MTBank

4.3

315 ratings

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Level 6 Local Expert

We came here to collect the deposit on Saturday. There was no one at the place of the registration officer (not the cashier). I went up to the second floor and they said it was lunch. He expressed indignation and went back down, thinking that he would have to wait a long time. However, just a minute later, a female employee came down and arranged everything quickly and professionally (sacrificing her lunch time). And so the score of 2 abruptly turned into 5. Thank you for your loyalty.

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Кристина Литошик

Level 3 Local Expert

Faced with unauthorized write-offs. The card was blocked. The money was subsequently returned, but the bank refuses to unlock the card and does not help to regain access to funds. They do not explain the specific reasons, they refer to formalities. The departments did not offer any solutions. I am very disappointed with this attitude.

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𝐸𝓁𝑒𝓃𝒶

Level 5 Local Expert

I like the app, everything is fine - this is probably the only advantage of the bank. The rest is the human factor. I tried to apply for a loan and an overdraft earlier, but despite the fact that I work officially (the card was issued at work), for some unknown reason they did not approve it for me. They invited me to an office near Nemiga, and after a couple of minutes, a girl with a rather self-confident and arrogant look refused. Who makes a decision in 10 minutes and how is surprising and not clear. I also applied online recently, so the refusal has already arrived in a record couple of seconds, apparently it is automatically configured to whom to submit a loan, to whom not, the parameters are naturally there. Then the next day, for some reason, they called from the bank, I didn't hear the call right away, only then I called back, and there was a robot. It's unclear why they called.

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Надежда Л.

Level 3 Local Expert

I was at the MTBANK branch, which is opposite the railway station. The bank's location is quite convenient. I was interested in the cards that are in the bank. Specialist Ivan explained everything in detail and in detail, helped to pick up the card and told us what bonuses it has. I liked the service, it was respectful, correct and understandable. I thank Ivan for the service.

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Gr G.

Level 3 Local Expert

When visiting the bank, I planned to deposit money through the cashier, but I was referred to a specialist. When I returned to the cashier after the specialist, another person was sitting behind the cashier's employee, and in front of me, the cashier's employee told the situation of my contacting this bank branch to the employee who was sitting in the back. I consider this attitude to be unprofessional in the field of banking, in particular in the presence of the serviced person.

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Алексадр

Level 5 Local Expert

The mobile application is not working correctly: it does not intercept an outgoing call from Mtbank for authorization. After three unsuccessful attempts to enter, access was completely blocked, despite the fact that I entered my passport number, and unlocking requires a face-to-face visit to a bank branch to obtain a code word. As a result, I was never able to use this service, and probably never again. Wasted time ;(

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Михаил Корняков

Level 2 Local Expert

I visited this bank for the purpose of currency exchange. Eva, a very well-mannered, charming girl, helped. She provided competent advice and answered all questions. I wish there were more such employees!

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Юлия Попович

Level 3 Local Expert

employee Ivan explained all the nuances and conditions of the card very competently, all questions were clearly answered, after servicing and receiving the card, there were no questions left. Thank you very much to Ivan Nikolaevich for such a reverent attitude towards clients.

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Виктор Давыденко

Level 15 Local Expert

I was there once, but the service was at a high level - the necessary amount for the operation, courteous service, short waiting time and isolation from other customers during the operation

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Алексанр Ш.

Level 5 Local Expert

I had an unpleasant experience when applying for a loan! Namely: I applied for a loan to the branch in the MOMO shopping center. The employee accepted my application for registration in the amount of 8,500 rubles for a period of 3 years. At the same time, he explained the interest rate to me and informed me that a decision would be made after some time, but the loan term could be extended to 5 years. After a while, I received a message about the approval of a loan in the amount of 9300 rubles. I came to the same branch to get a loan. Another specialist has already informed me that I am being given a loan in the amount of 9300, but 800 rubles is the bank's package for registration. This was the first time I heard about it, although the previous employee did not mention it to me. I agreed to such conditions, as there is no time to take out another loan. However, an unpleasant aftertaste remained, and it is unlikely that I will contact the bank again in the future. I don't think anyone wants to just add an extra 88 rubles to their loan.

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Test Bot

Level 23 Local Expert

Friday 09.11, working time, 16 hours 10 minutes, the day is not a holiday, and the front door is closed. At least they bothered to hang some kind of sign explaining what was going on, so that people would not stand and wait for it to be opened, otherwise they had to knock on the door and call a disgruntled employee outside and hear the phrase that they say they are not working today. Unfair treatment of customers not even from the doorstep, but also directly from the street.

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Anyhilator

Level 6 Local Expert

Fast service, electronic queue, convenient location, attentive staff.

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Anton H.

Level 4 Local Expert

I contacted the branch with a question that has now become a "big secret" for banks. Only the humane and kind attitude of Diana's specialist (I didn't remember her last name) helped solve the problem. I would like to express my gratitude to Diana for her kindness, responsiveness and attention to people and their problems!

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G D

Level 13 Local Expert

Nice little branch of MTBank. Unfortunately, in my opinion, there are not enough such but very necessary branches of a generally good bank in the city. Of course, there are additional costs, but look, you come to the bank, and there are queues. Potential clients who want to make a contribution, get a loan, or just consult.

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Виолетта Сидарович

Level 6 Local Expert

There are no questions about staff service, nice and polite girls. We made a bank card . I got a text message saying she's ready, and I came to pick her up today. They made a mistake , half of the last name is simply missing, in all the documents that were filled out (everything was checked , the last name is correctly indicated everywhere) .

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Анастасия Н

Level 3 Local Expert

The money disappears from the card, the payment has been made, the money has been withdrawn, and it does not arrive in the account. As a result, the operators apologize, pretend that the issues are being resolved, but there is no money. Sent to nowhere. Excellent work of the bank with other people's money. The app works just as abominably as the workers themselves. It's a pity that you can't rate the work minus five stars.

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Лера

Level 3 Local Expert

The girl was constantly distracted by personal correspondence and conversations during card processing, asked several times whether to deliver the plastic card to a bank branch or to her home, stopped before leaving and asked again, as a result, the physical card was not issued, she had to issue it herself in the application after 9 days of waiting

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Елена

Level 10 Local Expert

The bank is located in a convenient location, the flow of people is large, the service is fast

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Алина

Level 4 Local Expert

The waiting time in this department is very high. To pick up a card (already issued through the app), you can spend the whole day in line. One visitor is served for half an hour (card registration)., a queue of 30 people is waiting. Obviously, the design of the card and the issuance of the finished card are different processes in time, and their differentiation could significantly optimize the speed of work. And one employee will not be able to cope in such a queue with all his desire. If there is such a high workload in the department, you can inform visitors about this when choosing a department in advance.

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Aliaksandr Maksimchuk

Level 11 Local Expert

I didn't expect to see cockroaches on the window at the checkout

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Александр Л.

Level 9 Local Expert

The bank will help you get all the paid and unnecessary services, and will not offer anything adequate or free. And then, when asked why and for what purpose these paid services were offered, the game "it's not me, ask a specialist" begins

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Dob

Level 17 Local Expert

The staff is working very slowly. I had an incomprehensible memory when I presented a standard state-issued salary certificate, but the bank has special requirements. I had to cancel my services...

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Jj Nbj

Level 6 Local Expert

I withdrew dollars from this bank, but then I couldn't put them back in, how can I do that? Give customers old and dirty dollars? It's disgusting!

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Алексей Ф.

Level 7 Local Expert

Excellent employees, polite and professional, keep in mind that you will most likely have a long queue of Russians waiting for you on the weekend, this bank is one of the few that makes cards immediately on the weekend

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Александра Макаренко

Level 6 Local Expert

there was no queue, Ivan closed my question without imposing services, etc., everything is great

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Damir Nabiullin

Level 15 Local Expert

An adequate course, they do everything very quickly. I recommend.

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Кристина Мохамад

Level 3 Local Expert

We wanted to take out a loan for a gaming computer, as a result, an employee called, and rudely began talking to her husband, such as a work record, etc., as a result, if a person works under a contract and pays tax himself, as a foreign organization, they did not approve. In the end, I picked up the phone and she answered the phone, I was disappointed from this bank It is possible to communicate with clients in a human way, I snort if he is a foreigner

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Дмитрий Павлов

Level 6 Local Expert

The ATM is not working (neither it informs you, nor the ads nearby). I drew the attention of the staff. Reaction 0. Your problems. If you have a card from our bank, then go to the cashier to withdraw it. If the other one is unlucky.

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Margarita Khudinskaya

Level 7 Local Expert

The bank's specialists are not competent. They promised to clarify and call back, but they couldn't even do that.

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Vadzim Korabelsky

Level 21 Local Expert

My favorite bank, I constantly use its services, I often visit this branch. Fast processing of an overdraft loan, a large selection of interesting products and cards. Friendly staff.

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Макс Ш.

Level 2 Local Expert

I wanted to withdraw money from an ATM for 400 rubles. There was an error and the money was debited from the card three times. the money was not given out. I waited a week from August 10 to August 16 for all my money to be returned to me. Although they promised to return it on August 12. But those who support them are not able to press one "Unlock" button for a whole week To sit for a week without money. So I also found out that the bank postponed my application until August 19th. I'm just in shock from the bank. There is no feedback. Keep losing customers if they are not important to you! You've been sitting without money for a week. I'd like to see you.

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Андрй Кисляков

Level 2 Local Expert

At the moment, it shows that the bank is working, everything is as expected... I came from another city to withdraw cash. I came to the bank and it was closed. I sat for three hours waiting for a minibus to go home... The online service is wrong and the customers are confused.

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Александр Шикерин

Level 8 Local Expert

Very high waiting time. Not the most friendly staff, slow work. Obviously, this is not what you expect only when you arrive in the capital of the country. I spent more than an hour to ask 1 question and leave. I do not recommend visiting

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Алёна

Level 4 Local Expert

A specialist girl dealing with cards and sitting at the table on the right (sorry, I didn't remember your full name), I would like you to be more polite to customers! If you were asked again because you did not understand something the first time, then this does not mean that you need to repeat it rudely! Think about whether you should work with people if you get annoyed by a calm repeated question.

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Елена Панкова

Level 12 Local Expert

I often go to this department of the banaa. The staff are polite and friendly. Of the disadvantages, there is often a queue!

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Иван Кизино

Level 5 Local Expert

Three times, while working, I asked for halva, they refused three times, and as soon as the year came to an end, they ran over the phone to close the plan, offering it. I will refuse on principle, the service is disgusting.

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Денис С.

Level 8 Local Expert

Employees sit by themselves, serve as if you owe them something and they do you a favor by doing their job, even the simplest questions are answered almost rolling their eyes, thank you, let's choose another bank. In my case, thanks to Doroshko E. for helping me choose the wrong bank by my behavior.

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Алексей Лазаревич

Level 12 Local Expert

They have been in service for a very long time and have paid a fee for the apartment , they have served the usual queue and do not even share the streams of those who have 1 dollar and other amounts . Badly

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Имя

Level 8 Local Expert

Previously, there was a normal, customer-oriented bank. Right now, he's causing nothing but indignation. This bank, like everyone else, has Internet banking. So, as soon as I log into online banking to pay for utilities, a message about suspicious activity appears on my account after a couple of minutes and access is blocked. To remove the lock, you need to call the support service, where the robot operator needs to be told what I'm calling, he doesn't understand my words, of course, and says he didn't hear me and demands to repeat it, after several times he says he will connect me with the human operator. And what can't be done right away? Why can't the robot be configured properly? If it doesn't work, then remove it then. Why waste your clients' nerves and time? And before the robot answers, I still have to listen to a short lecture on cybersecurity, that you can't tell anyone any personal data, why should I listen to it every time??? Although for my identification, the operator asks for my personal data, which cannot be shared with anyone... So, after unblocking Internet banking, I log in from my computer at home to pay for housing and communal services, and what do you think? Internet banking is being blocked again. They're having suspicious activity again. It's unclear what the calls are for again, unblocking again, and again after a while they block, saying there was an entrance from another computer. So nowadays, can a client only log in from one device? Is it really impossible to set up security algorithms? How long will this outrage continue? Why should I waste time and nerves on such questions? Why should I check any settings, as the bank's security specialist told me, in my browser? Don't the bank's programmers want to check and adjust their settings? In general, I have a very negative attitude towards the bank's applications, they have already gone completely crazy about this cybersecurity.

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Семен

Level 5 Local Expert

The worst bank there is... They haven't been able to do the most basic thing for three months (link a phone number to an application... )

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Евгения Евгения

Level 4 Local Expert

Pleasant office, qualified staff. I especially want to mention Zakhara, a professional with a capital letter, explained everything patiently and intelligibly, clearly and to the point. The card was received in 15 minutes.

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Николай Куликов

Level 21 Local Expert

Few operators, long queues. The bank has reduced the number of branches and it has become worse than it was, although it seemed like it couldn't be worse. I spent 45 minutes for the simplest operation

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Виолетта П.

Level 3 Local Expert

I'm sorry, of course, but what are the cashiers at the exchangers in the expanse so constantly dissatisfied with? It feels like every time I come to their house and distract them from some very important things, I'm constantly rude and displeased with their faces! I've never written reviews, I just wanted to! And most importantly, it is repeated! On an ongoing basis!

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Анна

Level 13 Local Expert

A comfortable and beautiful compartment. Competent staff. Everything was done quickly and accurately. Beautiful view from the 2nd floor)

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Катерина Геннадьевна

Level 15 Local Expert

They opened the account quickly enough and immediately handed over the card without personal data, which is convenient.

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Вика

Level 14 Local Expert

The windows of the exchangers are inconveniently located. One is on the ground floor, the other is on the second floor. At what time they call — random. For the elderly and people with musculoskeletal problems, a steep staircase between windows can be a serious obstacle.

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ironline.by

Level 10 Local Expert

Getting into such a good institution, get ready to sit out an hour +, only 2 operators work, the third is at the top, in general, how many did not visit, a constant queue, the staff is normal but slow.

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Анатолий И.

Level 5 Local Expert

The exchange of money was quick and clear. Although the terminal with the numbers did not work for the first time. ))) Promised to fix it soon, I'll check next time.

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Ivan Krasinski

Level 19 Local Expert

They work very slowly. I wait at least half an hour every time, even if there are only 1-2 people in front of me.

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Ирина Глазко

Level 10 Local Expert

It is often necessary to contact the MTB hotline for various issues, the staff are competent and patient. On January 27, 2025, I asked the relevant question again late in the evening and I want to express my gratitude to VYACHESLAV, an employee of the hotline, who sincerely tried to help me solve the problem, as it turned out, indirectly related to the bank. I hope my gratitude will add +++ to his career growth, the employee is responsive and responsible.

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MTBank

122 reviews