Neo Bank

4.1

101 rating

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Level 2 Local Expert

Good afternoon! I would like to express my deep gratitude to Lyudmila Viktorovna Metechko, an employee of the bank, for her incredible responsiveness, high professionalism and efficiency. I found myself in a situation where I urgently needed a Belcard card for a trip to Russia, which is scheduled for tomorrow. It usually takes three business days to produce a personalized card, which didn't suit me at all. Lyudmila Viktorovna showed maximum attention to my problem and instantly found the perfect solution by offering to issue an anonymous Instant card. In addition to quickly resolving the main issue, Lyudmila Viktorovna provided me with an excellent and very useful consultation on the mobile application. She spoke in detail about all the key features.: how to profitably buy foreign currency at special rates, how to independently open online deposits and issue virtual cards. Thanks to her professionalism and speed, I'm going on a trip with a calm mind and a full understanding of how to manage my finances remotely. Lyudmila Viktorovna is a very polite, sensitive and competent specialist who sincerely cares about clients. I ask the bank's management to mention her excellent work!

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Анна Разенкова

Level 3 Local Expert

Hello! I would like to express my deep gratitude to Lyudmila Metechko, a specialist at your bank, and officially declare that her high professionalism, customer orientation and impeccable consulting skills deserve the highest appreciation from the management. Initially, I applied to the bank branch solely for one simple purpose — to buy currency at the cash desk. However, thanks to Lyudmila, I learned a lot of new things for myself. She told me in detail about the advantages of remote service and advised me on how to exchange currency directly in the bank's mobile application at more favorable rates without leaving home. In the process of communicating with Lyudmila, I also learned about different products of your bank. And on Lyudmila's recommendation, I purchased health insurance for myself and my husband. We use it and just can't get enough of it — the product turned out to be incredibly high-quality and fully met our expectations. She proved herself to be a universal expert, competently and easily explaining the advantages of your deposits and payment cards. The consultation was so convincing that I plan to visit the office again in my free time to issue a cashback card. Lyudmila's professionalism, sensitivity, and ability to accurately identify customer needs and exceed their expectations create tremendous trust in your brand. It is thanks to such staff that you want to come back to the bank again and again. I kindly ask the bank's management to take this review into account and financially reward Lyudmila for her outstanding work and impeccable service.

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Ludmila M.

Level 7 Local Expert

I contacted the staff of Neo Bank Asia in Brest . Olga Guk, an employee of the bank, dealt with my question. The girl is responsive, the question was worked out at the highest level: everything is prompt, detailed consultation. It was very pleasant to communicate during the preparation of all the documents. After completion, there are no questions left. I will definitely recommend Neo Bank Asia in Brest. I would like to express my gratitude to Yuri, Head of the Retail Business Department at Cherot.

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Юлия Наливайко

Level 2 Local Expert

This is the first time I've written a negative review. Complete lack of customer orientation: 6 minutes before lunch, I was refused service. The operator did not even try to help or find a solution, only formally referred to the lunch break. I am very disappointed with this attitude towards clients.

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Дмитрий

Level 11 Local Expert

It is one of the few banks with a certain list of services, not to say that it is always crowded, but still some financing services find their customers. It is located in the center.

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FishWei

Level 8 Local Expert

- Long processing of SWIFT (compared to other banks). - Not a convenient work schedule. - It is not clear why they raised up to 2% for transfers in foreign currency (the level of work remained at the same low quality). - There is 1 cash register. I decided to switch to another bank and did not regret it! I'd rather overpay for service and speed than tolerate such an inconvenient schedule and other inconveniences. The name was changed, but the service was terrible, and it remained.

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#redevilworks

Level 10 Local Expert

A bank under sanctions is exactly what is needed. And the maps "beyond the river" are working and the marketplaces are being tightened. But the internal kitchen of the department.... It's something. It seems that there are no queues, but you need to wait for the cashier/specialist to finish a personal or official conversation, and then yes - hello, how can I help?) Well, with parking, there are troubles, either for opening, or for a total. transport. It will be easier.

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БрестИнтерМаркет

Level 16 Local Expert

We have been cooperating for five years, maybe more. I really hope for the future. Fast, professional and in a good mood.

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Дмитрий Соболь

Level 16 Local Expert

In difficult times, this bank in Brest helped to accept payment from abroad. When everyone didn't want to give out currency. I'm giving the manager 10 points. For the service. 5 minutes before closing, I did my job at 100/500. Thank you.

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Кристина Смык

Level 6 Local Expert

Pleasant staff, fast service, enough specialists to avoid queues.

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Анжелика Голенкова.

Level 15 Local Expert

It 's small and cozy . the service is excellent, I receive transfers and everything is fast and clear. Many thanks to the guy who does this.. Sorry, I didn 't remember the last name. 👍

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Владимир Бегель

Level 18 Local Expert

as a bank, everything is fine, but there is a PROBLEM, the application stopped working completely, a message came that from the 31st to the evening of the 3rd, the system was updated. The time is 10:20 a.m. The application does not work from the word at all. What is the application for, if I can't see it, I still had to go to the bank

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Станислав Евгеньевич

Level 7 Local Expert

A great bank. A convenient application for individuals and legal entities. There are almost never queues. Location in the city center.

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Илья Г.

Level 6 Local Expert

I didn't find any advantages of being a bank customer for myself: 1) The application is raw. There are a lot of unnecessary movements and the main disadvantage for me is that there is no function of transferring money to another bank's card. Only through the website, which is extremely inconvenient. 2) Replenishment of the card. Weekend. There was a need to replenish the card. There is a BTA ATM in the Korona shopping center, through which you can make cash payments. I think, here, I'll put it down and everything will be on fire. However, the ATM does not have a cash replenishment function, as, for example, in Belinvest ATMs. Somehow, I went through the erip by replenishing the account, but the money did not come for the whole day. I feel that they will come only on a working day.... 3) The department's work schedule is such that you cannot get into it either after work or on a day off. There is no such problem in other banks ... 4) There are only 2 ATMs for the whole city.

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Марина

Level 5 Local Expert

The card was issued quickly, super

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Дима Миронов

Level 5 Local Expert

The exchange rate is always different from what is stated on Internet sites, there is often no currency at the cash desk and it's just a pity for the time spent on the way to it.

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mrahleev

Level 7 Local Expert

At the checkout, payment is made ONLY in cash. You can ONLY withdraw money from a Visa card at an ATM. The girl at the checkout does not hear anything, constantly asks again.

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Vitalia Z

Level 2 Local Expert

Responsive and respectful branch manager, quickly solved the problems

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Гуща Олег

Level 15 Local Expert

Pleasant exchange rates for purchases, friendly staff

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Василий неизвестно

Level 3 Local Expert