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Goksu Restaurant

5.0

63 ratings

Opens in 14 min

Ankara Province, Cankaya District, Cumhuriyet Mah., Bayındır 1. Sok., 22

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Ankara Province, Cankaya District, Cumhuriyet Mah., Bayındır 1. Sok., 22

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5.0

63 ratings

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Dmitry Mindrin

Level 5 Local Expert

Excellent meat restaurant. We took two different mutton (tandoor flesh and loin) - both five plus. Everything else - salads, soups, desserts - is at the usual level, without enthusiasm. The staff speaks very little English. Poor choice of alcohol, tuborg was carried for 20 minutes, asked for three different waiters. The signature dessert (souffle), for which many visitors come, was not impressed. I made the following conclusion for myself: this is an ideal place if you take only the main meat dishes. For the rest, not here. The prices are reasonable.

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ayşe ufluoğlu

Level 2 Local Expert

Mr. Sinan, First of all, we have accepted your invitation sincerely because of your calling us and apologizing for the negative experience we had, the invitation you made to be your guest again to make amends, and your approach of “I will host you in the nicest way”. After our first visit on August 24, we shared our complaint with you. After that, you personally called us, listened to the problem we had, apologized and made an invitation in the form of “let's welcome you back, be our guest”. Even on August 27, that is, just three days after our first visit, after making our reservation, we also called you and thanked you and specifically informed you that we would be coming. You also stated that you would be there that evening and that the necessary sensitivity would be shown. Therefore, the situation we experienced on the evening of August 27 was really an unacceptable disappointment from our point of view. When we arrived at the restaurant, you greeted us. We placed our orders and ate our meals. Although we felt that the waiter friends were quite cautious and nervous, we tried to spend our night in an understanding way without causing any problems. So you came to our table and asked if we were satisfied. Then it was sent to our table as a dessert treat in a small coffee cup. Obviously, when we saw this, we thought that this was the reward for the invitation you made to us in the form of “be our guest, we will compensate you”. And then you left our table and you weren't there for the rest of the night. Then, when we asked for the account, we received a full account in which everything we ate and drank was written down completely. No compensation, treats, discounts or any other application required by your invitation was made and we left the restaurant after paying the full account. Here's the point I'm really having a hard time understanding: You called us personally. You listened to the problem we had, apologized and invited us by saying, “Let's welcome you back, be our guest”. We also trusted this invitation and came to the restaurant again on August 27, although we actually had no plans to come back. If the purpose was just to come back and have dinner as normal and pay our bill again, then what is the meaning of this invitation and the phrases “be our guest”? A person thinks that when he is explicitly told “be our guest”, he will not pay the bill. At least he expects a compensation as required by the invitation. Despite this, leaving the account on the table without any explanation and collecting the entire account was extremely hurtful and trust-shattering for us. Moreover, it was also extremely sad to see that at the end of the night some employees displayed immoderate attitudes in a way that meant “let's go now” behind our backs. We have also told them that we have noticed this. I don't think we really deserve to experience this kind of embarrassment at a business that invited us, said it would take special care of us. In the first event we experienced, that is, on August 24, we experienced a serious disappointment on a night when we came to celebrate our birthday. Despite this, we came for the second time on August 27, relying on your apology and offer of compensation. But what happened on the evening of August 27th was a much different and more severe disappointment than the first experience. Because this time we have come directly upon your invitation and the promise you made. Only three days after the evening of August 24, when we filed the complaint, we have never had a desire to come to Göksu again and have dinner, and we would not have. We did not think about such a cost either. If we were going to eat out again, we would prefer another place. However, at your insistence, we came back thinking that you would host us. But we saw that you were profitable again in this case. We paid our account even though we had a bad service experience on our first arrival. On our second visit, we came because we were told “we will host you”; despite this, we paid our account ourselves again. Then I want to ask: Where is your ”hospitality" here? Is that really what you said you were going to host us as special guests for? We have come again thinking that you will fulfill the promise made. However, as a result, we experienced dissatisfaction both in our first experience and we did not see the return of the expression “we will be guests” that we were told on our second arrival. And I'm not thinking about leaving what happened like this. First of all, I would like to see how the issue will be explained by you and how you will provide a solution to this situation. However, if a satisfactory solution is not provided, I will share the process we are going through on the relevant platforms and other channels that I deem necessary, along with the information I have and the pay record. I want you to know that I will not let this matter go by consulting a lawyer about my legal rights if necessary. My expectation is not to fight or argue. I just want to understand why what we were told and what was done are so different, and I want this victimization we are experiencing to be eliminated. Also, in order to understand what happened at the very beginning of the issue and why we came to this point, I am adding the comment that my cousin left on Google after our first visit on August 24th below. The whole of our first experience is described there clearly and clearly. I am waiting for an explanation and a solution from you about what happened last night. The comment my cousin shared on Google after our first visit on August 24th: We went to Göksu Restaurant with very high expectations for its ambience and flavors, and also to celebrate my birthday. The ambience is really very nice, and the taste of the food is generally successful. However, unfortunately, the service we received did not meet the expectations of the venue and the price level. Hair came out of the meatball. Of course, it can be, so far there is no problem. A new one was brought in, but this time the meatball that came out first was written on the order. In such a situation, we would have expected at least a small treat or gesture; it was obviously disappointing that no compensation was made, especially since we stated that we were there for a birthday celebration. We preferred soufflé for his birthday. We specifically asked if there was a candle and asked to be served in this way; however, it was also sad that the candle was forgotten. Apart from that, we had to warn the waiter friends several times about tidying up the table and taking the empty ones. There were 5 glasses waiting unnecessarily on the table, extra services and empty ones left for a long time. In a restaurant of this level, I would expect the service team to keep a closer eye on the table. In general, there is a feeling that you are receiving a professional service at the venue; however, when it comes to the details, I think that the gold of this professionalism is not filled enough. The ambience is very nice, the food is delicious, but considering that we are going for a special day, we would have expected a more attentive experience in terms of service and guest satisfaction.

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Рамиль А

Level 6 Local Expert

We had a delicious meal, although I'm not a fan of local cuisine.

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Goksu Restaurant

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