Monograph

4.3

44 ratings

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Level 2 Local Expert

Great hotel and great location. Staff, specifically the reception desk is a little slow and isn’t quite very hospitable. We had a prepaid two day stay which we wanted to extend to a late checkout. Even though we offered to pay upfront they didn’t make any effort and kept it for conformation till last minute until it was unavailable. Sadly I booked another room of a different category right there in the lobby, don’t know what was the cause because if it was for a differential peanut amount of 30 GEL it’s actually very sad.

Герман Николаевич

Level 24 Local Expert

The location is top-end. There are many attractions within walking distance. Nearby there are grocery chain stores, a Gallery shopping center, clothing stores, boutiques. There are concerts of street musicians under the windows in the evenings. There are a lot of visitors, especially Turks. There is a patrol on duty at the square, you can apply if necessary. The hotel is gloomy, the renovation is tired, there are foreign smells. The room service is good, you can contact us. The breakfasts are satisfactory, offset by the magnificent view from the terrace. The staff is friendly, the questions are solved. Both girls and men are great, kind people. The prices are high

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Григорий Мхитарьян

Level 16 Local Expert

There is a wonderful restaurant on the terrace of this hotel, which has two types of dessert. And both of them are beautiful! So we got a lot of pleasure from them, and from the view of the city from the skyscraper!

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Наталья

Level 19 Local Expert

For us, the location of the hotel, the view from the room and from the terrace, as well as its interior erased many shortcomings The hotel is designed in a modern style, which is maintained throughout - a delight for the eyes. There are pleasant flavors in the common areas. The room has a set of cosmetics, daily water, a kettle and a capsule coffee machine. Nice towels. The iron was brought on request. Having breakfast on the terrace is a separate art form. The best view of Tbilisi. The range of dishes and their quality are also very decent. Good WiFi. • Imperfect cleanliness (someone left dirty dishes in the lobby, so they stood for more than a day; the carpet in the room can really be cleaned or changed). But the biggest disadvantage was that on the first night there was a party with DJs on the terrace - people danced until five in the morning. And so are we! It was very loud, moreover, the beds vibrated from the bass. It was a terrible night. By the way, the sound insulation in the rooms is also weak. If you are used to sleeping in silence, then definitely do not take a view of Freedom Square. There are people, police, and cars making noise around the clock.

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Руфана Д.

Level 5 Local Expert

Deep disappointment: missing cosmetics, deception, lack of basic items and a worn-out room. I expected impeccable service from a 5-star hotel in the heart of the city, but the reality turned out to be shockingly far from expectations. My stay left an extremely unpleasant aftertaste due to a series of serious problems: 1. Loss of expensive cosmetics and deception of staff:Due to forgetfulness, I left an expensive cosmetic palette and powder in the room (worth about 15,000 rubles). When I came to pick it up, they openly lied to me, first saying that they hadn't heard anything like that from the staff, and then that it had been "disassembled" during cleaning, found broken in the room, wrapped in a towel, or everything was on the floor, I still didn't understand. It's impossible to believe it. Due to the fact that I have a bad habit, I always clean up everything in my room, leave it carefully, and hang a towel. I have strong suspicions that the palette was simply stolen, and the administration is trying to cover its tracks. Instead of an apology, I saw a smirk at my outrage from the receptionist. A complete lack of honesty in such a situation is unacceptable for a premium hotel. This is the main reason for my indignation. Unfortunately, I will not hear the cherished apologies, but at least I will protect people from this place. 2. Lack of basic hygiene products and confusion in information:In a prestigious hotel, you expect to find basic things like toothbrushes. On the very first evening, at my request, the girl at the reception categorically stated that there were no brushes at all. The next day, after asking another employee again, I was told that the brushes were provided "on request." Why wasn't I informed about this right away? Why does one employee say that they are not available, and the other – that they are available on request? This is an elementary lack of professionalism and lack of internal communication. Such a small thing, but it vividly characterizes the level of organization. 3. Unsuitable first room: Initially, I was put in a room whose condition was simply terrifying for 5 stars: The shower cabin was literally falling apart:the fasteners were coming off, it was unsafe and unaesthetic. Dirty carpets: Stains and general appearance indicated extremely rare or poor-quality cleaning. The room smelled of dampness. There is also no place in the room to place your belongings. The overall feeling was like being in a badly worn three-star hotel rather than a premium establishment. Fortunately, the number was changed after my complaint (thanks to the girl who solved our problem). Bottom line: Instead of the promised luxurious experience, I got a tangle of problems: the loss of a valuable item followed by lies from the staff, the inability to get an elementary toothbrush without contradictory explanations. Such things are UNACCEPTABLE for an establishment of this class and price. I strongly do not recommend this hotel to those who value honesty, the safety of their belongings, the quality of the rooms and the predictably high level of service corresponding to 5 stars. My experience was extremely negative and expensive (literally, because of the loss of cosmetics).

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Егор Д

Level 9 Local Expert

We stayed at the hotel for the January holidays. One of the advantages of the hotel is its location, it is located in the very center of the city, right on Freedom Square. The hotel is clean, beautiful, and the staff is friendly. There is a restaurant on the roof of the hotel with a wonderful view of the square. But the hotel also has several disadvantages: the carpet in the rooms is stained with dirty spots (at the reception we were told that they were aware of the problem, but unfortunately the stains do not clean), there was a very dusty hair dryer in the room, and we were very confused by the bathroom door (it is matte glass with a designer hole instead of a handle and the door does not fit tightly to the walls, which gives full audibility). We were satisfied with the hotel, we were very pleased with the view of the square from our room.

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Александр

Level 24 Local Expert

The location is just great! It could be better! The breakfasts are great!! But on the first night, right after the road and evening walks, we had a party in the guest house that the walls shook until 5 in the morning... 4 for this!

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Владимир

Level 3 Local Expert

The hotel is located in the heart of the city, which makes it an ideal place for those who want to be in the thick of things. The room was spacious and cozy, with a comfortable bed and everything necessary for a comfortable stay. The bathroom was clean and modern. The room also had plenty of storage space and a small work desk. The breakfast at the hotel was very tasty and varied. There were several options for meals every day, including fresh fruits and vegetables, as well as hot dishes. The staff was very friendly and helpful, always ready to help with any questions or requests. One of the main advantages of the hotel is its location. It is within walking distance of all the main attractions of Tbilisi, such as the Old Town, Freedom Square and many others. In addition, the hotel is close to many restaurants, bars and cafes, which makes it easy to enjoy the local cuisine and the atmosphere of the city. Overall, I am very happy with my stay at the hotel. It was an excellent choice for those who are looking for comfortable accommodation in the city center and want to enjoy delicious food and friendly staff.

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nms 8888

Level 9 Local Expert

The hotel is very designer, the photos are just the top of the mind! However, it is difficult to live for more than a day - the complete absence of cabinets and cabinets, improper ergonomics in the bathroom, etc. The staff is well trained and friendly. Catering at the highest level.

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Илья Гладков

Level 13 Local Expert

The rooms are very uncomfortable. The designer is trying to come up with something, but everything turned out crookedly. Lying on the bed, it is impossible to turn off the light, you simply cannot reach out. The white carpet on the floor is stained. And the smell!!!!! It just constantly smells like sewage from the shower stall. The windows in the room faced the square, where rock musicians played until late. I do not recommend this hotel with a maximum of 3 stars. And I would put one for the smell at all

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Рита Маргарита

Level 11 Local Expert

A beautiful terrace overlooking the city and Freedom Square. The rooms are modern, a little lacking in comfort. One of the disadvantages is that there is no private parking. Among the advantages, a coffee machine, very tasty breakfasts - they are prepared to order.

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Руслан Абсалямов

Level 6 Local Expert

A hotel hotel. Clean, the breakfasts are long, but delicious

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a.tsvirko@mail.ru

Level 3 Local Expert

It got a little dirty and there were problems with the service

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Turbo Air Ltd

Level 10 Local Expert

Great hotel, very intimate