MTBank

4.7

104 ratings

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Level 11 Local Expert

Not a bad bank, good service (except for how they are forced to answer clients using online scripts, it annoys me until you get a specific answer to the question.. Well, it's a service system like that, not this particular bank). The receptionist is polite, says hello, and is ready to help. When I came in on a weekday evening, it was free, the service was fast, a good consultant 2. Everything was fine on the card, the application was also good, replenishment, online payment was convenient.

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Николай

Level 28 Local Expert

Everything is not bad, but the work of the cash registers ((( management needs to take measures to optimize the process of cash customer service. One of the two cash desks is constantly closed (they write for collection), while queues are gathering so that not everyone has the patience to wait for service and people just leave

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Безымянный

Level 9 Local Expert

The opening hours are not specified correctly here. Secondly, when making the cards, the operator made a mistake, which caused him to sit down and solve the problem of changing the data, and it's strange that you can't fix the data over the phone. A big plus is that when opening a salary card, they immediately issue a second one. In general, almost everything is not bad, but not without nuances.

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Electric 💡

Level 10 Local Expert

Excellent bank, super service, everything is fast, you don't have to wait in line for a long time. The girls are very polite.

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Alex Rihter

Level 8 Local Expert

Convenient in the bank. You go in right away, there is an ATM infokiosk. You can pay in cash or deposit to a bank card. True, the queue is constant, but tolerable

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Галина Полякова

Level 4 Local Expert

There are only 2 ticket offices. She works alone at lunchtime! Can't you move it in any way? The client stood at the cashier for almost an hour, her question was not solved, was it really impossible to redirect her at least 5 minutes later to a specialist? Why should the queue wait? Why didn't another ticket office open earlier from lunch?

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Василий Шестак

Level 9 Local Expert

Wonderful staff, my question was solved quickly enough. I have been using the services of this bank for a long time and so far there have been no complaints, and I think it will continue to be the same

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Ольга

Level 17 Local Expert

It's a very good bank, but you need to have time and patience. Our staff helps us resolve any issues. They explain all the nuances in great detail. They are always friendly and courteous to customers. I advise this bank to keep everything open and transparent. Thanks to the bank for solving my question.

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Дмитрий

Level 14 Local Expert

I do not recommend you to visit. The employee working with me is incompetent, the head of the department does not decide anything at the local level. The result of the appeal is lost time, nerves and funds.

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Наталья Короткая

Level 7 Local Expert

Integrity and quick response to customer requests. Thank you very much to the bank staff.

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Валерия Евтушенко

Level 15 Local Expert

I liked that there are no queues here. The operator issued me a plastic card very quickly. The exterior of the office is very neat and bright. There are chairs and an opportunity to recharge the phone for clients.

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Юлия Ф.

Level 3 Local Expert

Comprehensive service at the height, revenue delivery 24/7

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Александр Соболевский

Level 7 Local Expert

Many thanks to Alexandra Bondarenko, an employee of the bank, for the prompt and high-quality work on the registration of the basic account. Good luck and good mood.

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владимир СОЛОВей

Level 23 Local Expert

Convenient location. There are a lot of visitors in the evening. And there are only two jobs.. a long wait

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lia.shap

Level 4 Local Expert

I have been using the services of this bank for a very long time. I want to say thank you to the polite and helpful staff, and especially to Olga Vladimirovna Gurskaya, she is the best specialist, she will always advise, tell you everything in detail and show you.

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Игорь Макаренко

Level 4 Local Expert

I closed halva unilaterally without explaining the reasons ! And he offered refinancing , they do whatever they want .

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Роман Губанов

Level 25 Local Expert

I liked the Halva,the queue was small and quickly arranged..

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DimangA

Level 11 Local Expert

After moving to a new building, MTBank serves both individuals and legal entities in one place. Spacious and modern. It is convenient, since there is still an office in the city center. Fast and comfortable service! I recommend the bank.

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Олег Павленко

Level 27 Local Expert

Excellent department, friendly staff

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Александра Шевардова

Level 3 Local Expert

The ATM is 24/7, and the door is eventually closed, even tech support does not know how to get inside

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Евгений Л.

Level 20 Local Expert

The new branch is "Everything for the client" - there is no way to put money on the card on weekends and during non-working hours of the main hall!