Poland Visa Application Centre

4.5

696 ratings

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Level 2 Local Expert

awful service and attitude

Level 7 Local Expert

Parking is available, the spiral entrance is wide, so 6 floors up and down is not a problem, the staff is adequate and extremely correct. They do their job quickly and expertly. But is it really important at the Polish visa application center? If you signed up there, through all the hell with the nightmarish registration, flying selfies, and calls during a work meeting (did you sign up yourself?), then the rest is easy to handle! Perhaps the pensioners who go there to get a visa and visit their children will have a different experience. They looked kind of abandoned and confused. It would be better if employees showed them more empathy.

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Ленусик

Level 30 Local Expert

Extremely polite staff, everything is clear, they help you fill out if something is not clear. Clean, comfortable, on a first-come, first-served basis. Parking is paid.

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Оля

Level 4 Local Expert

The site has been working abominably for many years now. The call center staff pretend as if they don't understand anything, that the site is not working and repeat "try later", and later this is when all the dates have already gone for money, and ordinary people don't have access to the site. It is unclear how to deal with this. If there is such a problem with the site, then open the record via emails, although it will take a long time, but at least there will be some chance to wait your turn and submit the documents. What is happening now during registration is a complete mess, and employees are making fools of ordinary people who honestly want to sign up themselves.

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Вадим А.

Level 3 Local Expert

General feedback on VFS operation Extremely negative attitude towards the work of the visa application center, regarding the registration for the submission of documents for obtaining a visa. It seems that all this electronic registration was invented specifically to make money for intermediaries. It is impossible for an ordinary citizen to register on the website himself. The site is constantly blocked, then how do I sign up for the submission of documents? == When verifying the photo-selfie, three attempts failed to take the photo!!! So the photo affects the entry for a visa, and not the availability of documents??? And if your AI never suits my face, will I never get a visa??? == Make a regular "live queue" to provide a passport

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Татьяна К.

Level 3 Local Expert

Perhaps this is the best visa application center. The staff is very punctual, they immediately offered to go without queuing separately from the whole crowd, so to speak, a waiting room, there are also two specialists for submitting documents. They even offered coffee and sweets . This service is charged at 140 rubles. But the day is not lost . Another huge plus is that I was booked for 9.30 , but when I submitted I lacked one document , they treated me competently , waited until I brought it . And willing , we moved in .

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Александр

Level 6 Local Expert

All the documents are processed pretty quickly, I did everything in 3 hours, comfortable seats, beautiful view of Dynamo

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Olga Kameko

Level 7 Local Expert

Applied for a visa for 60+. Accepted on time, polite staff. We have been waiting for a visa for 14 days. On Friday morning, I saw the status "the application has been reviewed at the Embassy and sent to the VC". We had paid for courier delivery, and obviously only after the weekend. She asked me to cancel the courier. Upon confirmation of the cancellation, after 2 hours they called and informed that the passports were at the VC and could be picked up personally. We arrived quickly and took our passports. Of the disadvantages (insignificant for us): there is no refund when the delivery is canceled; inconvenient location; There are no benches in the waiting area. Of the significant disadvantages: Inconvenient working hours, until 17.00, and Sat. sun. weekends.

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Андрей Александрович С.

Level 6 Local Expert

Apparently, the state should have brought this company to its senses long ago, because of the mess they made with this registration. I haven't been able to make an appointment for three months now, and as a result, I don't even know when I'll get a job at my company, where I've been working for two years. My director from Poland wrote a letter to the consul, and there is also no response, either because of the workload and the mess in the consulate's mail, or because it ends up in spam from them. There are 0 chances to register yourself. All their dates are stolen by travel agencies, telegram bots, and other crooks for one or two in 10 minutes. Moreover, they even know the exact time of the date release, and this is for sure for them (agencies) someone is "merging" them with vfs global. They do it once or twice, effortlessly. Their site just "hangs" and "glitches" endlessly, while it pours out some errors, saying that your vpn is turned on and you need to turn it off, saying that your email and password are wrong, there are a hundred reasons in common. And all these innovations with verification, authentication and other nonsense didn't do anything good for a person, and everything didn't work as it should, and it still doesn't work. It feels like they are in a share with these "visa dealers" who charge from 600 to 1500byn.

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Жанна Коробенок

Level 2 Local Expert

I visited the website several times to sign up for the queue, as a result of the blackout.And what, it is not possible for a person over 60 to visit relatives.This is terrible!!!And every year you make it worse, not better.I think that elderly people with invitations from relatives (not necessarily from their closest ones) should be allowed to register at the visa application center.!!!And your new development has led to the fact that intermediaries have doubled their prices.

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Сергей Dgess

Level 6 Local Expert

I applied for a visa.They start within 15 minutes of your scheduled time.We accepted the docks and were free for 20 minutes

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Вл Сав

Level 20 Local Expert

The agency, without warning us, for some reason made an appointment to apply for visas at this visa center through VIP.Taking an additional 170 rubles for this one.We came, in the order of the general queue, a group of 10-15 of us were taken to the VIP room.At the same time, there were only 3 people in the huge common room, who were served very quickly.In the VIP room, only 3 out of 10 booths worked. In one, they filled out a questionnaire, in the other, a cash register, and in the third they took fingerprints.Before taking it, we were pickled for 30 minutes.Then they started inviting me one at a time.In the first window, the program did not start and it was run for another 30 minutes.In the second, the cash register did not work at all, it was launched for 40 minutes, then they waved their hand and began to send payments to the cashier of the common room, where the cash register also worked every other time.In the third window, prints were taken 20 times.Then apply it this way, then apply it again, then apply it in another way.In general, we served in this hall for 4 hours, despite the fact that in the common room those 3-5 people were served in less than 30 minutes and there was no one.When asked why they took money from us for VIP, the staff pretended that they did not hear the question, but forgot the Russian language.Of course, no one returned the money to us.People, I have never seen such a brazen deception.If possible, avoid this place.And we will file a collective complaint

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Игорь Ж.

Level 6 Local Expert

I started getting negative comments and got ready to waste time and nerves - it didn't work out. The invitation was for 10:30-10:45. They are called on time, 10 minutes before the appointed time. 10:20, received the ticket, went into the hall. 10:53, the operator was called to the window. 11:07 finished the payment at the checkout and is free. About additional services: if you don't want it, don't take it. I ordered an SMS and filling out a questionnaire, for the price of only half a good hamburger. The only thing is, I went through the main entrance of the shopping center, I did not immediately understand where to go (there is a scheme there - through the parking lot). It is better to enter through another entrance, another one, it did not work to attach a photo, look for a picture with a pedestrian crossing on the already attached photos, we went in - elevator, floor 5. I am happy with the visit to the center. p.n. Water, drink, in coolers and cups, for free. There is a window for the disabled (in particular, wheelchair users).

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Анна Юргенсон

Level 2 Local Expert

The girl rolls her eyes when you say that the questionnaire is her own and you don 't need an SMS , while she automatically enters it into the bill . There's some kind of constant pressure.

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Anastasija Sotnikowa

Level 5 Local Expert

The employees are too strict and sullen, like all young girls, but it feels like they are forbidden to smile and be friendly.

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Настя

Level 7 Local Expert

The staff is polite, but… The waiting time leaves much to be desired, they are scheduled for 11.30, they are invited on time, but there is horror inside the people ... 27 people queue. Please set up the work of specialists. 2 hours waiting for an invitation to the window.

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Владислав З.

Level 8 Local Expert

Visa application centers and travel agencies always receive an appointment earlier than they will be available on the website to ordinary people. It is impossible for them to sign up without payment:( That there were changes in the recording through the ISI, that there were none - you still have to try for weeks to catch at least some date in any of the available dialects.

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катя б.

Level 4 Local Expert

Friendly staff, helped with paperwork. but! I paid for the express courier service - passport delivery on the day of issue. SMS about passport issuance came at 9 am, and the passport was delivered the next day. Just pumping out money.

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Павел Ковалевский

Level 9 Local Expert

The service is at a height, starting with security. The staff is polite and quite professional in matters concerning the visa. The location is super, near train stations, food outlets where you can culturally celebrate getting a visa. Both Poland and the visa application center are on top, I recommend it. By the way, be sure to make an appointment in advance....Center-- 5+

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Людмила Владимировна

Level 14 Local Expert

After reading the negative reviews, I was ready to spend half a day there. But surprisingly everything went quickly, smoothly and even comfortably. At the entrance, a polite guard asked for the name, gave out a coupon and invited the managers to check the documents. At 9 a.m., the filing windows opened and documents began to be accepted. If anyone is interested, then courier delivery from Minsk to Grodno is 16.5 rubles. I didn't even expect to be able to do it so quickly. There were still a lot of people behind me, and of course they had to wait. After all, 10-15 out of 48 windows work at most. Only one of the 10 ticket offices is open. Be prepared to wait in the hallway, it's small and stuffy there. Right in the hallway, an obsessive young man was offering everyone insurance. You can also buy it at the visa application center itself.

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Тимур Джаббаров

Level 3 Local Expert

Advice to those who apply to YSU: The SUPERVISOR will not tell you the details of how visa intermediaries charge money. Here are my tips : they ask you - can I help you with the questionnaire? (answer no, I filled it out myself, I'll check it myself, otherwise they'll charge 30 rubles). Have you been asked about the delivery? ( get ready for couriers to charge you from 15 to 30 rubles ) have you been notified that you have added a useless SMS Lithuania for 10 rubles ? ( hit the employee for putting a percentage in your pocket and blatantly omitting to rip off the money ) , you will not receive an SMS.

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Андрей Х.

Level 2 Local Expert

It is impossible to sign up. They are sent to the site. You come in every day to see if there are any free entries. And then the site just stops letting you in and you can't even log in to your account. After a few hours, your account is blocked.

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Лилиана О.

Level 3 Local Expert

Pros: Polite staff will prompt, explain and listen to you. But here's the trick: after registering on the vfs website and trying to log in to your account 100 times, you always come across "the account is blocked" Or am I stupid and doing something wrong with registration or is this such a joke?????? Will someone explain to me what it is?????? In general, I attach a photo of this joke

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Татьяна К

Level 3 Local Expert

I haven't signed up for a month. The site is not working. Then he identifies and that's it. Confirmation emails are not coming. Maybe it's intentional. And as a result, if you try to sign up repeatedly, you are also blocked

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Мария Франк

Level 7 Local Expert

The staff is pleasant. The big disadvantage is that there is nothing in front of the center to sit at least a little, since you have to stand in line for several hours. It's spacious inside and everything happens quickly.

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Павел Кондратенко

Level 6 Local Expert

The time was set at 15_30 1) Arrived at exactly this time. The queue is already 30 people. Question: Why did you set this time? 2) out of 16 windows, only 3 are working. What's the use of them? 3) they began to sell coupons for 200 rubles (under the guise of VIP)

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Сергец Орехов

Level 5 Local Expert

There are a lot of people. The staff is very polite. Although it's a long time to wait, but the seats are comfortable and it's comfortable to be indoors.

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Я Инкогнито

Level 2 Local Expert

It is impossible to contact the specified phone numbers constantly busy. There is only one answer to emails in electronic form - we will reply to you within two days or we will reply when we reply to you. It has been 14 days since applying for a work visa and it is not possible to find out anything about the status of the documents. Neither how long to wait nor for any reason such a delay.

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Илья Соколовский

Level 2 Local Expert

The staff of this center does everything possible so that you do not get a visa through them, but contact third-party organizations and pay 600-900 rubles, and after that another 11 euros to the visa center itself. It is impossible to work with the site, because it simply does not work. The visa application center itself is an intermediary, but at the same time it has created a situation where people have to overpay several times. The support service does not respond to emails, which confirms that they do not want to resolve the issue of the inability to register through their website.

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Алевтина Шабанец

Level 7 Local Expert

I liked. They came in the morning. There was no queue. Everything was explained normally. It was accepted quickly. Time is not wasted

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Andrei

Level 5 Local Expert

The service is terrible, the attitude towards customers is disgusting. While staying at the center, we faced constant deception from the head of the customer service department, Ekaterina. The air conditioners did not work in the hall, the windows were open for ventilation, turning to Ekaterina with a request to close the windows and turn on the air conditioners, Ekaterina replied that the air conditioners work with the windows open, there was a portable fan working in the parking lot in the ticket booth. There were about 100 people in the hall. There is a cooler with water in the center, but there were no glasses. After repeated requests to report the glasses, we heard from the staff that it was not their job to bring the glasses. The waiting in the queue for the submission of documents was more than three hours. The center has 47 booths for receiving customers, only nine and one cash register were working. Employees regularly went out to smoke on the parking lot, did some other work, but did not receive customers. When asked why this is happening, the head of the department replied that she has a lot of employees who are sick. We entered the Estonian visa application center on the sixth floor, the visitors were absent from the hall, the windows were closed and the air conditioner was working. Probably, on the part of the head of the department of the Polish visa center, this was done on purpose, so that her clients did not feel comfortable while waiting for their turn. Also, after asking Catherine some questions, they heard a constant deception in response. In general, the impression of the center is terrible.

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саша б.

Level 2 Local Expert

A terrible service, a site that is always not working and lagging, which it is impossible to sign up for manually. According to them, everything works well for them, although you can't log into your personal account for 5 hours.

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Виктор Юхневич

Level 10 Local Expert

Polite staff, it is better to come 20 minutes before the appointed time to register for a visa, the entrance is not from the main entrance, but from the entrance to the neighbors store, which is on the 3rd floor. Photos can be taken in the center.

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rst5nn

Level 4 Local Expert

Fast and convenient! There is parking, recording, call by number. All documents can be prepared online and come with a printed version. A separate queue with children.

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Мажуть А.

Level 3 Local Expert

Disgusting on-site service. "We don't know anything, we can't help in any way—get out of here." Complete trash. The parents arrived with a package of documents, with an official invitation from the Government to apply for a visa to visit their daughter, an EU citizen, both 65+ and can come without an appointment on a first-come, first-served basis. They arrived at 9:30 a.m. They were told to leave. There are no places. They were, but not anymore. No one can say how more than 20 seats were dismantled in the first 20 minutes after opening, when seats on the site are given out on a specific day every two weeks. No one can tell you what time you need to be there to get a place. They shrug their shoulders and say leave, go to Gomel, Mogilev, Vitebsk… There's still room for today. But by the time you get there, it may not be. The information line doesn't know anything, it's not responsible for anything, we're not in Minsk, we have limits, we warn you about this, you can sign up through the website and come to a specific appointment time. I personally haven't been able to sign up there for six months now, because all the bots are disassembling, even go to the site in a personal account The office is a problem, and I'm 30 years old, how will my two 65+ retirees do it? No way. Or they need to pay another intermediary $400 to sign up.

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Ульяна Ульяна

Level 5 Local Expert

The site has not been working for two days, I go 100 times both day and night, it gives an error, why is this issue not being resolved??? The dispatcher says that there is an overload, and in addition to the site, it is impossible to sign up in any way, even with a personal arrival 😡😡😡😡😡😡

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Санёк

Level 15 Local Expert

First there is a VIP queue, then a regular queue. Why then give out time slots if the wait is 4 hours? Sell VIP in a separate window when the usual time slots are over

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Endoran Endoran

Level 2 Local Expert

You guys would have sorted out your servers. For 2024, it's ridiculous! It's impossible to sign up. It feels like they're about 15 years old. Why make such an authentication system if it doesn't work properly. To pass it is a miracle

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yana s.

Level 2 Local Expert

It's just awful! This is pure money laundering. nothing works,.. When trying to log in and view free slots. blocked.... Horror!! But there are plenty of offers about the service of recording in this visa center. The start of the price for the type of visa I am interested in starts from 600 rubles. What's going on!! P,S,",,,If the stars are lit, then someone needs it...."

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Андрей

Level 11 Local Expert

Terrible service! They assign one time, then people, having arrived at the specified time, sit waiting for up to 3 hours. If the management of the center cannot organize normal work, maybe they should think about changing their place of work?!

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Имя Фамилия

Level 4 Local Expert

Why are you bullying people??? If it is impossible to make an appointment with you, why do you have an appointment phone on your website?!!! Why do you need an online record that doesn't work?!!! Delete your site altogether, and fire the programmer who was engaged in it (unless, of course, he was faced with the task of making a non-working, maximally incomprehensible site. Then he did a great job). If you have not been able to clean up the queues for a year and a half, close down altogether. Maybe a normal company will come in your place.

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Светочка

Level 13 Local Expert

It's all good. Parking at the doors of the shopping center. There are always places. The VC itself is also good. There is a place to sit and wait in the middle. The employees are doing their job properly. Everything is normal.

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Александр К.

Level 9 Local Expert

Finally, you can apply for a visa normally. A spacious hall, copiers, photography, insurance - everything you need to prepare your visa documents. I was very pleased with the good-natured attitude of the staff.

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Ангелина Ф

Level 3 Local Expert

I don't know how the visa application center works, BUT it seems ABSOLUTELY unrealistic to apply there. I spent the whole day making an appointment through the website to submit documents to the visa application center and there was no point. I called the call center, changed browsers, updated them, created different accounts. Bottom line: the day was just wasted (considering that the recording is only on Wednesdays). It seems that it is simply impossible to register without paying money to some company. The whole system is based only on financial gain. If you want to leave, pay for everything.

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Максим Пачковский

Level 14 Local Expert

Good service and very polite staff. It's just a pity that the reservation of a place on the site cannot be canceled, there are no problems with this in other visa centers.

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Владислав Бортников

Level 6 Local Expert

Prepare to wait a long time. I was on March 29th. I waited for 4 hours. There were about 58 people in front of me. But the staff are friendly and courteous.

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Александр Кондратович

Level 24 Local Expert

Pleasant staff, help with paperwork. Fast and Convenient. The whole range of visa opening services in one center

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Anonymous review

It's great, guys. professionals in their field, everyone is polite , this is rarely seen nowadays and there is a very polite guard at the entrance, thank you for the work done

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Валентина

Level 13 Local Expert

You can get through, but it is unrealistic to make an appointment for a visa application. Everything is done only through an agency. The service is good, they will tell you if something is unclear. They are not very willing to consult on the phone.

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Дмитрий Утенков

Level 17 Local Expert

Collages, problems with recording. Often, it is only possible to sign up through a money intermediary.

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Poland Visa Application Centre

195 reviews