Maps · Tbilisi · Computer clubs

Cybershoke Lite Avlabari

4.3

27 ratings

24 hours

Tbilisi, Ketevan Dedofali Avenue, 2 · Entrance: left door under the black arch

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Tbilisi, Ketevan Dedofali Avenue, 2Entrance: left door under the black arch

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Credit card payment

Wi-Fi

Preliminary registration

Gift certificate

Wheelchair accessible:Not available

Petfriendly:animals are prohibited

Payment method:QR code, by the link, contactless payment, discount system, bank cheque, payment by credit card, prepayment, online, cashless payment, discounts on services preferential categories, making a loan, installment, cash on delivery, via sms, payment by card, bank transfer, electronic money, cash, postpay

Promotions:discounts

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4.3

27 ratings

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Enmanuel Cardozo

Level 2 Local Expert

1 star. Very disappointing experience. I visited on September 21 and asked to pay for 3 hours of gaming time. The owner herself was there and handled my registration and payment while training another employee. Setting everything up took around 30 minutes. I played for approximately 1.5 hours and left, naturally expecting the remaining 1.5 hours I had already paid for to stay on my account so I could use them on my next visit. At no point before or after paying was I told that the 3-hour package expired after 24 hours. Nobody mentioned it when I left either. I returned about a week later and discovered that my remaining time, roughly 15 GEL worth of service I had already paid for, had simply expired. We called the owner to explain the situation. Her response was essentially that this is the club's rule and there was nothing she would do about it. The problem is not that the club has rules or packages with expiration dates. The problem is selling a customer something without clearly explaining an important condition of the purchase. Had I been told, "This 3-hour package expires in 24 hours," I could have decided whether I wanted to buy it or simply pay for the time I intended to use that day. And since registration supposedly only takes a few minutes, who's going to compensate me for the roughly 30 minutes I lost registering, setting up the app, creating the account, and getting everything working just so I could start playing? Apparently the club is very strict about the value of its own time and its own rules, but not so concerned about the customer's time or money. Reading the other reviews afterward, I can see that poor communication around the club's systems and policies is not exactly an isolated complaint. I asked for a reasonable solution for the unused time I had paid for and none was offered, so I deleted my account and won't be returning. And please spare me the generic AI-written response explaining that "these are the club rules." I understand the rule now. The entire point of this review is that your customer should be told the rule before taking their money, not a week later when they discover their paid time has disappeared.

Giorgi Tsindeliani

Level 2 Local Expert

The place is absolutely great, good pcs, and playstations and most of all great administrators, they can help you with any obstacles!! 10/10

Анастасия Р.

Level 4 Local Expert

Very good place, and good staff

Cybershoke Lite Avlabari

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21 review