Mercedes-Benz

5.0

1324 ratings

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Level 9 Local Expert

Arriving from Moscow, the brake pad wear sensor lit up. I decided to call, clarify the cash and records. They recorded it for the evening of the same day, in fact, they had to change both the discs and the front and rear pins. Uena is 15 percent cheaper than Moscow Time. The service is official, thanks to the Moscow Panauto. I hope they supplied all the original parts) The only thing is that the car was not washed, as it used to be, but just a technological sink (rinsed). The main thing is that the brakes work well. Waiting time- repairs were done in 2 hours, pleasantly fast, compared to Moscow time)

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Владислав

Level 21 Local Expert

Overall, not a bad service, but not without nuances. We service official cars here and apply through insurance companies. The specialists are competent. One of the disadvantages: the deferred payment agreement was signed for a year and a half, I'm not exaggerating, it's really more than a year. It is not convenient to work without delay, if the bank day is over today, you will not pick up the car. There were nuances in maintenance, you put your native spare parts for + 3k, but they only go 40 thousand km, when relatives at the factory went the same 110 thousand. In general, it raises questions. However, I do not dissuade anyone, if there are no alternatives, you can safely contact them, they will do their job. And if you want cheaper, just don't buy a Mercedes, of course, no one canceled the name fee)

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Константин

Level 21 Local Expert

I was repairing my MERS, and the reception master, Vitaly Yanitsky, has a very positive attitude towards the client. I called, explained, consulted, although the cause of the breakdown was found, but the part could not be delivered (it was not available). I had problems, but I got to Moscow. They did everything quickly, and it was twice as cheap, so minus one star

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ольга

Level 8 Local Expert

Very good attitude towards clients. Attentiveness and professionalism are the distinguishing features of employees! I am always safe for my car! We found the necessary spare parts, everything was done just great! I recommend it to everyone!

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Вадим Анисенко

Level 9 Local Expert

Good and high-quality Mercedes service. Attentive attitude from all employees. No matter who I go to for service, there is always a high level of service. It is a pity, of course, that they stopped importing new cars to Belarus, but this is not the company's fault.

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Никита Б.

Level 2 Local Expert

The service is as unreliable as possible. I gave it a chance three times, and each attempt failed with an even bigger bang. In fact: Deadlines - the delay will be maximum!!!. If we talk about the body shop, then it's not worth going there. 2 months of waiting for a part = half a year. 7-10 days of light body repair = more than two weeks. Some of the work can't be done in principle. The quality is very mediocre. After painting the hood, the car was driven out onto the street, which was completely covered in dust, as a result, the entire hood was covered in cobwebs exactly after painting. After washing, which was inexplicably done (again, after painting), they threw the trunk curtain, which burst. If we talk about another Mercedes, immediately after the oil change, I got for replacing the valve gasket (I thought it was a coincidence, now I understand that it is not). Important! Many jobs are not done on their own, but they call in contractors, who sometimes are not so interested. It looks like they won't do a paintless dent removal for me, because it's easier for a contractor to deal with an "anti-grad" collapse in their garages. The receptionists are great at the start, BUT there is no customer orientation at the moments of countless facups. It seems that ChatGPT shows more empathy in conversation. You can continue indefinitely, but fortunately there are enough services in Minsk (albeit a little more remote) that do the job well. This way - save your nerves, money and most importantly time. P.S. They haven't been official for a long time.

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Andrei Savitski

Level 4 Local Expert

I bought two cars: an Aito and a Mercedes EQE. The seller, Alexander, did his job superbly, and the service did an excellent job of pasting and preparing the car. The service is excellent in terms of customer service and quality of work. Great place 👍

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Инна Оскерко

Level 4 Local Expert

They do not take the customer's spare parts, only if you buy from them. They overestimate the standard hours for work, about 2 times higher than the Mercedes standard for such work. A poor-quality diagnosis was made, they did only a short test, 3 normal hours, and that's it, they wrote one thing, but in fact it turned out that the problem was in another, just to change more spare parts. Diagnostic, not competent. It was possible to run more internal tests in Xentray (and pinpoint the fault), the diagnostician simply did not know this(. Send a diagnostician for training! Dmitry Sukonkin was the master receptionist.

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Павел Гапонов

Level 14 Local Expert

Quoting the classics: - The situation there, I'll tell you, is like in the Louvre - Have you been to the Louvre? - I haven't been there, but it seems to me that's exactly how it is. Very modern, technological center, pleasant and polite staff, high quality service, a large list of services. The service is equipped with all necessary equipment and personnel. Many works on Mercedes can really be done only here (unless, of course, the result is important to you. If it is not important, then it is possible in the garage). I recommend contacting here if you want to put your German friend in order.

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Miron Savchenko

Level 9 Local Expert

There is not a single Mercedes in the cabin, there are only Chinese Seres and Aito, I just don't understand why Mercedes-Benz and their logo are written on the outside when there are only Chinese inside

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Максим

Level 6 Local Expert

Terrible service, arrived half an hour before closing, no one met, no one came down, although I heard voices. There are no prices for cars, only QR codes, and it's not convenient to have descriptions of cars, either, or booklets, just a website... Then why does he come?..

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Дмитрий Д.

Level 5 Local Expert

The camber /convergence was corrected, the steering wheel rides smoothly, the sawtooth wear on the outer edges of the front wheels, which began after the "roads" of Lithuania, is slowly eliminated by itself. I made an appointment for the day in advance, arrived, gave it back, had lunch, took it away. At prices, probably not the cheapest option, but often only the MB partner is aware of what values to set the caster.

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Dmitry Dovgulevich

Level 10 Local Expert

I've been here more than once. I have always considered the standard of service. Prices are high, of course, but... sometimes it happens that spare parts are cheaper than analogues. The staff is all tactful. The girls at the reception are polite and smiling.

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Валентин

Level 7 Local Expert

Good service, managers explain and advise everything in an accessible way, the receptionists of the hall are always friendly. The car service itself is also without problems, THEN the rubber replacement went well, just for a long time, but you can comfortably wait for your car. One minus is the cost of a tire hotel :)

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Олег Нечай

Level 15 Local Expert

Dealer for the sale of trucks and passenger cars of the Mercedes brand! Very polite and competent staff, with attentive attitude to customers! There is also a truck and passenger car service!

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Артемон

Level 3 Local Expert

Always great service! Friendly staff. They do everything according to the agreed deadlines, they never let you down. Body repair receptionist Vitaly Belousov 👍👍👍 He is very pleasant in communication, he will explain everything, tell you, tell you, recommend. I always take the car sparkling, fresh… There have never been any flaws (as in ordinary service stations - a terribly sad experience). My Squirrel only chooses Mercedes service

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Oliya

Level 14 Local Expert

We serve working machines here. The guys are always attentive and polite to customers. The work is done quickly and efficiently.

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юрий Тетерин

Level 11 Local Expert

The service is quite on the level, spare parts were available, but when there was a warranty case, I was refused. In my opinion, this suggests that at some point the service will neglect your interests

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Максим Громов

Level 17 Local Expert

I stopped by for an additive to adblue diesel fuel, unfortunately I couldn't buy it, they said that the state price control was blocking the sale. We waited about 20 minutes for a decision.… I went to Moscow at my own risk, and it was just enough.

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Антон Богатко

Level 6 Local Expert

I bought a new GLS 400 car, drove 107,000 kilometers in a year and four months of use. There were 4 warranty cases. In all cases, I didn't have to prove anything to anyone. He declared, arrived, did, took into account the need for early repairs, issued earlier deadlines. There are no complaints about the masters, managers.

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Марк Мостыка

Level 5 Local Expert

The cars are super You can even take pictures of them Good employees There are even trucks , electric Mercedes And the rest of the cars You can drink water for free .

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Дмтрий Тультов

Level 5 Local Expert

I was in the service department. Very customer-oriented employees. Despite the full load, we found time to make a car. Although the execution time is a little longer than planned, but this was warned by phone. The prices are not the lowest, but the quality is consistent. However, this is an official dealer - they are like an indicator of the price level for the rest.

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Виталий

Level 8 Local Expert

The officials, everything is sane and with a normal attitude, arrived by appointment the repair was supposed to be in three days, they wanted to leave the car in the parking lot, but I talked to the manager and the programming was done in a couple of hours and we quietly went home.

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АЛЕКСАНДР Д.

Level 5 Local Expert

The service is top-notch.They repair it well.they know their job.

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Сергей Савугин

Level 21 Local Expert

Excellent service, wonderful service!!! A man named Vitaly deserves special respect!!!

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Сергей Б.

Level 12 Local Expert

There is practically no customer orientation. I was waiting for the completion of the car in the cabin. The waiting area does not have a cafe, the coffee machine does not work. I found out about the completion of the work only when I approached the master myself to ask, because all reasonable deadlines for the work were out. If he hadn't come up, he probably would have had to wait a couple more hours.

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Андрей om

Level 8 Local Expert

Fast and high-quality service starting from the reception and acceptance of the car. A minimum of waiting time for recording, upon arrival of the previously agreed time, they will always find solutions. They will always come to the rescue with advice on all issues related to the operation of a car. If I had added a few more cars to replace at least for nonresidents, there would have been no price). Delicious coffee.purity

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Людмила Н.

Level 3 Local Expert

Excellent car maintenance service. The masters and administrators are always polite and do their job well. Master Dmitry Sukonkin deserves special thanks for his professionalism and attitude to clients.

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Павел Я.

Level 13 Local Expert

It looks pathetic on the outside, but that's it! The car service level is 0. I do not recommend that you come here with your car. I came to adjust the camber, calibrate the body, as well as pump the brakes. Looking ahead, they didn't do anything, thereby not eliminating what I came to them with. Moreover, the master receptionist calls and says that the problems have not been solved, but they have done a little better :). Which is a little better??? :) I arrived with problems and left with problems. They didn't forget to take the money (don't understand why). If you need to change the oil and pads in the car, you can come. Otherwise, I highly recommend any other Mercedes service. PS. They have a mediocre attitude to Mercedes. Disconnected from Mercedes bases in Germany. What's the point of them?

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User NoName

Level 10 Local Expert

It was done efficiently and in a fairly short time. Good Service

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артур П.

Level 5 Local Expert

Thank you for the high-quality service, master Gleb was especially surprised, competently and to the point!

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Валентин Меньковский

Level 12 Local Expert

Fast and high-quality service. The staff is polite and friendly. They communicate on the phone as tactfully and politely as possible. When making an application, they give several options for the time to arrive for service. They give high-quality repair advice and chew as much as possible if something is unclear about the breakdown

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Олег Владимирович

Level 11 Local Expert

Plus - they know German cars, minus - only cars from China are on sale.

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hostile SpeedEVIL

Level 10 Local Expert

The most excellent service, polite consultants, take into account feedback, do not give up in finding a solution for non-standard requests.

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Андрей Войтеховский

Level 4 Local Expert

I would like to say that it is a very negligent attitude to work. We left the car for the intermediate first T.O. (oil and filter). We took the car, drove home literally 1 km! We left the next day for Grodno, an extraneous sound appeared, opened the hood and did not see two pistons that secure the protection, that's our official dealer, who can't EVEN change the oil and filter normally.

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ян загорский

Level 12 Local Expert

The most unqualified , irresponsible , deceitful organization . Lack of communication with clients . Disruptions in the repair period . The overpriced price .

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Elton John

Level 11 Local Expert

The prices are space, you have to apply because the dealer!!! The quality of services, works, and consultations leaves much to be desired. After updating the software on the car according to the manufacturer's recall campaign, the car stopped driving at all, errors lit up and the box became in an accident... This is the answer of a representative and specialists, but for free! When asked to return everything back, they spread their hands and said that it was impossible!

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Дмитрий Гуринович

Level 6 Local Expert

Only here we were able to make a high-quality collapse-convergence.

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Игорь Лазарь

Level 21 Local Expert

Excellent service, good price for an authorized dealer, well done, I recommend it to everyone

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Александр Эйсмонт

Level 9 Local Expert

The dealer's certificate is not given because of the sanctions, while they can give a certificate that they are full of sanctions for 170 rubles.

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Александр Александр

Level 18 Local Expert

They took it without recording. We replaced the brake fluid and washed the car. About 1 hour. Fast, comfortable.

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Игорь

Level 12 Local Expert

Good service, meets the high standards of the presented brand. Always polite, to the point and with a good result. A wonderful waiting area, coffee and the opportunity to admire the luxury cars.

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Admin Z.

Level 3 Local Expert

Painting a car one at a time! They don't get into color, they recruited "specialists", the master receptionist promised that in a couple of months it would burn out and everything would turn into color! I WILL NEVER LISTEN TO IT AGAIN! Check your cars before signing documents, don't listen to anyone! Now I suffer every day, seeing "IT"!

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Татьяна Ларчева

Level 8 Local Expert

A modern Mercedes center. The choice of cars is average, if the client has difficulties with registration, they do not know what to do. But you can arrange discounts. It's a rarity nowadays.

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Andrew Babkin

Level 5 Local Expert

Always high quality of service. And recently, prices have also been lowered. Thanks a lot for that!

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Геннадий Е.

Level 5 Local Expert

The work on the calibration of the cl500 w216 body was performed disgustingly. The master of the collapse - convergence, swore at the car, branded it as best he could, mumbled and invited me to think that I still owed him something, a wonderful man. His colleague, I don't know the name, but aged and alas without a hair, set it up quickly, but overdid it, lifted the car almost to the stop! It was difficult to go to St. Petersburg, the 130 limit, then oversteer. I want to say that it was an experiment to understand where they work better. The Dealer in Minsk is just as bad as in St. Petersburg! Sit down, you have a stake!)

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Саша Танкист

Level 11 Local Expert

I stopped by the so-called Mercedes actros. Quickly, clearly, professionally. They asked to remove the carpets in the cabin so as not to inherit. Level)

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Наталья Атрашевская

Level 11 Local Expert

Well, they say that the original spare parts and the necessary fluids have passed the next one. I would like to believe that this is true. But I plan to apply

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Екатерина Щигло

Level 5 Local Expert

Excellent service! The car is under warranty, the malfunctions were fixed as soon as possible, for which special thanks!

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Mike

Level 16 Local Expert

If both the service and the accessories store are 5 stars, it's true that everything is very expensive, but it's always been that way, but it's free. As a showroom for the purchase and test drive of new cars - 1 star, and that's for the courtesy of the staff. One and a half cars on two squares of the square))

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Mercedes-Benz

278 reviews