot!

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Екатерина Иванова

Level 2 Local Expert

if possible, I would give 0 stars to this carrier. I fly a lot, but this is the first time I've encountered a situation where I have to pay for non-online registration. the employee at the company's desk said that I should have read the terms of the tariff on the company's website — well, just fabulous! the airline does not even bother to correctly inform passengers about their additional fares, you will find out after the fact from the airport employee at the check-in desk. Moreover, interestingly, I was registered in Domodedovo calmly and without any fines, and at the registration in Yerevan I was already asked to pay 16 thousand drams, otherwise they would not give me a boarding pass. and there were at least 8 people like me who were deceived at the airline counter. I will never purchase services from this carrier again in my life.

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Максим К.

Level 2 Local Expert

Terrible airline! 1. Poor and unprofessional attitude of the stewardess and the aircraft staff. On the verge of being rude. 2. A terrible, insanely cramped plane in which you can't breathe. 3. Lost your luggage and have not returned it for more than 3 weeks. 4. They do not respond to emails and phone calls from the support service. No connection at all. 5. Representatives of the company also do not get in touch. Never fly with this airline.

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Евангелина Мкртчян

Level 6 Local Expert

Dear ladies and gentlemen, I want to share my extremely negative flight experience with FlyOne Airline and warn passengers against possible additional costs and unpleasant situations. When buying a ticket, be prepared for the fact that the total cost of the trip may be significantly higher than the initial one. In my case, there was a situation with paying for the absence of check-in at the airport. As the airline staff explained to me, there is an additional charge for this. At the same time, as far as I understand, information about the need to register and possible consequences should have been sent to me by e-mail. However, I did not receive the relevant notification. To my question, the staff replied that the lack of notification is not a reason for canceling the payment and does not actually matter. At the same time, I saw a significant number of passengers at the airport who also had to pay this fee. I would like to mention the on-board service separately. During the flight, the flight attendant demanded that I carry my bag over my shoulder, because, according to her, it could not be left on my lap. At the same time, there was virtually no free space to place the bag next to me. The suggestion to carry a bag over my shoulder for the entire four-hour flight instead of helping me find a suitable place to put it seemed unreasonable and extremely uncomfortable to me. Another situation caused me particular perplexity. There was an empty passenger seat next to me. I politely asked the flight attendant if my brother could transfer there, as he is very afraid of flights. I was refused without giving a convincing reason. However, just a few seconds later, another passenger's luggage was placed in this empty seat. I had a legitimate question: why was there no place for a passenger who was afraid of flying, but it was found almost immediately for luggage? I understand that the airline has safety rules, carry-on baggage transportation and seat allocation, and the crew is required to comply with them. However, even if there are such rules, passengers have the right to expect correct, respectful and human attitude from the staff. As a result, the trip left extremely negative impressions: additional expenses, lack of clear information, and, in my opinion, an extremely non-customer-oriented attitude on the part of the staff. I recommend that passengers carefully read all the airline's rules, check-in conditions, fares and possible additional fees in advance, so as not to encounter unexpected payments directly at the airport. My personal experience with FlyOne turned out to be so negative that in the future I will prefer to use the services of another airline. This clowning was in Yerevan! Sort it out properly!

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Дмитрий Ф.

Level 4 Local Expert

The airline is terrible! Boorish staff at check-in counters and in the office. For the first time in all my flights, I was forced to pay for check-in at the company's office at night during a transfer.If you have a choice: choose other companies for sure. This is the worst, it's just awful.

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Евгения Лялина

Level 3 Local Expert

I fly very often, but I haven't seen such a mess yet. Cheap flights!? It's very controversial here. They also charge for everything. I registered and bought a place. The airport reported that the check-in was not counted, pay 4,000 rubles for the check-in. The flight was supposed to take off at 22:40, but in the end, only the flight attendants came up at that time. People are still standing, waiting, they didn't say a word about the delay or postponement of the flight. They won't give you a glass of water for free on the plane. In general, the impressions are terrible.

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Варвара Б.

Level 5 Local Expert

I did not get to the exam in another city due to overbooking from this airline. Before the flight scheduled for 10 a.m., I received a notification five hours in advance that the dates had been changed and I needed to agree to a new date 2 days later or cancel the ticket, I saw this message already at the airport, where the check-in desk staff was told not about postponing the flight, but that I and other passengers did not have enough seats on board, it is important that I checked in 24 hours on the flyone website and printed out the ticket, and all this time tickets for this flight were available for purchase on the website. I had an exam scheduled in Yerevan the next day, other dates were not suitable for me, there were about 20 people who did not get on the flight with me, my requests to provide a document or at least a ticket confirming that I did not get on the flight through no fault of my own were rejected, and I needed them to report. in front of the examiners, in general, if you have a transplant or some important event, I highly do not recommend it. The check-in desk employee refused to give me any written evidence that there were not enough seats on board, and for some reason he hid his employee badge with his full name... I am very sorry for all the people who agreed to postpone the flight to October 2 and check into the airline's hotel, as the reviews about it are simply terrible I really hope for a refund for flight 3F 325, booking number P4275S

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Екатерина Евдокимова

Level 7 Local Expert

If you are reading this review, I beg you, do not fly with this company. All the emotions cannot be described. The attitude of the staff is indifferent. Flights are constantly postponed, our Moscow-Yerevan flight at 2:30 a.m. in August never took off on time, delays of at least an hour each time (we tracked the departure time on different days on the websites). When we wrote to the email address listed on the airline's website with a question, we did not receive an answer. If you are flying in transit, the second plane will not wait for you if the first one was delayed for more than 2-3 hours. When the second plane leaves without you, you will be sitting at the airport for a day. You will not be provided with anything, not even water. At check-in, we were purposely seated at the very end of the plane in different rows (we were flying with my husband), another married couple was also seated separately, it turned out that I was in the same row with another person, and my husband was in the row ahead with this man's wife, the plane was empty by 2/3, although we knew that we had a transit flight and we could have been seated closer, because we ended up standing in line for a long time on arrival and could not catch the second plane at all, we miraculously made it after the last warning, everything was tight and we spent a lot of nerves. They present themselves as a low-cost airline, so this service, but we paid dearly, as for a normal flight. I've flown with low-cost airlines a lot, but this is the first time I've seen such a thing.

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Кристина Т

Level 2 Local Expert

We arrived on 08/26/26 on Floyne Armenia airlines, Yerevan - Sochi. The opinion on this airline has changed for the better.A few years ago, we flew from Sochi to Yerevan on the same airline and experienced something terrible.One madam (I don't know who she was on this airline)She was just killing the passengers with her behavior .I sent everyone even for 100g.overpay.In short, she was mean to everyone and everything. And no one from Armenia has raised a single problem.No one interfered with anything, but they could have.Many thanks to the guy who registered, a man with a kind heart.We were scared that they wouldn't even let us in a small backpack, but they let us in with both a small and a large one, and we closed our eyes a little bit. In short, we flew from Armenia to Floyne and were just delighted.Thank you for a wonderful flight without any hassle.Keep it up. Dear Floyne CEO, please note that when your airline performs such actions (people are driven to hysteria) from other countries, they may deliberately do so to ruin your reputation.Because I also haven't chosen your airline for several years, after this terrible act of that nasty person from Sochi.

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Наталья Ш.

Level 5 Local Expert

FlyOne Armenia, thank you for the master class on "how to spoil the impression of a flight even before boarding a plane." Flight Yerevan — Saint Petersburg. The ticket is purchased, the passenger arrives at the airport, goes to the check—in desk - and then the fun begins. It turns out that check-in at the airport is paid. 16,000 drams. Separately, I would like to note the scale of this "service": The cost of registration was about a third of the cost of the ticket itself. That is, we buy a plane ticket, and then separately pay another third for us to actually be registered on this very plane. And here a simple question arises: what exactly is the service? Is it because an airline employee pressed a few buttons in the system and issued a boarding pass? Is it now a separate premium product? Perhaps, for this amount, the passenger also had to be solemnly presented with a ticket on a velvet cushion? Of course, they kindly explained to us that "it's written on the website." Fine. Apparently, buying a ticket from FlyOne Armenia is not a ticket purchase, but an intellectual quest: find the right section, read all the conditions, guess what will be paid, and try not to lose money at the airport. The logic itself is especially fascinating: check—in for a flight is, it turns out, not part of the normal process of transporting a passenger, but an almost luxurious additional service. If you want to fly, please pay for the opportunity to be registered first. The best part is that you don't find out about it at the time of buying a ticket with a large and understandable warning, but already at the reception desk, when there is practically no time to calmly figure it out. Technically, maybe something is written somewhere. But in fact, the passenger is simply confronted with the fact: pay. It looks like a small-scale, but very high-priced scam. Not a disaster, of course. It's just an unpleasant feeling that you haven't been served, but have been neatly caught inattentively. FlyOne Armenia, thank you. Now it's clear: your ticket is not a guarantee of clear conditions, but only an entrance ticket to the "guess what you'll pay for next" attraction. There is no desire to use the services of this company anymore. Your "everything is written on the website" is too expensive.

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Katya

Level 8 Local Expert

Terrible service. Never again, as they say. We bought tickets from Moscow to Tivat, with a transfer in Yerevan. The flight from Moscow was delayed for 2 hours, so the Yerevan-Tivat flight will not be waiting for us, a company representative told us. How is that?! We cancelled the flight. And we had to urgently buy tickets from another airline at exorbitant prices, so that our vacation would not be completely ruined by moving to another airport. We were promised a refund. We wrote a letter requesting a refund, we received an electronic reply and that's it, no one answers the phone, only a vending machine. How can you treat your customers this way? Is your image not important to you at all, FlyOne's management? Paid check-in at the airport is a separate branded feature, a disgrace.

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Александр С.

Level 21 Local Expert

I will add a negative review to the piggy bank of this company. First of all, the delay of departure without informing even at the airport. That is, on the scoreboard, as the flight was originally supposed to take off, it remained, in fact, the departure delay was 2 hours. You buy priority check-in and boarding, but no one knows about it, it is important to select it when buying a seat, but it is not visible in the mobile application that there is a map of the aircraft and the application automatically sells the 3B TV seat. To change it again, you need to pay . The stewards and stewardesses are as unfriendly as possible. It's understandable, offended people who weren't hired by normal airlines. They find fault with the luggage as much as possible, thank God, knowing that the luggage was bought +.

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Руслан Швецов

Level 3 Local Expert

The extremely unpleasant situation with FLYONE ARMENIA at Zvartnots airport on September 1, 2026. We flew on flight 3F 325 Yerevan — Moscow (Vnukovo). At the registration, we were asked to pay an additional fee for registration. We went to pay in cash, and they gave us more than the required amount. The staff didn't have any change, so we said, "Leave a tip." After this phrase, we were asked to apologize and the conflict began. Despite the fact that we have already made the payment, we were not given the necessary documents to board the flight. When we started filming what was happening, the situation escalated to calling the police and a senior airport representative. It was only after their intervention that the issue was resolved and we were given the documents. At the same time, we were required to delete the captured video. I understand that an employee may perceive the phrase "leave a tip" in different ways. But even if someone didn't like it, I consider it absolutely unacceptable to create obstacles for passengers boarding an already paid flight because of this. Instead of the usual solution, the police and the airport management had to be involved. We are also sending an official complaint about this case to the airline and the airport administration with a request to check the surveillance cameras from about 12:30 to 14:00. After such an attitude, there is no desire to use FLYONE ARMENIA's services again.

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Наталья

Level 3 Local Expert

It's rare to see such skinners! They charge money for registration if you choose seats and check in online for 1,000 rubles per person, and if you check in at the airport, it's three times more expensive. And the strangest thing is that if you check in online, you need to print out your boarding pass, they won't let you on the flight without it, as it says on the website. We live on a daily basis, we don't have a printer here, and at 7 a.m. we'll have to rush around the city looking for someone to print out our boarding passes! Apparently, in order for people to check in at the airport and pay three times more!

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alex avet

Level 5 Local Expert

Deception and illegal enrichment through "paid check-in" do not fly this airline. I read the negative reviews, but decided to take a ticket to Fly One Yerevan Moskava. with online registration. I bought a ticket to Aviacells, checked the box for online registration, and they charged 450 rubles for it. I started registering, registration does not work, gives an error and suggests trying later.As a result, I couldn't register, I thought okay, I'll go early and register on the spot. That was not the case.at the registration, they announce 15,000 dr (4000 RUB) for registration.I explain that I no longer have any money and there is nothing written on the website about paid registration.to which the Fly One representative says, go to the website where you bought it. I asked for a paper stating that due to the lack of money, they refused to register me (for trial), to which I received a rude reply that we were not issuing any papers, please contact the Aviasels website. As a result, I couldn't fly, the ticket was lost, the connection was good, they sent money to Moscow, bought the ticket again, flew out with another company and I will never use Fly One company again and I don't advise anyone. Apparently, Grzo doesn't have much money, he decided to make more money by cheating. I have already collected 62 victims of Fly One's actions, and we are preparing a lawsuit.All proceeds will go only to charity.

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alina freedom

Level 6 Local Expert

The most disgusting airline that exists. We made a paid check-in at the airport!!! For all normal airlines, check-in at the airport is free, and online check-in is paid. It's the other way around for these guys. What should I pay for at the airport? For arriving in advance and standing in line? This is a completely unreasonable payment. The cost is equal to the ticket price! Half of the passengers were outraged. People come back from vacation without money, and here's a surprise.

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Марина

Level 7 Local Expert

Flying with this airline is roulette. The flight was rescheduled 10 hours earlier. So the flight was also a connecting flight, instead of waiting for 7 hours, you need to wait more than 20. The attitude is disgusting towards passengers. It is better not to be nervous and buy a ticket from another company. Flyone, you can't treat people like that!

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Flyone

402 reviews