Pegas Touristik

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115 ratings

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Level 21 Local Expert

I liked the Selman hotel guide, he gave me a lot of information and was in touch all the time. We chose excursions to Suluada Island and Takhtaly Mountain. In both cases, the guides turned out to be very weak and didn't even try to tell us anything interesting. Perhaps they didn't know any history or geography... But they did not forget to remind us about the tips that are expected from us. What a tip there is! Meanwhile, we really liked the sites we visited, it was all worth seeing with our own eyes.

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KayPako

Level 4 Local Expert

We had a rest with Pegasus. The hotel is simply wonderful: clean, beautiful, the food is very tasty. We will be glad to return here, but with a different tour operator. The whole impression of the hotel was spoiled by a separate tour operator, Elvira, who made an extra charge on the tour almost 2 times relative to the site, did not really tell us anything when we refused, was rude and behaved inappropriately.

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Мисс Россия

Level 13 Local Expert

We had a rest from 09.10 to 16.10 in Antalya, Sealife family resort 5* hotel, liked the hotel itself. The food, the location, the weather, everything is great, BUT..... The Eldar hotel guide is simply NO GOOD!!! For all the time, nirazu has not been in touch, he ignores messages and calls, there is no escort at ALL. Once again, I was convinced that the people who should be in touch are incompetent and indifferent.

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Ксения Филиппова

Level 4 Local Expert

We are currently in Turkey. We took a free tour of the jewelry store, with a stop at the mall. I liked everything in the store, and I bought jewelry for myself. When we were waiting for transportation to the mall, Marina, an employee of Pegasus, thought that we would get to the hotel on our own, but we clarified that we needed a transfer. She took our number and we told her we'd be in touch. We heard from both the hotel guide and Marina that a bus with Pegasus written on it was coming to pick us up at the mall. The bus was supposed to pick us up at 6:30 p.m. At 18:10, we once again clarified the meeting place with both guides, as we heard from them that the meeting place was at the fountain, and the driver who took us said in broken English that he would meet us where he brought us (exit opposite), having received information by 18:15 that the meeting was at the fountains we went out to him and sat on the side of the fountain. All this time, 3 people were looking at all the incoming buses, looking at the numbers, but there was no Pegasus bus or bus with that number. We began to check with our guides from 18:40, we did not receive a response from one, our several messages were ignored, the other took a long time to figure out and finally by 19:10 reported that the bus was there, the driver was waiting, probably we did not see. We had to get there at our own expense. We have been to Turkey 20 times, every year we come for these free excursions, everything is always clear and there were no problems. More than once we saw how the same drivers were looking for tourists, guides wrote to them, and they never abandoned anyone. Even if we didn't see the bus, why didn't the driver at least get out of the car and announce that it was a pegasus. We were sitting and waiting in a prominent place all this time, there were few people, we wrote to the guide just after 10 minutes, as we were told that there were delays and this was normal, they needed to write in 15 minutes. If we had received a response from the guide, we would have caught this bus in time. We are extremely outraged by this incident, very nervous and scared. This has never happened with other tour operators. Next time, we will better choose a tour operator on whom our life in another country depends.

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Юлия О.

Level 10 Local Expert

We are extremely disappointed with the Victory Be Mine 5* hotel and the work of the Pegas Touristik tour operator and the luta tour travel agent We bought a tour to a 5* hotel, and in fact we got a very weak "three" level. Immediately upon arrival, we encountered a sharp sewage smell on the territory and in the accommodation area, although it was no longer the smell of sewage, but of a farm, and it was simply impossible to stay in the hotel. We didn't even check into the room — we were sitting with our suitcases at the reception and trying to resolve the issue. Separately, I would like to note the attitude of the Pegas guides — a complete lack of help and interest in solving the problem. Instead of trying to resolve the situation, we were bullied, talked to rudely, and actually made it clear that no one cares about our problems. For a company operating in the tourism sector, such an attitude towards customers is simply unacceptable. We asked for either relocation to a hotel of the appropriate level, or a refund, since the stated conditions did not correspond to reality at all. Instead of help, there is pressure and attempts to convince them to "accept." If you are used to real 5* hotels and normal service, be prepared for the fact that expectations and reality may be very different here. This is the level of a very budget family economy hotel, which absolutely does not meet the expectations of a full-fledged "five". The territory is small, there is nothing much to do, there is no atmosphere of good rest at all, some of the plates are disposable, the restaurant looks more like a dining room, and the hotel itself is urban. In fact, they got the level of a weak "three", although everything was sold completely differently. But again, the most terrible thing is the strong smell of sewage on the territory and near the accommodation area. We talked about it immediately upon arrival, and the reception staff confirmed that there was a problem both before and after our arrival. This is also recorded by us on video and in correspondence, as well as in the claim that we sent to the tour operator. We were so shocked by the situation that we naturally did NOT check into the room. Instead of relaxing, we spent about 5 hours in the lobby with our suitcases, solving the problem on our own, arranging a transfer to another hotel and trying to refund the money for the accommodation, which does not match the description at all. A separate "hello" to the Pegas guides is the absolute lack of help, rudeness and complete indifference. When we started raising the issue of the non-compliance of the hotel and demanding a solution to the problem, they simply threw up their hands and told us: "Write a complaint, we can't do anything." For a travel company, this is just a shameful level of service. Also note that Luta_tour is sent here (this is how the nickname is specified in the tag). From the very beginning, the rest was ruined by the organization: upon arrival in Turkey, we waited 40 minutes for an individual transfer, while the group had long since left for the hotel. Instead of helping, they ignore and shift responsibility. The only advantage is that we quickly understood the situation and did not move in, but we looked for options for our own money and moved to another hotel. As a result, the entire first day of the vacation was spent not on rest, but on stress, scandals, moving and trying to achieve at least some kind of solution. And the most unpleasant thing about this situation is that we gave a friend a surprise for her birthday and the travel agent knew about it. If you value your money, nerves and rest, think very carefully before booking.

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Сусанна Степанянц

Level 6 Local Expert

From 03.01 to 10.01, 2026, I was on tour in Antalya (SeaLife Family Resort Hotel, 5*). Everything went great, from the flight to the accommodation. The transfer is clearly organized. The meeting time for the next day with the hotel guide is already stated in the received card. Accommodation is organized without red tape. I generally rate the work of the Nurali guide as "Excellent". The day before, I received a message with very friendly and, most importantly, informative content. Good speech, preparation for the meeting: guided tours based on your wishes. I even helped with the registration of the second luggage space. I took 4 guided tours. On the eve of EACH meeting at 6 p.m., Nurali received information about the time and place of the meeting. The guided tours were conducted by historical guides, very competent and attentive - Turan, Omar, Souad. I wish I could speak another language like these guys speak Russian. By the way, I also liked the canyon tour. I guess it's really exhausting in August after all. But we were met by the Russian-speaking organizers, who answered all the questions that the tourists had. The hotel is clean, beautiful, and peaceful (although there were a lot of people, many families with children). There is nothing to say about food: a huge selection, efficient waiters, helpful and smiling bartenders. I've read a few reviews. I'm sorry that there are so many negative reviews here. Isn't everyone lucky, or is it only the unhappy who write?

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Сергей М.

Level 3 Local Expert

This is the first time I've encountered this. The hotel guide from Pegasus, after cramming the excursions at a meeting at the hotel, gave us all her room-for prompt information on any issues! Actually, this was the only person who could be contacted in Turkey in case of any situation (I'm not talking about insurance). To my great surprise, Victoria's guide simply put a lock on incoming calls, and also did not respond to messages in messengers or SMS. We tried to dial from the city number at the reception and there was also a block for calls! A great hotel guide, that's for sure. Her task is probably to sell more tours on the first day and forget about the "annoying" tourists.. I advise the Pegasus management to properly train and mentor their employees. Well, if the task is a little more than just "getting into" the excursions …

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Анастасия

Level 7 Local Expert

Unscrupulous guides, my little child and I wanted to get to the Alanium shopping center, the guide at the hotel said that no problem, you can get to the fur and leather store for free, walk there for 5 minutes and we will be taken to Alanium. We came to this junk store, things cost a lot of money, the quality is just disgusting, China is cheap, which is not worth 3 thousand on wilberis! Prices are also 2500-3000 euros! I don't know who's buying what! As a result, when we went through this wonderful store with the baby, we approached the representative of pegasus and told them to take us to alanium, because the guide promised us, they showed us the correspondence with the proof. The representative said that no one would take us there and they could only take us to their other similar store with the proud name "euromall"! Deception and deception are everywhere! Don't be fooled

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Наталия Верблани

Level 3 Local Expert

We had a rest at the Zena Hotel in Kemer! Guide Islam is a very attentive and intelligent person, an individual approach, perfectly explains, exhaustively answers all questions. Many thanks to him for his attention to us. I've never met such a wonderful hotel guide. Sincerely, Natalia Verblani and Evgeniya Suslina.

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Александр

Level 4 Local Expert

We took the tour on our own through a specific website, and chose the most affordable operator, Pegas 1. Hotel, transfer - everything is fine, without surprises and adventures - because you chose it yourself 2. The meeting with the Pegas representative at the hotel was strange - the representative's name is Lyudmila Strizhina: she imposed a trip to Kemer, the Piano store - "the best and affordable prices, Turkish quality" - a free transfer to the boutique - it was the best, then a nightmare, imposing the purchase of things (without price tags, "Turkish quality", "original", "discounts and loans with special conditions for Russians"), we did not go to the Thai pharmacy and knitting center (where previously the Pegas operator from the Piano store said: there are individual sellers, you have to bargain, do not pay attention to the price tag). As a result, we went to Antalya shopping center on our own and bought good branded items there 3. The exchange rate is the most unprofitable, initially I talked about exchanging the dollar, then I just ignored it and the exchange was no longer possible. After that, it became possible to buy lira for rubles (the off-exchange rate was 2.03 - the offer was 2.6) - naturally we refused and found an exchange in Western union - we made the rate 2.38 - I advise 4. Pegas tour operator Lyudmila Strizhina reported that it was impossible to get from Antalya to Beldibi (where we stayed at the hotel). You can get there by minibus, they accept dollars and lira, the representative is lying. Lyudmila also said that you can only get to Antalya with them there and back with an excursion - LIES!!!

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Кофейный Корги

Level 12 Local Expert

They flew from Pegasus. Dana's hotel guide was just useless. Upon arrival, I accepted the fact that we were not interested in overnight excursions, I could not arrange a free trip to the shopping center, I got in touch after a long time, when the problems were already solved by themselves. The tour operator himself, thank you, organizes the transfer to the hotel, but on such buses that walking after them is a pleasure. I strongly do not recommend this tour operator. In the screenshot, he very quickly clarifies where the bus is, which never came for us.

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Игорь Вишняков

Level 4 Local Expert

Well, for starters, a review about the tour operator itself. This is the only travel organizer that delays departures. Why - it's very simple. There is an agreement with the hotels for a late arrival. For example, we were supposed to arrive at 10 p.m. on 06/22/2025. As a result, the flight was delayed for 4 hours, upon arrival at the airport, they waited 1.5 hours for luggage, 2 hours for the bus from Pegas Touristik, when they boarded the bus, it was already 3 a.m. the next day, while the hotel was paid from 2 p.m. the previous day. Moreover, the flight lasted almost 1.5 hours longer. No one explained the reason. To "finish off" the tourists exhausted by the long wait and the expensive trip, the bus guide announced that there would be a bus stop in 45 minutes. Why do you think? Again, agreements with bazaars. As a result, we were taken to a bazaar at 3 a.m. and forced to hang out there. When it became clear that none of the tourists would buy anything and people started to get indignant, the driver got behind the wheel and drove further along the route. The bus is a mess. The headlights are barely shining, I was driving no more than 50 km/h even where there were 90 signs. The driver was cranking the diesel engine into high gear. Why is not clear. In general, the journey took 2.5 hours instead of the 1h15 minutes promised by the guide. We arrived at the hotel at 5 a.m. No dinner/breakfast, nothing. Yes, by that time we had been on the road for almost a day, I just wanted to sleep. They gave me a room that was impossible to live in because of the stench and dampness. The hotel guide did not react at all. Figure it out for yourself, there is no revenge. The hotel guide from Pegas Touristik is a different story. Her name is Marina Nikerina. I don't know who hired her, but this is not the kind of person who can be the face of a large company, especially abroad. Knowing full well that we arrived at the hotel at six o'clock in the morning, she made an appointment for the next day at 9.30. (excellent customer orientation). Then there was a show to squeeze money out of tourists. We immediately rejected all the tours she offered, as we have seen exactly all the tourist routes in Turkey and have been traveling there, including for business for more than 20 years. This naturally caused dissatisfaction on her part. But at what level. I have never seen such negativity from hotel guides. After that, she switched to a young couple of newlyweds, for whom this trip was a wedding adventure. Marina simply pulled money out of them, it got to the point that she demanded that relatives transfer money to the newlyweds for excursions, so that they would have something to tell on arrival. After that, right at the reception, I had a fight with my wife, and then with a couple of girls who came on vacation. She did not respond to the comments to behave correctly. Later, when she saw us, she just made a face that was really uncomfortable. It did not help to solve any problems with the hotel. We decided everything ourselves. It's the same with departure - we found out the date and time of the pick-up from the hotel ourselves. The hotel was called Armas Pemar, in Manavgat. Why she hasn't been kicked out of this hotel yet, seeing how she interacts with tourists, is also a mystery. In general, these are my impressions of Pegas Touristik and the representatives of this company. As a result of the trip, we lost more than a day when booking due to flight delays and incompetent tour organization. And the most annoying thing is that this trip was a birthday present for my wife.

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Юлия Вишневская

Level 12 Local Expert

We came to rest in August, met with a representative of the company, he told us about the excursions very interestingly and for a long time, we took time out, he hurried us with an answer, gave us 15 minutes to think, we checked and realized that the margin on his offer is 2-3 times more expensive than if we contact another company. When they refused, he was very unhappy, and the second couple, who was there and also refused, said:That's why I've been telling you everything for an hour. My name is Melik.

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Александр

Level 7 Local Expert

We had a vacation in Turkey from 05/11/2025 to 05/21/2025. We bought a yacht tour on 05/14/2025 from 15.00 to 21.00, but everything turned out to be terrible and disgusting! According to Aslan's travel agent, we were supposed to sail into three bays and see the sunset, the alcohol was endless. but in fact, everything is terrible!!! Alcohol is free! One bottle of champagne for 9 people! We went not into three, but into two bays, and we never saw the sunset!!! And the time of the swim is from 16.00 to 19.45. Scammers!!!

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Светлана Ш.

Level 4 Local Expert

09/14/26 I came from a vacation that was ruined by the hotel guide Tatiana Shilina. Rude, she doesn't help her tourists at all! ANNABELLA PARK Hotel, ANNABELLA DIAMOND the staff is excellent!

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Екатерина Петровна

Level 5 Local Expert

The guides, Albina and Jeanne, are very unfriendly at the Dobedan Hotel (Belek). They can only answer questions about excursions, questions about airport transfers are sent to the reception, and they allegedly don't know how to get to the city on their own. We took an excursion to Kash and Demre. The guides deceived us about the travel time by almost 2 times! It was said that the road would take about 3 hours in one direction. As a result, we spent more than 9 hours on the bus, returned to the hotel only at 21:00. The tour guide was Turkish, with a very limited vocabulary, and it was impossible to listen to meager stories about the weather forecast and the names of local villages that passed through.

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Елена Колпакова

Level 10 Local Expert

Disgusting. A trip to sightseeing Alanya was purchased. As a result, we were not taken to the fortress by funicular (although it was promised). We were not taken to the banana plantations. We were dropped off on the beach for two hours, in the sun. And they paid a lot, 5,000 rubles each. Pegasus is not the same anymore. Or the bosses don't know what the agents are doing behind their backs.???

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Евгения

Level 9 Local Expert

May 5, 2022 I had a rest at the Rosa Resort oteli hotel, from the Pegas tour agency, I liked everything,the guide's service is Serdar,professional,pleasant to communicate with,friendly,friendly, recommended a comfortable hammam,sauna,peeling,massage-in the new SPA salon,I am grateful for the excellent service on excursions organized by the Pegas company,I am satisfied with the service,thank you.

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Алёна Костенко

Level 12 Local Expert

The guide, Ibrahim from Pegas, ruined the experience on the first day. Due to the fact that we did not plan to buy excursions, she got angry and threatened that she would take it out on us when, for example, our names would not be in the transfer folder when we went home and was rude that she would know what kind of guests they had. Rough. I'm glad I finally left.

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Седова Татьяна

Level 7 Local Expert

We bought a VIP yacht tour for $ 100 per person. There were 4 of us. They promised a 4-hour ride, a great dinner, drinks, etc., etc. As a result, 20 minutes. a boat trip along the coast back and forth, a dirty boat with a terrible toilet, the number of people is more than the stated 12 people. so that even everyone could not fit at the table. Pasta with nuggets for dinner and complete disregard of the staff. Something like this:(((((

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Валентина С.

Level 6 Local Expert

We had a rest in Kemer. The village of Goynuk. The ticket was ordered independently. The meeting with the guide went well. I didn't press about the excursions, the transfer arrived on time. The prices are too high for excursions, so they were abandoned. As it is, everything is fine

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Мария Козлова

Level 4 Local Expert

we will never interact with this tour operator again. Firstly, when selling excursions, you don't care about environmental friendliness, the main thing is to get involved. So we went to a water park with beautiful beaches where you can swim with fish for 20k. And no one warned that one beach would not be available, that there was a queue on the slides for 1.5 hours, that swimming with fish was an additional payment. Do not finish ≠ environmental friendliness when selling. Secondly, what caused this review and the point in our relationship with this company is that we were forgotten at the hotel at 4 a.m., when we were supposed to be taken to the airport. This is generally both a laugh and a sin. We went down to the scheduled time, and Pegasus picked up the other tourists without checking any documents, thereby leaving us without a transfer. Thanks to the other company that called Pegasus and solved their problems, as well as for taking us to the airport. All in all, a honeymoon with Pegasus was an extremely bad choice.😅

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Alexandr T.

Level 5 Local Expert

The disgusting operator who sold us a tour to the wrong hotel. There is one hotel in the voucher, in fact another. Our claim was answered that the hotel had changed its name and it was indicated in small letters in the address. The hole we were put in does not correspond to 4 stars in any way. A smelly room with dirty laundry. On the left and on the right, music is blaring until one o'clock in the morning, and so loudly that you need to shout in the room to be heard. We left the hotel and asked to contact us, but no one contacted us, because Pegasus has a very simple scheme: pay and fly, and then we don't care about you. Your discontents are your problems.

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Gor

Level 21 Local Expert

The Port nature Hotel guide Tatiana is a disgusting employee. She talks to you like a redneck, you owe her something. The rules of etiquette are not about her. We applied only 2 times, upon arrival. Give me the passports and vouchers. And your transfer, then what do you need from me. The day of departure "all information is in the folder at the reception", but it is not there, your problems. I hope Tatiana will read this review and maybe stop transferring politics to her tourists!!!

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виктор м.

Level 3 Local Expert

Had the pleasure of being on the tour: The ancient city of Feselis and the funicular ascent to the mountain (no luck with that - a cloud covered the entire peak completely), accompanied by a guide Nariman (9921). We would like to thank Pegas touristic for a well-erudite, with a good sense of humor, patriotic and delicate guide, as well as a cool driver. This is the second time we use the services of Pegas touristic and we are not disappointed. Thank you very much. The Mironov family. Akka Alinda Hotel. 18.10.2021.

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Елена Подвигалкина

Level 2 Local Expert

The stay was good, the service and service at the hotel is wonderful. Before departure, the whole impression of Pegasus as the host was spoiled by the guide Marina Nikerina. She hosted guests at the nirvana cosmopolitan hotel. We did not come to the meeting, because we have two children, a 5-month-old baby who sleeps for the first time at 10 a.m. and the eldest child, and we were not interested in any excursions. We came to relax at the hotel. On the day of departure, our flight number and departure time were changed when we turned to Marina for help, what should we focus on the time or flight number (it was important for us, because we paid extra specifically for the evening flight and spending an extra 6 hours with children at the airport is not an option). So, when we turned to the guide, we came across such rudeness and rudeness on her part, I haven't seen such a thing even in Russia for a long time. Except in the village store or at the bazaar. She insisted that we did not come to the meeting, and refused to tell us anything about the flight, and she was rude to her husband, to me, refused to give the contacts of the management, go to another guide to whom we can turn. To our question: what should we do now? Standing in front of her with children, with a temperature of 38.5 and shocked at this inadequacy. The answer was: I do not know! I should have come to the meeting. Then Grandma came up to meet her and she just left with her. That is, our guide just took not only that she yelled, was rude, was rude, but also just dumped the tourists and left. A Pegasus employee in Russia was in touch with us well, from whom we bought the tour and she helped us with the departure. As a conclusion, this was the last time I bought a tour to Turkey from Pegasus!!! I understand that the company is huge and it is difficult to track all the personnel, but such inadequacy on the receiving side is just the bottom. Taking into account the fact that we paid almost 300 thousand rubles for the ticket, and here is such a service.

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Мария Меч

Level 4 Local Expert

An excursion to the Tyza Canyon is hell!!! Especially in August. 2 hours on jeeps in the wildest heat. Water is paid. There is no guide. No one tells you anything. Accompanied by a Turk who does not speak a word of Russian. They just bring it and say or go there, take a photo. The places are very beautiful, but this tour is for May or October. And so the heat stroke is guaranteed to you.

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Арсений Е

Level 6 Local Expert

I want to write about the tour. Taza Canyon. We went today. First of all, Svetlana is a wonderful guide. She is very friendly, positive and pleasant to communicate with. The tour itself is for trained people who are in love with nature and mountains. A special impression of the village where the stone Pillars. Stonehenge is resting. It's more beautiful here. For people with fantasy, associations are off the scale

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Светлана Тихонова

Level 2 Local Expert

Anna Plesovskikh, a polite guide, I wrote that I would not come to the meeting, she replied in a rather harsh form, "So you know everything yourself, I disclaim responsibility," and blocked me. My mood is ruined, I will never contact this company again.

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Елена Машковцева

Level 3 Local Expert

We have been vacationing since October 8, 2024 at Viking Nona hotel Kemer with families. Many thanks to our hotel guide Malik for his kindness, responsiveness and understanding. Thanks for the work! Mashkovtseva Elena.Vladimir.Makar

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Алена Анджарини

Level 9 Local Expert

The company does not fulfill its obligations and exposes its clients for money. Does not provide a contract for the provision of services . Through the hotel Guide, we paid for a swimming trip with dolphins for a child for $ 500, and as a result, we were taken to the trash and put the child in a group where the official price is 100. When she demanded to return the money, they staged a bazaar. Guide Ramil. Dear tourists, avoid the guides.

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Наталья Виноградова

Level 10 Local Expert

Disgusting company. The bus driver, who takes tourists to hotels, does not know where each of the hotels is located, braked every 100 meters and asked for directions, driving past the same place 3 times. As a result, the distance of 1.5 hours was covered in 3 hours!!! Flights were transferred back and forth 3-4 times. The return flight was postponed from 6.00 pm to 6.00 am, but it was not landed on time. The plane that was supposed to leave landed only 10 minutes ago. I'm not friends with Pegasus anymore👎

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Татьяна Базанова

Level 6 Local Expert

I was vacationing in Turkey, LAND OF PARADISE hotel from July 17 to July 26. Great guide Victoria. A competent specialist, a very good person. She helped me with everything that interested me. I picked up good and interesting excursions. I would like to express my great gratitude to Victoria and say Thank you very much.

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Алексей Г.

Level 7 Local Expert

In general, the company may not be bad, but individual guides, in particular Elvira (Kemer) she can't cope with her duties, she stupidly wants to get rid of her tourists as soon as possible without doing her job. Of the three excursions on two, SHE had one negative with her, such people should not work with people

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Елисеева Нина

Level 6 Local Expert

An excellent operator But as they say, there will always be people who will add a fly in the ointment to your anti-advertising We are currently relaxing in a beautiful hotel in Swandor. We had a meeting with the guide Ismail the day after arrival We were surprised at the meeting that many people began to leave the meeting after the operator's guide began to very aggressively advertise gold, tea, coffee and others during the meeting, we came to understand how we would build our communication with representatives of pegasus at the hotel to buy a trip, but we witnessed such a situation during meetings and didn't quite understand what was going on. The guide advised us to visit a jewelry store Olympia, the next day we went to the store, not knowing that when buying in a store can sell the product without external labels, not indicating even the price, when it came to guide the hotel by the name of Lyra, explained the situation that we have any doubt about the fact that we bought the product for 920 dollars don't understand why is not specified in the amount of Jakob the certificate does not state the number and kind of gold that Guide Lira became very actively to protect the store, we read the reviews of tourists, what is happening there overvaluation that is not specified in the certificate price of the product, alloy ounces, cut pendant, we asked, why do you advertise the store and offers of the store, which is fraud, it is not without reason, does not specify the price on the product you request on the guide named Lyra was very negative to talk and send us, supposedly she is busy with something very important, he said, that the certificate which we were given when purchasing nedeistvitelen, some sort of murky story, and it lasts for many years therefore, administration or management of Pegas in Antalya verify your guides on the subject, why send such negative reviews at this store, perhaps there is someone that personal interest, my request to return the excess money taken for the product

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Андрей Л.

Level 10 Local Expert

The guides are as uninspiring as possible. Amorphous. They only talk about excursions to get money out. By the way, their excursions are 2 times more expensive than those of local travel agencies. Horror. They were picked up by transfer to the airport. The girl who accompanied pegasus is as unfriendly as possible.

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Люция С.

Level 3 Local Expert

We went on vacation from the tour operator to Saldo Sagalasas, the guide Aitbai Satbaldiyev advertised this tour as the Turkish Caribbean)) where you can swim in the lake and take beautiful photos against the background of white sand and lavender fields! As a result, it turned out that lavender had not been blooming there for a long time, and the air temperature was about 8-10 degrees and a strong icy wind, so it was not even possible to approach the lake, not to mention that during the tour to the mountains we could not even get off the bus because of the terrible cold!!! DIVORCE AND DECEPTION!!!!! They just stole our money and took a whole day off!!!

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Тати

Level 5 Local Expert

Everything could be fine if the guides stopped taking people to the Hammam, where there is complete unsanitary conditions. Never buy these hammams from them. We are resting at the Paloma forester hotel, from where we left for the Babel hammam. Dirt, a broken Jacuzzi, deception and unsanitary conditions.

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Дмитрий Д.

Level 3 Local Expert

Pegasus is a disgusting operator , they paid extra for a ticket so that there was an evening flight , as a result , they replaced the flight ten hours earlier and to another airport , the car remained in Sheremetyevo, sent to Domodedovo , the operator sucks think a hundred times before buying a tour from him

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Сергей

Level 3 Local Expert

Good staff, great food, sea, really liked the rooms, beautiful, thanks to the staff

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Анна Гусар

Level 7 Local Expert

There have already been problems with Pegasus for a very long time and again trips with them are overshadowed! They do not work for reputation, but only for the benefit of their wallet! We flew a huge company on tours in Turkey, we sold everyone a Turk more expensive for an evening flight and certain airports, that is, we actually paid a higher price for these conditions! Everyone had different dates and flight numbers, they took everything changed in the morning and scattered it upon arrival at those airports that they had not previously agreed to. When contacting them, they just send us, we have the right to charter wherever we want and when we want to change. The entire company of 38 people changed flights and airlines to cheaper ones and flights to Domodedovo are terrible! I will keep a promise to myself that I will definitely not go with these scammers anymore! People take care of your nerves, you shouldn't spoil your vacation with such a shit company!

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Наталья Ми.

Level 13 Local Expert

I managed to get tickets for a charter flight organized by Pegas Touristik (*Pegast"). As a result, what is the postponement of the flight five times? Do they have the right to reschedule the flight, but there may be some boundaries or is the company in principle unable to plan the workload of flights? As a result, the flight was postponed from 12:30 to the evening (several times) and suddenly the day before departure to 8:00 in the morning. I specifically took tickets separately so that the flight would not change, but this does not mean anything to the Pegasus Touristic company. They didn't give a damn about your plans. The day before departure, the transfer is again twice as long for the flight. Seriously? I checked for a long time with the company that sold their tickets by flight time, but alas - they confirmed to me - the flight time has increased. Comrades, I bought a ticket from you under certain conditions. What is the time increase? Can you add another transplant? It turns out that the purchase of a charter turned into the purchase of a "pig in a poke". And also - ordering an individual transfer - you pay almost $ 50 and wait until the office deigns to send you the time when you will be picked up. Yes, they don't send SMS and they don't know how to use e-mail. They will send it to the reception.. It's like I'm ordering a bus. If it is inconvenient, you can try to coordinate... Should I try to coordinate it? That is, I pay for a separate transfer and they will indicate the time of departure - it is better to order it myself or from another company that respects and values customers. It is not surprising that such companies start having financial problems. It seems to the owners that they should reconsider their personnel policy or after some time they will have to reconsider their financial policy.

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Токарева Людмила

Level 3 Local Expert

My husband and I have been to the Venice Hotel 8 times and the first time, where Kristina, a representative of Pegasus, surprised us with her unfriendly attitude. When asked to mention our stay, I received a sharp refusal, referring to my employment with guests, but contacts for the necessary communication were not offered in the future.

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наталья г.

Level 3 Local Expert

A great stay at the victory be mine hotel, thanks to Julia's great hotel guide, an excellent specialist, responsive, patient. In a word, well done

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Eвгений В.

Level 7 Local Expert

I was vacationing at Linda resort, on 07/14/2026, the guide at the meeting refused to tell me anything while none of the tourists were there, I switched to YOU. Find good guides!!!! After all, we are tourists, we don't owe you anything!!! Why such an attitude??? Pegasus in emergency Izmir Paz Tour guide is a very bad guide!!!

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Level 14 Local Expert

The hotel guide was trying to spoil the mood. It would be better if there was no guide than this.

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лера

Level 5 Local Expert

The representative of pegasus tourist at the hotels of the Golden Beach Resort Antalya simply cannot work with people.Rude.I had a rest on August 6, 2021 to August 16, 2021.The individual transfer was provided with a delay.

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Anton Brazevich

Level 5 Local Expert

Terribly

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Константин Тоторо

Level 15 Local Expert

Excellent tourist experience, I recommend it

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татьяна г.

Level 2 Local Expert

Disgusting travel agency, travel agents do not know anything, individual guides are a separate topic. We had Victoria in Side, at the Lake river Hotel. Rude, I do not know where she comes from, but her place is not in the service, but behind the counters in the butcher shop. Communication is as boorish as possible, sarcasm and strange jokes. In general, this is a tin. I don't advise anyone, it's better to choose any other company, even the most run-down one, but not this one

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Pegas Touristik

56 reviews