Европочта

3.9

213 ratings

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Level 3 Local Expert

I received the shipment in a badly damaged package, which was clearly the fault of the delivery service. The system itself is built in such a way that the buyer can remain completely unprotected. The company allows sellers to ship cargo under such conditions that the recipient is unable to check the attachment before payment and reasonably reject it in case of damage. At the same time, the internal rules are designed in such a way that the service completely removes responsibility from itself (both from the carrier) and from the sender, unreasonably shifting all risks to the end customer. I believe that such an approach grossly infringes on the basic rights of consumers, and I hope that MARCH will provide a legal assessment of such a scheme of work. If it is important for you to send/receive the shipment safely without risks, it is clearly not here..(((

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Владислав

Level 7 Local Expert

By chance, I have to visit this department often. I did not observe any problems with the staff, it is located near the shops, which allows you to enter this point "on the way" and not waste time on the road. There is not much space inside, but it is not necessary - the queues do not exceed 3-4 people.

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Денис

Level 9 Local Expert

Teach employees basic courtesy. They only say "Hello" when the customer says hello first. The words "Thank you" and "Please" are completely unfamiliar to them. The penultimate time I picked up an order, the employee just closed the item during business hours and left. She returned slowly, seeing that three clients were waiting for her. Another young employee sits with his head down and pretends that he doesn't see anyone, so that the stream of people goes not to him, but to the next counter. It's generally great! And today he gave me the goods from the order, almost throwing them on the counter.

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Ксения Войтеховская

Level 10 Local Expert

Employees change quite often, but the quality of work does not get better from this, they are dissatisfied, the treatment of visitors is not friendly, the feeling that you have come not to receive a high-quality service, but to provide it. It's a pity there's no other point closer to home, otherwise I wouldn't go. 3 stars just because I understand that the job is not the easiest and probably the level of pay for such work is low, otherwise why are people so unhappy there!?

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Юлия Амхадова

Level 2 Local Expert

The operating mode is displayed at the entrance. Daily from 9 to 21. I ran in today and everything is closed. I waited for half an hour at the door, well, you never know, the man went to the toilet...Half an hour later, I call the number listed right there at the entrance. They say there's lunch! I ask - why is it not indicated in the work schedule!? They answer - look at the website . Of course, I understand everything, but I don't go to the site, I look at what is written at the entrance. If you have any complaints, please call the hotline. - That's what they say! I'm angry!

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Юрий Ф.

Level 3 Local Expert

The advantages are the price of delivery, but the speed depends on the mood of the employees. I received one parcel in 3 days, but now I can't receive the parcel sent on the 08th. The SMS about the readiness of the issue did not come, but they blame me for this, I am allegedly an idiot and the memory in the new phone ran out in Viber. In addition, the department stopped working according to those.for reasons, i.e. every other day the department is ill with something unclear. Most likely, the employee needs time off and does not care that people are waiting for their parcels ..... The point in Brest Orlovskaya 50, received only on the 15th. That's the speed!!! As many as 7 days in the country...shame

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Валерия Гелемент

Level 2 Local Expert

Apparently, I was very lucky, I can't help but leave a good review! Thank you so much for your help in sending it. Everything was clearly explained and helped)

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Roma Vins

Level 3 Local Expert

I sent the parcel on 05/18/2024. Today is 06/26/2024. There is no news about the package to this day. Disappeared into a black hole. If you are going to send from this branch, then be sure to write the amount of the declared value of the parcel, otherwise you will lose money like me. Well, European Post has lost customers in the form of me and my relatives, as well as my friend (to whom the parcel was bought as a gift) and his relatives.

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Алексей Воронов

Level 5 Local Expert

A great alternative to Belpost! I have received and sent parcels many times, for several years of use there are no losses, damages and everything else. Fast, cheap and convenient - the best choice of postal services! And everyone who writes negative reviews and gives low ratings - I have suspicions that these are either competitors or people themselves are always dissatisfied with everything!

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сергей

Level 4 Local Expert

I paid for the delivery and the door. They sent an SMS code to another number. After calling the support service, they said that the address coupon indicated the number to which they sent the SMS. I printed out the address coupon and there is the correct number. The money will not be refunded, it will not be delivered to the door. Pure fraud. I wrote two letters to support with a screenshot. There was no response. It's really a pity even for one star.

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Свирбутович Денис

Level 10 Local Expert

They forced me to register my account to send it, the Internet didn't catch it, so I had to fill it out with the parcel on the street.

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Дарья Лагунович

Level 6 Local Expert

Why are there no technical breaks in the work schedule, the Department is occasionally closed for a technical break

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Роман Д.

Level 4 Local Expert

This is the most terrible and unprofessional delivery service. Terrible logistics, they don't want to take responsibility for transporting the parcel, they don't give the parcel to check under the cameras, there is no convenient application for processing the parcel, there are many bureaucratic actions to pick up or receive the parcel and many other negative impressions about the cause of this shortfall. In a word, a delusional soil. It's better to use regular mail than this terrible Euromail.

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Антон

Level 7 Local Expert

The department itself is normal, like the first one in Brest. In general, Euromail is a very convenient delivery service - a lot of branches in Belarus, relatively fast delivery, everything is simple for the sender and recipient.Sometimes they really make you nervous

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DizZzeL

Level 5 Local Expert

On Sunday, I came in 3 times, each time there was a queue of 40 people, all the way outside.What kind of euroopt is this and the post office, until I organize a separate room for 4-5 windows, there will be such a story. The mail is already better by an order of magnitude, I came in 10 minutes, received and left, I will not regret the extra 3 rubles, but I no longer want to contact euro-mail. Plus, parking near the euroopt is another quest.

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Richie

Level 11 Local Expert

Strange reviews, I use Euromail very often, I didn't notice any problems anywhere. (Maybe Belpochta stamps reviews?) It turns out to be cheaper to send a parcel, queues are rare (if they do, I go to Euroopt right away)

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Дарья Юрчук

Level 4 Local Expert

Each time they help out with packing the most non-standard items for shipment. Thank you for taking responsibility for your work)

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Василий Б.

Level 4 Local Expert

Queues of 10-20 people. Wait an hour or two. And then an employee comes out and says - we have lunch in 20 minutes for an hour. There is no information about lunch time, it says they work without lunch. Rough.

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Дмитрий

Level 13 Local Expert

There are no queues like mail, parcels are delivered quickly, you can use them, their website is a little unclear, and so the delivery is cheap.

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Наталья

Level 2 Local Expert

There is no limit to indignation!!I DO NOT ADVISE anyone to contact this delivery, from the word AT ALL!!!! Delivery to a distance of 100 km lasts 7 working days (and this is not the limit of expectation, as I understand it, the parcel has not yet arrived), although when I sent the parcel they simply convinced me that in 3 days everything would be like in the best houses in Paris!! and the parcel will be in the recipient's hands. The track has not been tracked for 5 days. No one responded to the submitted claim. total.....We have: 9 calendar days of waiting, a spoiled mood and no parcel! We are waiting!!!Basically, that's what they did before!

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Алиса Б

Level 4 Local Expert

Excellent pick-up point, pleasant staff

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Елизавета Захарчук

Level 9 Local Expert

The right place, a good location, but how slow they work... I would like to have a couple more cash registers there. Although the employees are very friendly. We will use it anyway).

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Пахомова Екатерина Валентиновна

Level 7 Local Expert

The staff work well, minus the fact that there is no separate window for issuing money for parcels and you have to stand in a common queue for a very long time. It's not convenient.

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Оксана

Level 7 Local Expert

The package takes 7 days to arrive in 2 hours. And this is not the limit. The most paradoxical thing is logistics. From the Brest region, he goes to Minsk to the central point. It's lying there. And then back to Brest. A week later. I definitely do not recommend it.

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Георгий Швец

Level 11 Local Expert

I won't send it myself, so I won't describe it. But it is convenient to receive from Internet sites. Fast enough, the staff is friendly, there are a lot of points of issue....

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Наталья Брест

Level 15 Local Expert

few people, I work fast. Politeness depends on the specific employee))

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Екатерина

Level 5 Local Expert

The post office is just terrible. The package did not arrive on the day of delivery. The Euromail employee cannot answer anything intelligible. I will no longer use this disgusting mail and I do not recommend it to all my friends either.

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Алина Андрейчук

Level 4 Local Expert

It does not show that the break is from 14.00 to 15.00 , please correct

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Alisa Vetka

Level 8 Local Expert

Write in the working time column that you work with lunch (from 14 to 15)!!!!!!!. In Yandex.Maps, your opening hours are lunch-free!!!! I am attaching a photo at the pick-up point

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Виктория Т.

Level 2 Local Expert

I've been waiting for a parcel for a long time! No one ever answers the phone!!! This is an impossibly disgusting office. The gift was expected for a friend's birthday, in the end I didn't get anything!!!!

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Анна Иванова

Level 5 Local Expert

There is nothing to put even 1 star for. If the sender made a mistake by 1 letter in the last name, you will not receive the parcel for a long time. Thank you for spoiling the mood for the new year.I will never contact this mail again, and I never had the Desire. I DO NOT ADVISE OTHERS. Overpay the extra 1 ruble and you will receive it safely by BELPOST.

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Петя Мацкевич

Level 3 Local Expert

Terrible job. The queue is not moving forward. There are always 30 people. The careless attitude of management and employees. Solve the queue problem.

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Александр М.

Level 2 Local Expert

Fast, relatively inexpensive. Of the cons: if it's the first time, then you can't find the exact place. There are no signs anywhere!!!

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Леонид

Level 5 Local Expert

They have lunch, from 13 to 14. Although nothing is said on Yandex or on the sign. On the contrary, without lunch. There seem to be two employees, but only one works. Gradually. The queue appeared. I waited 24 minutes. I do not recommend it.

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марина лохматова

Level 11 Local Expert

The link was slowly and hesitantly processed

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Дарья Гомза

Level 10 Local Expert

It is very convenient when there was no queue, I quickly picked up the parcel.

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Роман Шупляк

Level 11 Local Expert

Everything was fine, there are no comments.

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Алексей Гончарук

Level 9 Local Expert

There are long queues, and so everyone eats, they work for a long time

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Иван Жиляев

Level 8 Local Expert

Disgusting. Stupidly lost the package I was waiting for. You can even see it by the tracking number on their website BY080001117041

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Dima🐢

Level 18 Local Expert

Surprisingly, everything went fine, not a big queue, paid, picked up, left

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Alexandr Liperaun

Level 30 Local Expert

Good mail

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Илья

Level 7 Local Expert

Fast service, pleasant staff. They will help with the registration when sending

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Vlad Yaroshchuk

Level 6 Local Expert

a good pick-up point, top staff

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Сергей Михайленко

Level 9 Local Expert

The mail is good, fast and cheap. But the queues are real. You need to stand for an hour.

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Anonymous review

One of the advantages is fast mail delivery. Minus-long queues from 15:00 to 18:30

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Зинаида Филимонова

Level 30 Local Expert

convenient location, fast service

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l15k02

Level 3 Local Expert

Terrible quality of service! I do not have to stand and listen while the employee talks about his personal topics and deigns to give out my parcel!

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Наталья Осипук

Level 4 Local Expert

They work very slowly!!!! The work of Euromail leaves much to be desired!!!!

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Boss

Level 10 Local Expert

I sent it for the first time, the girls only did not explain how to fill out the sending form correctly.

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Александр цюга

Level 9 Local Expert

was.I was sending a package.the service is better.cheap and fast.I advise and recommend it.

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Европочта

76 reviews