Золак

2.3

17 ratings

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Level 10 Local Expert

I handed over the dishwasher, everything was done as quickly and efficiently as possible. I recommend everyone to contact the professionals at Zolak. Success.

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Андрей А.

Level 14 Local Expert

I brought the Polaris kettle, not under warranty. They handed me a piece of paper with the words "sign it," I signed it, and they said, "We'll call you." They called: "Repair — 80 rubles." I say, "So a new one costs 100. " They answer me: "Then that'll be 20 rubles. " I: "For what????" They: "For the diagnosis!" I ask: "On what basis?" The answer is: "You signed the paper." I open the A4 sheet, all in small text — there is a line "payment according to the price list". But not a word about 20 rubles. I came to pick up the kettle, I ask: "Where's the price list?" The girl replies: "Here!" — and begins to sort out some kind of pile of junk at the "reception", and behind it - a list with prices. Okay, I think it's tricky.… I paid 20 rubles. The kettle was returned in a noticeably dirtier condition than I handed it in. I'm asking: "Where's the conclusion? What did I pay 20 rubles for?" The answer is, "Look at the document!" and points to the line "If you need a conclusion, please let us know in advance." Everything is on the verge of fraud. I read the reviews — many people write about the horror of this "service". I don't recommend anyone to go there. I would give a score of -5, but there is no such thing.

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Анатолий Божко

Level 7 Local Expert

I don't know, I brought the dishwasher, it was done quickly and efficiently. At a price less than that of private traders, I am very satisfied. I recommend it, and they say the management has changed there.

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Андрей

Level 11 Local Expert

Anyone who has a desire not to get their money back for a low-quality product is welcome to contact them. The manager didn't even bother to call back based on the results of the examination (which they have based on a photo in Viber)). They'll put everything down to the fact that it's not a warranty case, because their water is not the right one, then the remedy is not the right one. I recommend avoiding it!!!

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Дмитрий

Level 7 Local Expert

In the Bosch washing machine, when turned off, water from the hopper began to drip a little into both channels, respectively, and onto the rubber band of the drum as well. They called support and sent it to Zolak. When I said that 99% was a problem with the valve, they replied that it was 99% a problem with the dispenser. That's the logic: the washing machine is turned off, and the dispenser is to blame for the water leak! On the appointed day, the "master" came, informed his wife that I had misled the master, then tried to remove the valve (unsuccessfully). Finally: 1) It drips quite a bit, so it's okay, because it doesn't pour into the drum, a la, and so it will do 2) Accordingly, from paragraph 1., it's not worth ordering a valve in this situation, it will cost about 100 bel. rub. 3) For an unsuccessful call - 12 rubles.

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Борис Борисович

Level 5 Local Expert

I contacted the Zolak company on Thursday with the problem that the heating element in the BOSCH PPM does not heat. The next day they called and said that the heating element had failed which costs 400 rubles, I tell them that the heating element and the dishwasher are new, (before that I wanted to do it myself and disassembled the PPM, measured all the resistance on the heating element from a video from the Internet, assembled it by connecting it through a stabilizer, but the PPM still did not heat the water.) Then I say I'll come now, I asked if the PPM was disassembled, they tell me yes, we disassembled and found out the breakdown, I arrived in 5 minutes because I was not far away, they did not expect that I would arrive so quickly, and SUDDENLY found that the chip flew off the heating element, and the PPM was assembled. Anatoly the owner came, and says, like, how do I deal with electronics with knowledge, and I say that there is a circle at school. I didn't immediately understand what the trick was, then it dawned on me that the man was mocking me because I didn't understand electronics. Then Anatoly started to load me that I need to reset the board, as the program flew off, then he says that they are changing pipes and there is no water in the workshop. As a result, I arrived after the weekend on March 28, took it away and disassembled it on March 29 to check for "honesty". After bringing home, I decided to make sure of the honesty of this company and disassembled the dishwasher again, my guesses were confirmed, a pump with a built-in heating element was stolen from me and a rusty old pump with an old but working heating element was installed, apparently they suspected that this would not end. I brought this rusty pump to this workshop and demanded to return mine, but I had no chance to prove only photos that Anatolik did not even look at and sent me far away, saying that now there are no guarantees, but his guarantee is out of the workshop... On January 14, the photo of the native TEN shows on the right the light line, which was the TEN before the repair in the company ZOLAK, and what it became after the repair in ZOLAK. As a result, I came to the conclusion that I screwed myself by connecting the PPM through the stabilizer, since the PPM takes 2.5 kW, and the stabilizer passes only 600W. By connecting directly without a stabilizer, I solved my problem. The price of "repair" in the workshop "Zolak" working PPM is 80 rubles

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людмила к.

Level 2 Local Expert

Absolutely not competent managers!!!..not only do they not know the name of the models, Bosch technicians are also not competent and do not know their product that they sell and its characteristics..The horror! I needed to look for all the characteristics of this spare part myself...all the questions were answered, But I DO NOT KNOW..we do not replace it if it is not available..BUT I DO NOT KNOW. Although the question was only about the hose to the vacuum cleaner..I can imagine what would happen if I had the equipment itself repaired I do not recommend it!

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Михаил Добролинский

Level 10 Local Expert

It was hard to find .but when we find it .I brought them an oven, they accepted it without question, they did it in two days, and not much and expensive

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зданович алексей

Level 6 Local Expert

I applied for the repair of the weesgauff dishwasher. I did not heat the water during washing. We arrived two days later. They took 15 rubles for the call, but said that they would take this amount away after the repair. After the bell rang, he said that the ten was not working. There are no such spare parts available and he left. Probably about 4 hours later, the office called back and asked for the make and model. They said to wait, we'll call you. A month has passed. Silence. I called. The dispatcher answered me and said that they did not have this spare part and could not repair it. To the question: "And order"? I got an answer: We did not order it, we will not be able to repair it, all questions are to the director. I arrived at the office a few days later, and the director recently left, that's how they answered me. I concluded that this service installs used spare parts. My heating element wasn't there, that's why it wasn't repaired. On the Internet, PRO100SERVICE ordered a ten for its dishwasher. Five days later, he was with me. I changed it myself in 50 minutes . Everything works. Without respect, Alexey.

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Вован сын Толика

Level 4 Local Expert

It's a terrible place, and their eldest is generally a redneck, they repaired it three times without changing it to a new spare part until the warranty came out.I DON'T RECOMMEND IT.

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Виктория Самойлова

Level 8 Local Expert

I have been a regular customer of this household appliance repair company for many years. The rating of their work is always 5+

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Золак

11 reviews