Onex

4.2

123 ratings

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Level 4 Local Expert

The courier called me, but I didn’t pick up the phone in time. When I called back, he offered me the option to either wait until Monday or go to the office myself (it was Saturday). I decided to walk to the office after checking the location online. I was really shocked to see the 1.1 rating. However, when I arrived, I was greeted by a friendly young lady; there was no line. I only had to wait a couple of minutes for my package. The atmosphere in the office was very pleasant. They handed me the package in a bag and even included a complimentary bottle of cool water (it was very hot today!). Overall, I had a great experience!

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Диана Рычкова

Level 5 Local Expert

Since December 20 they have not been able to deliver the package, and it is unknown when it will be delivered. This is the first and last time I use this service. Camex is the best in this field.

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Тимур

Level 5 Local Expert

My parcel stuck in Germany, and Nuki really helped me to solve the issue. Great work of the office!

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Филипп Б.

Level 6 Local Expert

Very good service in georgia! Thanks to all of the stuff, helped me so many times!

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aeroiia

Level 13 Local Expert

terrible and stupid company! the parcel is stored for only 5 days, they do not send notifications, the parcel is sent back without the possibility of receiving it even if it is in the warehouse

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Artur Shaydulin

Level 5 Local Expert

They won't give me my package, customer support is ignoring me, and the "buy for me" service works terribly. Otherwise everything is fine, the support at the office counter is pleasant

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Антон Петелин

Level 3 Local Expert

The worst service I have ever seen, they are just ignore my massages more than a month Because of them parcels hold by government, rs told me, that I need to get a form from them, but no answer

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tamar ochkhikidze

Level 2 Local Expert

Good service, polite and helpful front desk support specialists

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Мартин М.

Level 5 Local Expert

It's not the first time I've used Onex. I ordered parcels from Poizon and Amazon — in general, everything arrived on time and without damage. In the office at Kazbegi they always give out quickly, the staff are polite, they answer the questions of registration and delivery on the case. There were minor delays, but nothing critical. Personally, I have a positive experience, I will continue to use it.

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Darya Grinko

Level 2 Local Expert

I don't know if I'm so lucky, but I've already used the services of this company several times, and there have been no problems. I have received packages from both iHerb and Amazon, and today I received a package from TEMU. It all came very quickly. I picked up parcels both at the counter and through the smart wall. The administrators were always polite, the office was quiet, clean and tidy.

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Ruslan Savolainen

Level 4 Local Expert

My order was placed in early July. In mid-July, the parcel arrived at the place where the company was supposed to pick it up. Then silence. Facebook first responded, then stopped responding to the messages. After I posted on Instagram, it turned out that there was a "data error" that I wasn't notified about until I contacted them myself. As a result, they asked me to send an invoice that I had already uploaded, and I sent it again. I ask, "Is everything okay with him?" they read it and are silent again. Facebook still doesn't respond. Even if there was an error, this does not explain the disregard on the part of support and the lack of status on the submission. Bottom line: it's been 2 months, and I haven't received the package. Communication is zero, the process is non—systemic. I do not recommend the company and ask you to provide a clear plan: when and how the delivery will be completed.

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Limonchic

Level 5 Local Expert

Nikonor's office.....There is no delivery of goods from China, from the word at all! You can forget about the planned dates and only hope for a miracle! May this transport company bypass your goods!! Patience to all.

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Street [D]

Level 5 Local Expert

Very poor quality service. I don't work on the online chat site, the call center won't get through, and emails have been answered for weeks. My package was not issued by the locker. I couldn't get it for 3 weeks. Various employees responded with memorized phrases: "We are doing our best. We'll call you back." And no one did anything and, of course, did not call back. Maximum indifference to your customers

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Наталия Гаврилова-Амасийская

Level 3 Local Expert

I can't get a package for the second week, it's not possible to get through, and if I'm lucky, they give me breakfast. We somehow got through this morning, it turns out that the parcel is still being sorted, at best it will be handed over to the courier at the end of the week. Although the status is listed as "transferred to courier". Disgusting.

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selena valyavkina

Level 3 Local Expert

Onex has lost my parcels several times. Once it took me 3.5 months to receive a parcel that was lying somewhere in a warehouse, neither calls, letters, nor personal presence helped to get the parcel. It was only after I posted a comment on Google that she was instantly found. This time, I'm waiting for a package from November 2025. On January 10, I wrote a letter to Onex. They replied on January 16th and promised to check and unsubscribe. A month has passed. It is typical for onex that no one in the company is personally responsible for promising to deal with the problem. They tell you, we'll find out, and they don't write or call you anymore. Next, you need to hammer them for weeks and each time it will be a new employee who promises to figure it out, but the result will be zero. Now, instead of calls and emails, I'll just leave comments in maps- it seems to be more effective

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Evgenii Glushkovi

Level 3 Local Expert

The personal account is not working again. Another hour of wasted time and nerves. It is very difficult to provoke employees to help a client. It looks like all the IT people have left the company. But they found an employee who scored a rating on Google maps.

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Liza K.

Level 3 Local Expert

I was extremely dissatisfied! I was waiting for a package from Temu (TM6645543457GE), he informs me that the package is being delivered, while Onex is silent and does not contact me. I was able to get through a few dozen times. Yesterday, a nice girl consulted (the only plus) and informed me that the courier could not deliver due to the inability to contact me (an important point is that no one tried to contact me either by phone or at the address - no one came, I'm at home 24/7) and clarified that they would bring me again, requesting an additional number phone number for communication. Today, a message is reflected that the parcel has been delivered, but absolutely no gestures were made by the courier (no calls to both numbers, no arrival at home), he simply did not arrive, and the company again stated that the courier could not contact me. At the same time, I cannot pick up the parcel myself and intercept the courier according to the company's rules. Not only did they not do their job, they also deprived me of at least some opportunity to help them with delivery. Extremely dissatisfied! I am surprised that I spent time and nerves on an important package for me, but the company did not bother to do its job and it turns out dozens of bad reviews on a regular basis, without the desire to do anything.

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Юля Б.

Level 4 Local Expert

I really like this place — it's always clean, they treat me positively if I come with a dog, they communicate politely, there is a cooler with water. Or you can just come pick up the parcel without talking to anyone, the machines are beautifully made!

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Илья М.

Level 4 Local Expert

Good delivery service. It can take a long time (a week) for parcels to be stored in overseas warehouses until they are shipped. But in general, there were no problems, the parcels arrive in perfect condition, without damage. It is also convenient that you can pick up from the office on weekends.

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Z M

Level 2 Local Expert

The worst transportation company in the world!!! Never, ever contact them! This is such an irresponsible company that can annoy you for a month and not really do anything to solve the problems they create themselves! I've been waiting for my parcels for 2 months now, I'd swear at everyone who works there, but I'll restrain myself. No one cares about you or the problems that Onex has created for you, they should be closed as soon as possible! Dozens of people are already ready to file a complaint with the police for deception and fraudulent actions on the part of Sharashkin's office. Expect to be closed soon.

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Евгений М

Level 6 Local Expert

It delivers well until some problem happens. If you have difficulties with delivery, come directly to the pick-up point, do not rely on the phone and mail.

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Nata

Level 4 Local Expert

disgusting! for almost a month, my parcel with iherb has been at the customs office, the delivery dates are not displayed in the cabinet / on the website. Ignoring emails.

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Alina Murzakova

Level 7 Local Expert

Thanks to the staff for their responsiveness and help! It's a great place, it was much easier and faster than with other services!

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Анна Галицкая

Level 4 Local Expert

They always give out quickly on the spot, the place to wait is pleasant, clean. The managers are friendly. However, how many times I ordered home delivery, they always wrote that there was an unsuccessful attempt to deliver and that now I need to pick up from the pick-up point. At least the attempt of unsuccessful delivery of the parcel passed me by - no one called or wrote.

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Евгений Г.

Level 8 Local Expert

Everything is fine until some kind of problem happens. Two of my orders were lost: one at the Onex warehouse abroad, the other in Georgia, after transferring it to the courier service for delivery. There have been no updates for both orders for more than two weeks. They do not want to reimburse the cost of the lost goods, constantly talking about an "internal failure", apparently meaning that they will still deliver orders. At first they talked about the week, now they don't give any deadlines at all. Support simply closes Live Chat requests without response. There is no response to the mail. I can't get through to the office.

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Mary Chagy

Level 2 Local Expert

Disgusting service. I received a notification that the courier couldn't get in touch with me. You 're lying . No one called or showed up. I haven't been able to get through to your fucking company for 8 days, and no one is answering their emails or phone calls. A nasty attitude. To say that he is angry means there is nothing to say. If you can't work properly, you don't have to take on the delivery of orders.

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Naila Vakilova

Level 2 Local Expert

I advise no one to take an order from them! We ordered the product for 150 rubles, they were too lazy to deceive that the courier was there but did not get through! We even paid the courier. As a result, they stopped responding to our messages. Dentgi, of course, did not return the accessory either!

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Антон

Level 3 Local Expert

Disgusting service, the worst I've ever seen. I paid for the delivery, and for the goods, and for the customs declaration, with which they "help", but they violated the deadlines and it all turned out to be in vain - I lost money. They don't want to return it. They promised to return it for customs declaration (because they actually did not have time to provide this service), but here, too, "tomorrow will return" turned into "never".

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Level 6 Local Expert

Disgusting service. We lost our parcel and are being fed breakfast when we call support. The standard response to each call is that "they are very sorry about the current situation" and kindly ask me to leave a phone number where they will contact me within 3 days and help, followed by ignoring and so on in a circle. The only option to return the parcel or its equivalent value is to go to court.

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Алиса Т

Level 13 Local Expert

We didn't answer the phone, but we answered on onex's Instagram.ge The parcel arrived on time with a courier by car, called in 2 minutes, speaks English

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Vladislav S.

Level 2 Local Expert

I used onex for six months, I had more than 100 parcels through them, but it all started in December 2023, when they lost my first and not the last parcel worth $ 80. They took it in a warehouse in Germany, weighed it, but did not deliver it, of course, the delivery was also paid for. In January 2024, they lost another parcel, and the one they bought themselves through the "Buy instead of me" service, the funny thing is that they didn't even buy it, i.e. they didn't upload it to my personal account. They promised to return the money for 3 months, they talked every day: "Tomorrow." As a result, they never returned it and now they ignore it)) PS: I couldn't get to the office, apparently

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Busico

Level 2 Local Expert

We lost one suitcase with money, things and accessories, Gabala 's daughter, Dior,Zara ,mango, etc., plus 100€ lost down the drain !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don't choose ONEX!!!!!!!!!!!! The Bible.The globe!!!!! 🤬🤬🤬

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Тома Б.

Level 5 Local Expert

Disgusting service. I receive an SMS that the parcel will be delivered within 1-2 business days. I went away on business with a calm heart. Call from the courier: I will be with you in 10 minutes. I'm saying that I'm not at home, I can't get there in time, can I bring it in 3 hours? No, you can't. A day later, the status changes that I couldn't reach you. No one called me. Of the 6 orders, only 1 was delivered by pure chance that I was at home. *****, not shipping. Oh, and calls to the call center don't do anything. They can't postpone the parcel to come pick it up.

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Алина А.

Level 5 Local Expert

Disgusting service! It's just hell! Never mess around! They lost the parcel, give the wrong address, do not respond to messages for a long time, then eventually find the parcel and say that it will be delivered to the office in a few days and as soon as it arrives, they will call. As a result, of course, no one called or wrote to me, although I waited and thought, well, I won't get them, they will get in touch themselves. Noooooo. Nothing like that. I write and it turns out that the parcel already arrived at the warehouse yesterday, but no one notified me about it because they just don't care. Absolutely irresponsible people work there. The impressions are terrible

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Сергей Лашко

Level 4 Local Expert

I think that a courier who calls and tells me to go downstairs and meet him when he hasn't even arrived at my house is a disgusting service. And a courier who threatens me with a fight when I express my dissatisfaction is a complete mess, guys.

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Kate

Level 6 Local Expert

I have no words, just mats. For two months they kept me busy with the package, but in the end they sent it to an unknown destination, and now I do not know where it is. The worst shipping company.

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Vladgtr

Level 2 Local Expert

Disgusting technical support. On 10/31/2023, we received my parcel in Germany and sent it to Georgia on 11/19/2023. As soon as I saw the parcel in the LC, I immediately indicated the cost and attached an invoice so as not to slow down the process. The stated approximate delivery time for parcels from Germany is 5-10 business days. By the end of the month, the parcel does not change its status "on the way" in any way and no one calls me, writes, or receives notifications. 11/30/2023 I start writing to TP by email about this, to which I receive a reply that the parcel is "the parcel is stuck at customs, we need an invoice", to which I answer them that there is only 1 parcel and the invoice is attached and just in case I send it again by mail, then silence. 6.12.2023 I am writing to the email again, there was no response. 11.12.2023 I am writing again by email, silence. 12.12.2023 another message to the email response "we are waiting for customs". I get tired of all this and start calling them. On 12/24/2023 they did not pick up the phone and did not call back. 12/28/2023 they picked up the phone, said they were going to check something at the warehouse, I hung on the line for almost 30 minutes, after which the call was simply reset and no one called me back and wrote nothing anywhere 2.01.2024 there were 4 attempts to call, none of which was successful 5.01.2024 I got through, they left again to check something, they said they would call back, then silence 10.01.2024 I got through, heard something about the transfer of the case to the manager and possibly a refund, then, as usual, silence. 13.01.2024 4 attempts to call 0 answers 0 calls, maybe a day off, but the application says that they work until 6 15.01.2024 3 attempts to call back, they call back, they say they will look, I already list everything that I described above and say that it is already beginning to bother me and in total I spent more money on calls to their TP than on payment for their services. The employee promises to call back during the day and even gives his number for communication, as it turned out not to be correct. Without waiting for this, I call in a couple of hours, explain the situation again and get the manager's number 16.01.2024 I write to the manager (as it turned out from his words to the head of the department) in whatsapp, everything is the same for some time, I add my ID to the message. To which I receive a response asking for a tracking number and an invoice. This is the only package for me at that time that is generally present in Onex, which I once again say is that there is one package and it has all the information in their system. In response, I hear that they will write to me 01/17/2024 is someone still waiting to be texted or called? It's not worth it, there won't be such a thing in this TP. In response to my message, I receive another "we are looking for customs" and again a request to send an invoice and some other video to understand what things are there and a request to wait 1-2 and not worry. To which I express my great disappointment and indignation, I ask you to return the money to me and the conflict is over. After another "we will find everything, don't worry", please give me a contact of a more senior position in the company. I get a wriggle in response in the spirit that this is already a senior manager and who else do I want to talk to, after which I repeat my request and hint at public indignation on the Internet. In response, what everyone is doing, everyone is looking for and after a couple of hours my parcel is found. Can I pick it up? 18.01.2024 "We will deliver the parcel at the checkout in 2 working days, write the address" this is my 3rd parcel and they have the address, but I write the address again, specify the working days and I receive the date 22.01.2024 01/22/2024 Monday evening, do you think I'm happy with the package?) "We are waiting for you from the airport today." I don't know where the Georgian customs is located, but I don't think it's at the airport, but come on 24.01.2024 I am sitting contentedly enjoying shopping. Perhaps that's what someone else might have thought after reading the text above? Then I have a question for these people, why do you think you are reading this article now, 2 days after the previous one and in general this whole huge review? As a result: if you find yourself in such a situation, it's probably easier to go straight to the office and just stand there until you get your money back, unfortunately I haven't found time for this yet. And there is also a request to the resource administration to give the opportunity to put ratings below 1, I would love to put it here. Well, the claim to onex, your TP can't even be called a circus, because I would have already received something through the circus.

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Анастасия Миранкова

Level 12 Local Expert

I always quickly pick up the box at the pick-up point, another free package and a candy always)

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Валерий Д.

Level 3 Local Expert

There used to be a pleasant and good service. As a result, the parcels are lost, the application is dumb, the support is silent and nothing works as needed...

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Алексей К.

Level 3 Local Expert

I got high, they helped me, they told me everything, and it's subjectively pure on 83%

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Blue.Berry

Level 7 Local Expert

It is convenient to receive parcels, a polite girl at the reception

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Илья Ш.

Level 2 Local Expert

Only a positive experience with this company for 26 parcels from China, the USA and Germany.

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Рубен Киракосян

Level 2 Local Expert

Everything was delivered on time . Thanks!

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Илона Саакова

Level 3 Local Expert

Good service 👍🏻

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giorgi tsakadze

Level 2 Local Expert

I called the number at 9 o'clock in the morning and first he answered me very warmly and then he treated my problem very attentively in about 10 minutes, and then I did not answer for 7 hours, and yet when I wrote to him he answered normally , Mariam.

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Марина Абрамова

Level 3 Local Expert

It's a waste of time, money and nerves. I never received the package....

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Arman Bdoyan

Level 2 Local Expert

The coolest carrier

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Nunu G.

Level 2 Local Expert

Very fast and quality delivery.....

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Анатол

Level 6 Local Expert

Terrible service

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Штукин М.

Level 3 Local Expert

The worst logistics company!

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Onex

50 reviews