TechPoint • ტექპოინტი

Rate this place

Level 3 Local Expert

Terrible service! (It's better not to come here, even if you have a guarantee from them) There was a problem with the newly purchased motherboard, the image was not displayed in any way, the built-in backlight and the backlight of the RAM did not work, which led me to believe that the problem was with the mother herself and in the power phases, I took it here the next morning after the purchase, under warranty. I left the entire PC so that there would be no complaints, saying that something was assembled incorrectly (they came up with something to get to). As a result, 8 days of waiting for diagnostics, scratched capacitors, (speaking of capacitors, this was the reason why the warranty was denied, namely, according to them, the cooling mount was not installed correctly, which is no longer possible, because a symmetrical part that cannot be installed incorrectly, which led them to say damage to the capacitors. As it turned out in the end, the image was not displayed due to the incompatibility of the motherboard with the processor, all that was necessary was to update the BIOS (which our clever techno-geniuses did not guess), but they decided to go the hard way, scratched my capacitors, riddled the processor with some kind of slag (which was bought on the same day with the motherboard), which caused it to lose its presentation, blamed the problem on my "crooked" hands and refused to replace the motherboard under warranty. The experience is terrible, and in the process of servicing them, you can easily aggravate the problem and damage what initially worked fine. Don't come here!

See original · Русский

Timur

Level 4 Local Expert

What a useless service. We kept the laptop for diagnostics for 7 working days (we still didn't get a call). I call them - the problem is just charging. To fix an old charger - another 5-7 days, to find out the price of a new one from the manufacturer - up to 3-4 weeks (!) over the course of two weeks, I called them 5 times in total, although each time they promised to call themselves. I spat, I'm taking the laptop back tomorrow (today it turns out that you can't take the laptop with which they haven't done anything). Hillary's diagnosis is unknown yet, whether they even looked inside or just checked the charging. With all my desire, I can't give more than 1 star: the service didn't do anything, and I'm not even sure about the quality of the diagnosis, but they just kept my working laptop for 2 weeks.

See original · Русский

Дина Н.

Level 3 Local Expert

the most useless diagnostics!!! I gave the phone with a broken screen to find out the cause of the breakdown, as a result of the diagnosis they wrote that the screen was not working and that was it))) It's like going to the doctor with a broken leg to be told that the leg is broken.

See original · Русский

Завгородний Станислав

Level 2 Local Expert

The worst experience of flagship equipment maintenance. I bought a Legion Pro 7 at the Alta store, contacted Techpoint for warranty (I was lucky, I bought a laptop with a factory defect, which was confirmed by Techpoint). 1. Deception attempt: At first they refused to accept the laptop because of the additional SSD in the free slot. They tried to refer to their internal rules that installing an SSD removes the official warranty, and imposed a paid service (GEL 50), claiming that I had no right to install an SSD myself. After the dispute, the laptop was nevertheless accepted under warranty, on the same day I contacted Lenovo Global, they confirmed that installing the SSD does not violate the warranty. 2. Negligence: After replacing the motherboard, the device was issued with blank data in the BIOS (S/N, MTM and Product Name are empty). This is a basic requirement of the regulations, without which the normal use of the laptop and warranty is impossible, after which Lenovo Global was contacted again, the literal answer was "we do not accept and do not consider such repairs completed." 3. Damage to property: During the repair process, the laptop suffered mechanical damage. The metal cover of the screen is now bent, and the power button is broken - it fits inside and does not press correctly. 4. Attitude: The service responded to claims about bent metal and a broken button: "We don't consider this a defect." The result: 29 days of waiting. Instead of a serviceable flagship, I got a device with a corrupted body geometry and a broken button.

See original · Русский

Anonymous review

The scammers did not solve the problem in the laptop, but took GEL 150 for it. They lied to my face that they were doing something and that I was using my laptop incorrectly myself

See original · Русский

TechPoint • ტექპოინტი

5 reviews