DHL-Express delivery service

4.3

188 ratings

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Level 5 Local Expert

Even the local post service is faster than them i pay the price for express service and still do not reach and don't even have any update in their portal More than 7 days have passed and no one is responding. Worst service i even experienced

Shamrat Biswas

Level 3 Local Expert

Everything is good but I didn't get my order door to door.I have paid much money but I had to go the DHL office to collect my parcel .

Hiba H.

Level 5 Local Expert

Good service, but takes too long to get the package to Armenia

Narek Hovsepyan

Level 2 Local Expert

From USA to Armenia takes 4 days,but passed 7 days,and i didn't receive my parcel yet.

Valod A.

Level 3 Local Expert

Great service

Ina Bel

Level 3 Local Expert

Great 👍

Kuldeep Singh

Level 6 Local Expert

Great experience good 👍

Ануш

Level 9 Local Expert

Service is good.

Seda Gevorkyan

Level 7 Local Expert

Terrible shipping experience! The prices are kosmos , for a box of 2 kg - $ 300 ( they indicated that this was a gift , the amount wanted to specify was $ 10 , the employee insisted on 50 ) . As a result, I was charged 41€ parcel tax! Therefore, the amount should have been specified up to 45 ! The employees themselves don't know anything ! Just to accept the package and that 's it . They constantly say that we are not responsible for when the delivery will be exactly and what else will be needed , you should be ready for anything , for such money , of course , why ? As a result, the express ran for almost a week!!!! Because the order only ships every other day at night, which is almost 2 days! He was just lying there ! I do not recommend DHL in Yerevan!

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Катерина К.

Level 8 Local Expert

I haven't managed to use the services yet, but I was pleased: it's easy to get through, they answer mail requests (I sent my question through a contact on the website - they called back the same day, quickly). I also liked how attentive employees are to any client - even if the request is not large-scale. We quickly organized a meeting with the head, discussed all the options for my question, and answered everything. Not every service can be proud of its service, this one can!

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Дарья Лугинина

Level 3 Local Expert

We came to this office to send a parcel to Dubai. One box is 13 kg, the other is 7kg. We were told to put all the things in boxes and only then we will be told the total amount. We shifted things: We said the cost of the parcel was 400 thousand. Dram. (Considering that there were personal belongings). We said we weren't going to ship for that price. After that, the girl decided to call the management and they wanted to give us a 50% discount. The logical question is: why did you initially give such a huge amount? Did they initially want to make money on us and take more money into their pocket? A terrible attitude. Of course, we weren't going to send things after that. They asked us to buy a box in which things had already been packed, they forbade us and told us to put everything back to ourselves👍 I do not advise you to send things in this office.

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Алёна

Level 9 Local Expert

Everything is very pleasant, the cool girls are working, they helped with all the questions, waited for me when I didn't have time before closing, contacted me via WhatsApp and agreed on the details, warned that the shelf life of the parcel was ending. Thanks! 🫶🏻

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Всеволод Бекасов

Level 6 Local Expert

I ordered clothes from Asos; the parcel arrived from Germany to Yerevan in 4 days, on the morning of the 3rd they called back themselves, asked for passport details for customs procedures, said that it would be delivered on Monday. But on Friday, the courier called me and delivered the box. I was a little worried about the timing because of the reviews, but everything went smoothly. Thank you, keep it up! P.S. The cost of the parcel was less than 500€, perhaps that's why everything was faster than some

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Iana Kunilova

Level 4 Local Expert

I'm sorry, but I can't give you more than 3 stars. I sent an important document to Cyprus. The manager assured me that everything would be delivered in 3 days (I sent it on Monday), which is the maximum by the end of the week. A lot depends on the date of receipt of these documents, including my logistics and expenses. As a result, it's Friday evening, and nothing has been delivered. I understand that more than one company manager is involved in the process, but can I be responsible for my words? And if everything is so conditional, then why does the delivery cost 50,000 drams?

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Александр И

Level 7 Local Expert

I called to find out how much it costs to send an international parcel to Poland 2.2 kg. They said 110k drams Apparently, they're counting on a sucker. I sent it in a high-post for 5600 drams, it arrived in 14 days. I do not recommend using their service)

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Роман Кубло́в

Level 8 Local Expert

Everything is fine. They work very well. The staff is polite and helpful. But very expensive. It cost more than 200 USD to send a letter to Dubai

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Левон Меликян

Level 9 Local Expert

The most reliable way to receive and/or send both parcels and shipments. The staff is good-natured and experienced. The package was delivered in 3 days.

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Служба Такси ЧИП города Евпатории

Level 11 Local Expert

The service is not bad, but it is very expensive, and they do not always meet the promised deadlines.

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Данил

Level 2 Local Expert

Great team. Explained all the stages of sending. Very polite guys. The package arrived quickly. I don't really understand the claims of other people's delays, as they cannot influence the decision of customs. Many thanks to the team.

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GuideHunter

Level 10 Local Expert

The worst of the worst services. Sending a regular document weighing 450 grams cost 95,000 drams! I ask why the price was lower a month ago, and the answer is, “The price of gasoline has changed.” DHL Armenia seems to be only one disappointment, judging by other reviews here and on Google Maps. I also add that you can use FedEx, the cost is 3.5 times lower, and also EMS from HayPost.

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Olga Sh

Level 4 Local Expert

Terrible quality of service. The parcel has been in Yerevan for almost a month, the courier does not deliver it, the delivery date is postponed all the time. They wanted to pick her up from the office themselves, but they don't bring her there either, and it's not clear where she is all this time. It seems to be a large international service, but the services are at the lowest level. If it is possible to choose another carrier, it is better not to contact DHL in Yerevan at all

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Беляков М.

Level 2 Local Expert

The parcel went through customs clearance for about 2 months(!), came broken, and when returned to the sender, it was stuck at customs for another month. During this time, I have reached the deadline for a refund. In total, I lost the cost of the goods, the cost of delivery and 50 thousand drams paid for the hack work of a customs broker. Such work is a disgrace not only to the DHL brand, but also to the country as a whole. Now for the details. I bought a lens on eBay and it was shipped from Japan to Armenia on June 18th. He arrived in Yerevan on June 27 and hung out at customs until August 9. All this time, I came to the office once a week and stood over the shower for half an hour or an hour figuring out what was going on and what the "Clearance Event" status meant. It turned out that a scan of my passport was needed for registration and that I could not be reached. This is a lie, my Armenian phone number was indicated on the parcel and no one ever called it. I have friends whose parcels were also stuck in the "Clearance Event" status and no one called them either. I left a screenshot of my passport, after which the customs clearance continued neither shakily nor smoothly. Then my weekly visit to the office and standing over the shower had a result and at some point I found out that I had to pay 25 thousand drams for customs clearance. After that, on August 10, I received an item that turned out to be broken despite the very reliable packaging! I made a refund on ebay and went to DHL to arrange the return of the damaged parcel to the sender. I paid another 25 thousand drams for customs clearance and waited. My plan was to wait another 2 months for the parcel to hang out at customs again. No one called me again, and after a month I got tired of it. I came to the office and found out that the parcel could not pass customs clearance. The girl in the office called the customs broker and it turned out that the parcel was stuck because I did not pay the duty last time. That is, the last broker did his job poorly. Although the cost was written on the parcel and it obviously exceeded the duty-free $200. By this point, the eBay refund period has expired, so I don't see any point in trying to push the parcel through the Armenian customs again. Of the advantages, I can only single out the friendly girls in the office

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Natalia Kalacheva

Level 2 Local Expert

My parcel is being processed for an outrageously long time! None of the managers can tell what the reason for this delay is, where my parcel is and when it will be with me. On July 25, I received the first notification that the parcel in Yerevan has the status of "Clearance Event". August 10 - I was contacted to receive the documents, I sent everything on the same day Today is September 2nd - my parcel is still in the status of "Clearance Event". Communication with managers does not give results, all I can do is wait. I'm leaving the country in 2 weeks, but no one can guarantee that the package will be with me. Why did I pay for the DHL delivery? It cost me 50 euros to the cost of the order and for a month and a half in Yerevan - not only did they not deliver it, but they can't say or guarantee anything!!!

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Наталья

Level 2 Local Expert

The employees' office confirmed that the documents would arrive in 5 days, as a result, the tracking number shows that it will take 2 weeks to go!! Why are you deceiving people and taking such a lot of money?!!

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Inna Kiyan

Level 10 Local Expert

Quickly, clearly, promptly! They speak several languages.

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Вячеслав С.

Level 4 Local Expert

After the arrival of the parcel at the pick-up point, for which the delivery was fully paid in advance, DHL employees began to say (referring to publications on social networks) that now they additionally perform customs clearance of parcels and bought expensive software. Therefore, it is impossible to receive the parcel until an additional amount of 7,000 drams is paid. And so there were calls, questions, the parcel was not delivered. After a week of negotiations, we agreed to a 7,000 additional payment. They didn't give us a check for the 7,000. The package was delivered. But today, information about the additional payment was deleted from all social networks - as if it did not exist, but 7k drams were collected from each for a week or more. It was necessary to demand a letter with a request for additional payment and a check. To apply for a refund later. And so - they gave away ~ 1000 rubles or 7000 drams

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Дмитрий Н.

Level 2 Local Expert

They don't answer the phone. Generally. I called for several days - they didn't pick up the phone. I contacted the sender and was told that they, at DHL, needed some documents from the recipient. I ask "which ones?", the answer is "call DHL, they don't give us this information." Damn, how to call if they don't pick up the phone and don't notify them that they need something to make a delivery. The package just lies with them for 20 days. The scribe. DHL is generally normal. The question is specifically for this office and the management of this branch. The branch works disgusting!

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Диана В.

Level 3 Local Expert

My parcel has been "going through customs" for the Republic of Armenia for a month now. I call them once a week, they promise to sort it out and call me back. As a result, I call back myself and the answer is always the same, that they can't help in any way, a large flow of parcels. I've already said goodbye to the package. DCHL Armenia spoils the reputation of the entire company, I will never use this company again.

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Pravda zhizni

Level 27 Local Expert

The staff helped to solve the problem with the customs clearance of the parcel from France. They are very polite, respond quickly to emails, and the girls in the office try to help and solve problems. Thanks to the DHL team for delivering the package.

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Ашот М.

Level 4 Local Expert

The parcel has been in Yerevan for 26 days. It is unclear how long to wait for delivery. It is impossible to get through. It is unclear how the parent company allows such a level of service. In order not to be unfounded, I attach tracking number 5408435384.

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Vladimir Kushnarev

Level 5 Local Expert

Unsatisfactory service. You need to call several times, come to the office several times to find out the status of the parcel and understand how quickly you will have it.

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nikitanesporov

Level 4 Local Expert

It looks like a fake office from a garage on the outskirts, but in fact it's a real branch, unfortunately, they can't get through to you, then they arrive on a day that is not the day of delivery, you, as a customer, should know for yourself how the airport and customs work, with such firebrands, I'd rather go to the airport myself to pick up Sending your parcels is better than hanging on phones and listening to useless information.

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Елена Александровна

Level 18 Local Expert

Excellent service! Pleasant managers, quickly arranged the delivery of the letter. The girl shared the Internet so that we could call a taxi. Thanks)

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Размик А.

Level 5 Local Expert

I constantly use the services of this company, during the mobilization in Russia there were slight delays with shipments, probably due to the huge flow of people))) but Well done quickly fixed everything!!!!!

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Ayna

Level 8 Local Expert

the worst DHL in the world, they constantly illegally detain parcels, do not give them back, the reason why the parcel is being held hostage is also not called. officially, everything is legal, the order meets all the requirements of customs, but the Armenian dhl considers it their duty to create problems for you, delay the order for 2 weeks and also call you personally to the office to queue there for 4 hours and eventually personally pick up the order. then what is the job of the courier service?? so that I can come to you for an order myself?

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Svetlana A.

Level 5 Local Expert

The package costs delivery on August 3. I went to their office 3 times , they promised to deliver the parcel in 2 days , 4 days have passed , the status of the parcel has not even been transferred to the courier service on August 11

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Андрей Николаевич С.

Level 4 Local Expert

Amazing attitude.... The courier can't park, he's uncomfortable) "Don't like something? We will send it back" (c) I have not encountered this before in any country. So that I need to solve the problems of couriers. Who, moreover, also lie. Well, if Yerevan is satisfied with such a "service", then it's OK. The laws of the market are like this )

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Numerus.Life

Level 3 Local Expert

The most terrible DHL branch is in Armenia, I received a lot in different countries, but this is just the most terrible! To find out when my parcel will finally arrive, because it has been more than a month since she was in the country, she waited on the phone for 3 hours, every time she said wait a minute!

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Армен Г.

Level 4 Local Expert

A very friendly team, professionals in their field, are always ready to tell you how to make the right choice!

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Анастасия Зиновьева

Level 17 Local Expert

This is just bullying! They can't clear Starlink for a long time. Sharashkin's office!

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Эдик Даниелян

Level 3 Local Expert

Terrible company, the parcel has been in Yerevan since the 10th, I can't receive it. The operators only ask for contact, but they never call back, and do not solve the problem.

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Александр Добрый

Level 9 Local Expert

The best employees and simply beautiful and responsive people work at this point.

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Мойша Джаброилович

Level 19 Local Expert

I received the parcels, everything is fine. The girl upset 3 units, gave 2 at once. I had to go for the third parcel

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Moon

Level 4 Local Expert

Never use this service in your life!!!! The parcel has been declared for a month, although the store itself, from where the purchase was made, immediately recalled it for a refund. What are they doing there? Nothing. I can't get through normally, they throw phones, they can't solve anything, just useless service and employees. There is no package, no money. Just nerves. Some kind of office, it is still unclear who to contact and how to resolve this issue.

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Golden Hall

Level 4 Local Expert

The courier service is terrible, I do not recommend contacting, because they do not do the job properly. Because of them, there were problems with the registration of the export of the parcel.

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Лана Григорян

Level 5 Local Expert

Everything is terrible, the parcel has not been delivered for the second day

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Anutik-Mar13

Level 3 Local Expert

Since 09/22/2022, I have not been able to receive the parcel.She asked to give out documents so that she could go to the cargo for her parcel.They can't find the documents.

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ЭК Квант

Level 9 Local Expert

The service, top class, friendliness and courtesy exceed all expectations. Every customer is like the first one. Well done.

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Naira Mnatsakanyan

Level 3 Local Expert

Very good company, good service and fast delivery! Very responsible staff.

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Ариадна Б.

Level 6 Local Expert

The parcel has been hanging at customs for a month. A terrible separation. And no one can say anything. I do not recommend it!!!!!