Imperia

5.0

692 ratings

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335 reviews

By default

Level 4 Local Expert

The Empire Hotel is a great clean hotel, we stayed from 08/09/2026 to 08/16/2026. The rooms are clean, cleaned every day, towels are changed, the staff is polite. The dining room is a special thanks, the food is delicious, the dishes are always fresh, the variety is not huge, but there have always been 3-4 types of hot dishes, there are also several side dishes, pastries. As for the food, we didn't expect it to be so gorgeous. The pool is clean. The sea is 9-10 minutes away, shops are on the way. There are sun beds and umbrellas on the beach. The sea is clean and warm, the beach is clean. We were very satisfied. Thank you so much for a wonderful stay.

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Надежда Ивенина

Level 6 Local Expert

A fairly new hotel, built in 2021. The staff is pleasant, responsive, and tries to make tourists' vacations comfortable. There is a dining room, a lobby bar, a children's room, and a swimming pool. The condition of the rooms corresponds to the age of 5 years. The standard room is a regular one, with a double bed, a folding sofa, a table, a small refrigerator, and a kettle. The linen is clean, the mattress, the pillows are decent, the air conditioner is working, there are a lot of mosquitoes (a Raptor is needed). Located on the outskirts of Novaya Gagra, 10 minutes to the central market and the shopping center where you can withdraw cash. Abkhazia loves cash, and that's how they pay on the market, but you can also transfer money (they'll give you an intranet if necessary), and they accept cards in stores. On an evening walk from the hotel, you can walk to the central embankment in 15 minutes, or go to the center of Novaya Gagra (by taxi, bus). All the entertainment is there. Food: The hotel operates according to the concept of breakfast or breakfast+dinner buffet Breakfast from 7 to 10, Dinners from 18 to 20 We took breakfast + dinner to eat in one proven place and did not lose Everything is very tasty, varied, and of high quality. Breakfast: eggs of all kinds, 2 types of porridge, pancakes, cheese, sausage, cereals. Dinner: meat (chicken, pork) in different types and cooking options, at least 5 types at the same time (including shish kebab, fried drumsticks, goulash, Kiev cutlets, stuffed peppers, cabbage rolls, etc.), side dishes (potatoes, buckwheat, rice, vegetables), 1 salad, snacks in the form of sandwiches, rolls, bruschettas, pizza, khachapuri, Quiche with red fish and broccoli, pancakes with cheese and red fish and even a glass of wine every dinner. Sponge desserts, watermelon Of the cons/nuances: Coffee is only instant, but you can buy it in lobi from a coffee machine, lemonades are for a fee, compote is free, there is water, but in a carafe, not in bottles. The food is not heated, it may be cold, but there is a microwave. During the 10 days of stay, the fish was only 1 time (if it's important to anyone). The choice of fruits is not very diverse, watermelon, nectarines (unripe), plums. The hotel's swimming pool is open until 22.00 Swimming in the evening with lights is a pleasure. There were plenty of sun beds by the pool Towels are provided, but it is absolutely forbidden to take them to the beach. Beach: 10 minutes walking distance to the sea, along a smooth shady path, absolutely not stressful. The sea is beautiful, the beach is pebbly. It can be difficult to enter the sea without special shoes. There is a place on the beach from the hotel where there are free sun beds and sunshades. Beach towels are your own. The entire standard set of beach services is available (lemonades/beer, boiled corn, afro pigtails, inflatable circles, aquasocks/flip-flops, panama hats, souvenirs, etc.) P.S. the tour agency that cooperates with the hotel is not very good, so do not take guided tours directly at the hotel. Expensive, not very high quality, transportation without air conditioning, a lot of extras.fees and so on Better take a walk along the embankment. There are many tour agencies there. But in general, I definitely recommend the Hotel.

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Елизавета Рылькова

Level 3 Local Expert

We had a rest from August 30th to September 3rd. The hotel is super! Very polite staff, very attentive. The rooms are very clean and tastefully decorated. The pool is very clean, including the entire inviting area The breakfasts are very tasty and satisfying. They include many dishes and look more like lunch. They serve cheesecakes, pancakes with sour cream, porridges, dairy products (cheese, milk, kefir), and meat dishes such as chicken wings, stewed beef with gravy, and chicken in gravy. There are also fried eggs, sausages, salads, baked/fresh vegetables, fruits, etc.. the variety of drinks is also huge Beer in the bar is cheaper than in the store)) They also congratulated my mother on her birthday with a postcard and a piece of cake . There is a convenient parking area for cars. The distance to the sea is 10-12 minutes at a free pace If to Gagra, then to this hotel

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Любовь Федорова

Level 9 Local Expert

Great family vacation at the Empire Hotel! We had a rest with the whole family and children and were absolutely delighted! The hotel has exceeded all our expectations. We lived on the 4th floor. There is an elevator. The rooms are clean and cozy, there is everything you need for a comfortable stay. I was especially pleased with the availability of children's furniture and attentive approach to families with children. The food at the hotel is at the highest level – the breakfasts are varied and delicious, according to the buffet system, the children especially liked porridge, breakfast cereals and pancakes. Fruit.The canteen staff is always friendly and attentive. The territory of the hotel is well maintained, there is a beautiful heated swimming pool where children spent a lot of time. A place to relax, sun beds. The location is convenient – 7-10 minutes walk to the sea, which is quite comfortable for children. There are sun beds and umbrellas on the beach from the hotel. The service exceeded all expectations. The hotel staff is very polite, always ready to help and answer any questions. The rooms are cleaned daily, thanks a lot to Milan. She responded quickly to all requests.I would especially like to mention the work of the reception desk – the guys are real professionals! The nature and the views around are simply amazing. Gagra is a really beautiful place to relax, and the Empire Hotel has become an ideal vacation home for us. We definitely recommend this hotel for a family holiday! We will definitely come back here again. p.s. there are interruptions with water and electricity, but this is not critical. Rating: 5 out of 5! Prosperity to you and all the best

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Дарина Darina

Level 6 Local Expert

we rested for a week in late June - early July 2025 there were three of us (a family) at the reception, friendly staff, explained everything, and then we were escorted to a room . The hotel has an elevator, 6 floors , we had a room on the fourth floor with a view of the mountains . The room has everything you need . Room cleaning is daily, bed linen is changed every three days The hotel has a swimming pool with a relaxation area, a bar, a children's room and games (football, video game console). we had breakfast included (everyone seems to have it) a variety of food every day, lots of fruits, vegetables, nuts, a cheese plate, etc . in the dining room, breakfast was clean and tidy from 7:30 to 10:00 You can also have lunch and dinner here for an additional fee. if you want a view of the mountains from the room, then you should take from the fourth floor the other side overlooks the pool and the sea, but it is not very visible to go to the sea in a straight line about 10-15 at a regular pace . also, there is a huge market near the hotel, where there is absolutely everything , and a dolphinarium on the beach is a 15-minute walk from the hotel own sun beds and umbrellas, where you can be identified by your wristband It takes 20-30 minutes to walk to the embankment in Novaya Gagra. We really liked it, we recommend it is great for a family holiday , we have not encountered any rotovirus.

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Мария Петрушина

Level 7 Local Expert

I really liked the hotel. Everything is clean, the room is cleaned every day. Polite and helpful staff. The room has everything you need for a comfortable stay (refrigerator, air conditioning, bathrobes, slippers, toiletries, hairdryer). There are 2 chairs and a table on the balcony. We had breakfast and dinner included in the price. The food is fresh, delicious, and varied. There is a swimming pool with free towels and a bar on site. The sea is 7-10 minutes away, sun beds and umbrellas are provided free of charge.

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Данис Закиров

Level 6 Local Expert

The hotel is in good condition. Modern. The hotel has a small territory with a swimming pool, a playground for children and a place under umbrellas, sun beds. The hotel lobby has a bar, a children's room with toys, sofas and armchairs, a game console, and table hockey. Breakfast was included, I was completely satisfied (I'm not picky about food). The room was on the 3rd floor, overlooking the pool, as well as a little view of the sea. We cleaned daily, and on the 4th day there was a bed change. Not far from the hotel is a 10-minute walk to the sea, the hotel has its own beach, sun beds are free. There are large pebbles along the entire length of the beach where we walked, walking barefoot is not very pleasant. We were with a stroller, since the child is 1 year old, the taxi drivers we contacted do not have child seats. There are not enough roads for strollers everywhere. There is also a place to eat near the hotel, food prices depend on the place, for example Khachapur from 350 to 600, a boat as well. Cherry trees on the street range from 650 to 700. We went to the Ritsa with a taxi driver for 6t.p. a family of 4 people in a minivan. They paid again with transfers from the SBP. Some stores accept card payments. There is a shop next to the hotel that is open until 22:00, and there is a small selection of products.

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Маргарита Савескул

Level 3 Local Expert

The three of us were a family from 07/31/25-08/06/25 , Starting from arrival we liked everything. Breakfast buffet, delicious. Unlimited porridge, pancakes, casserole for children, just like in kindergarten. The pool is clean, we swam more in it than in the sea. The bar is great, the bartenders will support the conversation and the products are good. The dream is a beautiful double bed, a double sofa bed for a child. To the sea in 10 minutes on foot with a child Prices at the hotel, as well as everywhere else, you can eat and drink there. Of the cons, there was no water for 1 day (neither critical for us) It is necessary to observe the rules of personal hygiene! The view is great, I'll add a photo

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Жанна Попова

Level 4 Local Expert

The best and our favorite hotel!!! ♥️ This is the 3rd time we have come to this hotel with children! I like the cleanliness in the hotel and in the rooms, a good and varied cuisine, both morning and evening, a pool with clean warm water and a high-quality cleaning system (my husband found out). Friendly staff, comfortable rooms, delicious food! 7-10 minutes walk to the sea . Most of the staff has been working since the opening of the hotel, and they often help us with non-standard requests. It's nice to be remembered and welcomed like family! I want to come back here again and again. Many thanks to the administrator Natalia! 😘

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Елена

Level 6 Local Expert

Excellent hotel, courteous staff. Good food! A warm pool. The view of the mountains is generally great. You can praise and praise. Thanks for the rest ❤

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Елена Гетьман

Level 5 Local Expert

Nice, bright hotel. The staff is friendly and courteous. Delicious food in the dining room. The rooms are spacious, with high ceilings. It takes 10-12 minutes to get to the sea. The territory is well maintained, there were always plenty of sun beds, a clean pool.

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Анастасия Кучеренко

Level 8 Local Expert

Great family hotel! Friendly staff, clean rooms, room cleaning was done every day, heated swimming pool, 10-15 minutes walk to the sea, sun beds and umbrellas are provided from the hotel, its own dining room and bar, there is a children's room.

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Мария

Level 5 Local Expert

Great new hotel! The rooms are cozy and clean. I am also good at daily cleaning!!! Friendly staff!Breakfast was included in the price. Good delicious food, for every taste, in Turkish hotels there is a similar menu. The first day we decided to look for another dining room for lunch and dinner, BUT!!!! After trying the food in 3 other canteens, we decided not to experiment anymore!!!! It's CLEAN!!! Everything is new!!! Prices are the same as everywhere else (not cheap) but it's delicious and clean! The location is certainly for an amateur, 10-15 minutes to the sea-it's like walking, not far and not stressful! There is a private beach, which is of course a plus: sun beds and umbrellas are your own!BUT this part of the embankment is not gentrified, and there is nowhere to walk in the evening, far from the center, there is not even a toilet nearby!!! And there are a lot of people on the shore. In general, I had to go to the stunning Mojito beach in Old Gagra, where the embankment is gentrified and there are no people at all! THE HOTEL is super, the location is controversial.....A huge plus is a swimming pool and a children's room! Thanks to the animator, the child was settled in the morning. There is one drawback, but I will not remove the star for it, I hope the administration will read the review and come up with something: The deck chairs on the beach are cleaned very early, at 6-7 pm the employee starts to drive everyone away to make noise with these deck chairs. It's not pleasant, we came to rest, after lunch on the boat, and then they're already driving.You can extend it at least until 19:30....Before sunset:)

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Наталья Ч.

Level 3 Local Expert

We stayed at the hotel in June. The staff is friendly, I would like to mention the administrator Catherine, always smiles, asks how the mood is and how things are going. We contacted the reception for any questions and always received help. Only breakfast (buffet) is included, there is always a choice, we have never been hungry. The pool is warm, and there is a toilet and shower nearby, which is very convenient. Thank you so much for your hospitality. We would choose this hotel again. We had a rest with a large company and did not notice any disadvantages for ourselves.

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Вероника П.

Level 4 Local Expert

We stayed at this hotel from 07/19/25 to 2.08.25. The hotel is well renovated, clean, the rooms are cleaned every day, linen is changed every 4 days. The staff is friendly. There is a buffet in the dining room, delicious, but the choice is small, they cook the same thing every day. There is a market within a ten-minute walk. There are a lot of different cafes, the prices are reasonable. It takes about 10 minutes to walk slowly to the sea, sun beds/umbrellas are provided. The pool is clean, there are plenty of sun beds, but there are no tables.

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Наталья Манацкова

Level 8 Local Expert

We had a family vacation in June 2025. The hotel is clean, the staff tries their best, but ideally we could say hello and smile, at least sometimes🤷♀️We arrived at 4 a.m. and were immediately checked in at no extra charge. A big plus of the hotel is a pool with warm water. According to nutrition: we only took breakfast and there was always a choice (pancakes, cheesecakes, porridges, eggs, omelet, vegetables, fruits, pastries, dry breakfast...). Near the hotel there is a very tasty Turkish cafe "Chegem Oro" - I highly recommend it. One of the disadvantages: the road to the sea is a continuous construction site and a lot of garbage. The hotel is full of mosquitoes, it is difficult to sleep at night, they fly in flocks and fumigators do not work on them.

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Наталья

Level 6 Local Expert

Hello! I want to leave a review about the hotel. I liked the hotel both externally and internally. There are no questions. The food is delicious, thanks to the chefs. The canteen staff are courteous, they will always tell you everything and prompt you. They try to ensure that all the dishes are in abundance. A big question for the owner of this hotel: why do they turn off the water at night? You come from the sea or from the pool, but there is no water in the room, neither cold nor hot. This is the biggest horror I've experienced. This is a huge discomfort for the guest of this hotel. I would like to eliminate this shortcoming. As it is, everything is fine! If you don't really care about the availability of water in the faucet, then I can recommend this hotel. I liked everything else. The sea is a 10-minute walk away. The dolphinarium is also nearby. There is also a market and a shopping center within a 15-minute walk. Guided tours are offered at every turn. I want to return to Abkhazia! Thank you.

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aleksandr

Level 2 Local Expert

We had a rest from 07/21 to 08/25.The hotel is great, and the breakfasts are great too. We went to the canteen for lunch on the way to the market. The sea is dirty, maybe because of the storms. The beach has large pebbles, as well as the entrance to the sea. Umbrellas had to be stuck between the stones every now and then, they fell from the wind. It is better to order a transfer on the way back to Adler 700 rubles. We took it through an agency, so they charged us 1,600 per person in one direction, and they also took us from the hotel at 9:30, although the train was at 16:40, motivated by the fact that there were traffic jams on the roads, it took a long time to go through customs, and they collected all the hotels themselves, and in addition they stopped at the airport. And finally, we sat at the train station for four hours. Yes, I also forgot, I need to take a strong sunscreen with me for the first few days, otherwise I got burned on the first day, then spent two days in the room, had a headache, fever and nausea.

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Ирина Сутормина

Level 2 Local Expert

Everything is wonderful! Great hotel! The breakfasts are good! A big plus is the canteen is open during the day, you can eat at any time. The pool is always clean. We will definitely come back!

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A. B.

Level 6 Local Expert

The hotel is great. Beautiful building, beautiful and comfortable interiors, high-quality and expensive materials and furniture. Judging by the high-quality and thoughtful WiFi coverage, video surveillance, lighting and lighting, decoration and design of the rooms, the project was ordered from a competent and good architect, and they did not save on materials and builders. I have not personally used the pool, but the pool is large, clean, surrounded by comfortable umbrellas and furniture, beautiful lighting at night - the pool is also excellent. The result is a great hotel, which is pleasant and comfortable to live in - five points. But unfortunately, there are indirect disadvantages. - The staff is pleasant and helpful. polite, but optional. Upon check-in, the safe was locked, it could not be opened, the maid promised to send a master, but no one came. The next day, the receptionist reminded me about the safe, they promised to send the master again, again no one came. I also had to catch the maid a couple of times and ask for shampoo and shower gel, because they forgot to replenish them when cleaning the room. Minus half a point. - The staff does not always provide accurate information. Upon check-in, they asked about the laundry service - the reception said that the cost is 150 rubles per kilogram, things will be washed, ironed and brought to the room. Later it turned out that one thing costs 150 rubles, and without ironing, a package with washed crumpled clothes was given to the reception. This service is so-so and if it had been known about it in advance, it would not have been used. It was written in the guest card, but we didn't have a guest card in our room. At the check-out, they asked the reception to call a taxi to the station at 21:20. The order was placed when I asked about the payment and the cost, they said that the taxi driver would have to pay, he would tell the cost himself, but it would definitely be less than 500 rubles, most likely about 400 rubles. However, upon arrival, the taxi driver named the cost of 600 rubles and said that it was this cost that the dispatcher informed him. It was kind of unexpected, because a taxi from the train station to the hotel cost 300 rubles. In total, minus half a point. - Before booking, we could not decide whether to take accommodation with only breakfast or with breakfast and dinner - the reservation department did not want to provide a menu in any way. We took the risk to take it with dinner, because everything was beautiful in the Instagram videos - and in vain. There are no comments on the breakfasts, the range of dishes is sufficient, everything is quite edible. For lunch, one or two dishes are added, what is not eaten at lunch becomes dinner. As a result, adults may be able to find suitable dishes for themselves, but in the case of a family holiday, children then have to look for food elsewhere. So they refused to have dinners, had lunch and dined elsewhere (Dining Room No. 1, I recommend it). In general, the food is not bad, but the level of nutrition is significantly inferior to the level of the hotel itself. Minus half a point.

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андрей я.

Level 5 Local Expert

Great hotel. We had a rest in July 2024 and in July 2025...We don't usually rest in the same place, but the "Empire" has conquered us... We were with a child of 9 years. Everyone is thrilled. The staff is attentive and friendly, the rooms are clean and cozy, cleaning is done every day, and I would like to mention the pool is clean, with a shower and towels. In general, we liked everything. Thank you.

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Елена П.

Level 4 Local Expert

This is a great hotel!We are resting here now!!!The staff is very friendly, they will always help and prompt!The cozy rooms, ours with a view of the mountains, paid extra for it, but it's worth it, the view is breathtaking!!!Very tasty food, a variety of dishes, snacks!Lobby bar,game room,board games,game console,beautiful lobby,swimming pool!I recommend it!!!

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Дача в цветах

Level 4 Local Expert

We visited this year in June, this hotel is very beautiful, we liked everything: the food, the location, the courteous staff, and the rooms! The food is very tasty, but not very diverse.

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жанна купчик

Level 11 Local Expert

A wonderful hotel, a good dining room, everything is delicious, it takes 8 minutes to walk to the sea, it's good for your health, the beach is your own, wonderful beach director Igor)))

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Антон Н.

Level 4 Local Expert

Excellent hotel, reasonable prices, the barman Batal handsome makes bomb cocktails, both non-alcoholic and alcoholic (he does not spare alcohol!!!), the staff is friendly. Everything is clean! Keep the level up! Thanks for the rest, we had a rest from 25 to 30.06.25 PS I didn't have enough hookahs, add a few more for the next season - it will be just bombastic!

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Анна Красовская

Level 3 Local Expert

The hotel is just greatWe are vacationing with a friend for the second year in a row, beautiful,cozy,not big, which is not a little important,the breakfasts are awesomeResponsive and young staff,all beautiful,funny and fast🤗Dima and Rudik are the understanding guards, and the highlight of this hotel for us is the barman Batal, he's just a super guy!! Kind and cool🤗😘❤️ Good luck and prosperity to the hotel !! We'll come again

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Наталья Мыльникова

Level 5 Local Expert

Wonderful hotel, I really liked everything. The girls at the reception are very responsive, kind, they will always tell you, they will call a taxi) The breakfasts are very good and varied, I haven't eaten as much at home as I did there.🤦🏻♀️😆 The rooms are great, thanks to the girls and the maids, they cleaned every day.Thank you for your hospitality❤ Abkhazia in the most

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дина зарипова

Level 3 Local Expert

everything is very cool, the views from the balcony, the staff is polite, the breakfasts are just a bomb

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Дмитрий Гурин

Level 4 Local Expert

It's a very clean hotel with a swimming pool, but it's not for kids, it's deep. It has its own dining room, the food is delicious, and there is a grocery store nearby. It's a 10-minute leisurely walk to the sea, and to the market too.

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Леночка Любимая

Level 6 Local Expert

A new, clean hotel. The room for four is small. The food is good, buffet breakfast, lunch and dinner can be purchased. The prices are very reasonable.They accept cards. There is a loft bar.

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Сергей Мосалев

Level 4 Local Expert

Staff, service, kitchen (breakfast), rooms, cleanliness. Friendly staff, delicious breakfasts, comfortable rooms with a balcony, magnificent mountain views, room cleaning every day!

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Евгения Прокашева

Level 2 Local Expert

The staff is polite and responds to any request. In the dining room, you can always choose a dish to your liking. We cleaned often, there is a lot of entertainment for children, and it is a 10-minute walk to the sea. I really liked everything

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Жанна Морозова

Level 4 Local Expert

I really liked the hotel!!! If I am in Abkhazia, I will definitely return to it! Very polite staff. Kind, good people, friendly, good-natured. The pool, bar, dining room are excellent, the main thing is budget, there is a shop nearby.It's not far from the sea. It is worth crossing the border of Abkhazia and here it is PARADISE! Thank you very much!

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Наталья Фадюнина

Level 4 Local Expert

The hotel is very nice! Everything is clean and beautiful. The breakfasts in the dining room are very tasty. A great joy for children is a pool with warm water. We had a great rest

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Ольга Дадыкина

Level 7 Local Expert

This is not the first time we have stayed at this hotel, everything is wonderful, clean, beautiful, the staff is top notch.Many thanks to everyone, I want to mention the employee who cleaned at our place (we lived on the 6th floor)It's very good.kind.attentive, a woman (I don't know her name), thanks a lot to her, she'll tell you everything.Have a good rest, 100% Hotel!!!

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Константин Корякин

Level 5 Local Expert

Beautiful view from the Windows towards the mountains, very high customer orientation, friendly staff, really enjoyed the stay at the hotel. Also a big plus is the recognition of the hotel and the presence of a sign, it helped to find it at night by taxi. There is access to its own beach, and a guided tour can be arranged at the reception. The rooms are cozy, everything is there. We are always ready to help, to delve into the solution of any issue, treat each guest with attention, regardless of his condition. The magnificent pool is very warm, bright, colorful and beautiful, it even has hot tubs and lighting! We didn't stay in the hotel for very long, we would like more! Thank you so much for having a great time, we hope to come back one day!

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Дмитрий Волков

Level 6 Local Expert

We stayed at this hotel with a family (2 adults and 2 children) from September 4 to September 10, 2024. To be honest, we are delighted with this hotel!!!!! The hotel is new, clean, shiny, not a single speck of dust. There is a private swimming pool nearby, 180 cm deep. We booked a large single family room for 4 people. The room is beautiful, about 20 sq.m. for adults, a large bed of 2 by 2 meters, for children, a large folding sofa – 2 children aged 9 and 12 years old could fit freely. The room has everything you need for a comfortable stay, air conditioning, Wi-Fi, TV, mini fridge. Room cleaning from the 2nd day, our girls cleaned every day, although we did not ask so often, we lived on the 2nd floor, it is very convenient not to wait for the elevator. The hotel has 2 large modern elevators. Meals were chosen according to the breakfast + dinner system. The cuisine is excellent, I will not say that it is the ruins of the Turkish buffet. But there is an excellent choice of dishes, there is always meat – chicken, pork, shish kebab, several types of cereals, fruits, dried fruits, breakfast cereals and vegetables. Delicious salmon steaks were cooked for dinner (very tasty). A great buffet, no one will go hungry, that's for sure. It is forbidden to take food with you from the dining room. Tip – be sure to take a fumigator with you - at night if you lie down with the balcony door open, mosquitoes will devour everything. The reception has excellent staff who will always help you solve any issue. Dinara – thank you for your smile))). There is a 24–hour bar in the hotel itself - there is something to try and drink, lemonade and ice cream for children. Card payment - no problem!!! In general, book safely, you will never miss it. You can book on the hotel's website, or make a call and the details will be sent to you, it turns out much cheaper than through a tour operator.

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Вера Н

Level 10 Local Expert

The hotel is very cool, it was our first time, this is our first trip to Abkhazia. We arrived early at 10.00 and were checked in without any problems, we were complimented by the hotel. The staff is all pleasant, everyone is smiling, friendly. The rooms are bright, spacious, and everything is available for living. Kettle, mugs, bathrobes, slippers, personal hygiene products, etc. We lived on the 5th floor, the balcony overlooked the mountains, the view was beautiful. They also used the elevator. The breakfasts were delicious, buffet style. I usually ate something dietary, an omelet, vegetables, fruits. But there were also buns, pancakes, villages, cottage cheese, sour cream and much more. The only thing my husband had a few complaints about food, they told the administration they immediately brought us a compliment in the form of a cake. It was very pleasant. We went on an excursion from the hotel to Lake Ritsa. In general, we are happy with everything, we recommend the hotel.

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Ольга Мухарицына

Level 9 Local Expert

Oh, I remember with a smile on my face our vacation in 2022 at this hotel. Everything is very clean and aesthetically pleasing. The sea is 7-10 minutes away. The pool is warm and wonderful, the food is delicious, and the staff is good. One wish is for a bigger playground, otherwise it's really tiny.

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rozhkiny2015 Рожкины

Level 9 Local Expert

We had a family vacation (children 2 and 5 years old) in September 2024. The hotel is lovely, the rooms are clean, the air conditioning is working. They are cleaned daily and on demand! Each room has a balcony with a view of either the sea (in the distance) or the mountains (close). Soap/ shower gel /Shampoo/toothbrush/paste/ slippers/bathrobe - everything is available Breakfast is served from 07:30 to 10:00. Dinner from 17:30 to 20:00. The food is not exquisite, but delicious (I would just like it to be more diverse). There is a 24-hour bar. Alcohol is not expensive (beer 100, sparkling 350) The pool is clean, but deep (children cannot swim alone), there are sun beds and droplets. Pool towels are provided separately. There are tables and armchairs next to the pool, a playground (a house, slides, a swing - children will be fascinated). There is also an air hockey and table football. There is also a computer with games for gamers) The hotel has a children's room from 10 to 19 (with an animator, a lot of toys and games !!!) All the staff are very kind, welcoming, responsive♥️ The only disadvantage (for us) is that it takes about 15 minutes to get to the sea with a stroller. Without a stroller - 7. About a kilometer. There are plenty of sun beds and umbrellas. The sea is clean, the pebble beach. - The hotel is located in a residential area. - 10-15 minutes away (on foot) is the Gagra market, shopping malls, canteens/cafes. - About 25-30 minutes (on foot) there is a gorgeous promenade with attractions for children, lots of cafes and restaurants. Ferris wheel, mini colonnade😀 - 10-15 minutes (by taxi, 500₽) to staraya Gagra. Excursions can be purchased near the hotel. We ordered a transfer to the hotel right away - very expensive (6tr). It was not without rotovirus, but this is not the fault of the hotel, but of the location as a whole! Bottom line: Empire is a chic hotel, convenient for holidays with children, but far from the sea (I repeat - for us!!!!) to some, this km will seem fast)

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Марина Д.

Level 5 Local Expert

Good evening! We rested with my husband in this hotel from 05.07 to 13.07. I would like to mention the administrator Ksenia, a very literate employee, explained everything well, helped with some requests. A postcard and wine were presented for the wedding anniversary. The dining room is excellent, tasty and not expensive. Our room was on the 6th floor, the view was of the mountains, gorgeous. A clothesline was broken on the balcony in the room. They said so and brought a new one. About cleaning hotels 50-50%. The woman is nice, pleasant, but we looked under the bed and there was a lot of dust. My husband used gel and shampoo from the room and these empty bags (from gel and shampoo) lay in the shower for the whole vacation. There was a moment when we were sitting in the room and someone came to clean up. About the pool: it is gorgeous, treated, towels were given and there are sun loungers. It's a 5-minute walk to the beach, the beach is great, we've only been on it all our vacation. The disadvantage on the beach is that we had to install umbrellas ourselves and none of the employees helped us. The hotel offers guided tours, which is very good. We are even thinking of going back there again. Thanks!

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Дарья Миллер

Level 7 Local Expert

I really liked the hotel. It is located not far from the sea. 5-7 minutes of quiet walking. The breakfasts are varied, everything is delicious (especially the porridges). The hotel is very clean, the girls go around with rags all day and wash everything. Everything was quiet and peaceful during our stay. All wishes were taken into account when checking in. We lived on the 6th floor. The prices in the bar, as in the shops, are even lower for something. The receptionists are always polite and try to help in everything. I would especially like to mention the employee of the beach, the first 2 days they came up and asked for umbrellas, because we always burn. In the days that followed, when he noticed us, he always approached us himself.

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Настёна Дмитриева

Level 7 Local Expert

Excellent hotel, we have been traveling for 3 years . Friendly staff , delicious food , convenient location, clean rooms and a cool pool 👍

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Мила

Level 4 Local Expert

For the price, I think the hotel listens to 5 out of 5. We have been vacationing here since 08/23/2024. We got 216 rooms on the second floor with a view of the courtyard. The rooms are small, but clean and cozy, with modern design, air conditioning and TV. There is everything you need: a refrigerator, a kettle, a hairdryer, ironing boards on each floor. Linen and towels are snow-white, comfortable beds. There is a clean and warm swimming pool on site. The breakfasts are delicious, hearty (buffet, not like in Turkey, of course, but also not bad for its price), delicious cheesecakes and pancakes. Pleasant and courteous staff will help you solve any issue. In general, the hotel left a pleasant impression, I would like to return again. Thank you to the staff for their attention and patience. I didn't like that there are a lot of smokers near the pool (for smokers, it's probably a plus that you can smoke wherever you want), both women and men, but there are rather complaints about vacationers. It seems that adults should understand that there are children nearby.

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Дарья Жукова

Level 3 Local Expert

Hello! We had a rest in the "Empire" in July. We were in Abkhazia for the first time. It took a very long time to choose both the area and the hotel. We chose this one. They didn't regret it. The staff is all very polite, always answers all questions. We only took breakfast. We had lunch and dinner sometimes here. The food is not particularly varied, but you can eat and feed the children. It was cleaned very clean. This is the first time I've seen rooms cleaned so cleanly. Although we tried to keep order ourselves, but with three children it sometimes turned out badly. There is a games room, a swimming pool, a small playground, and a bar on site. To the sea, 10 minutes, maybe less. The road is straight. We always took a stroller. But you couldn't get on the beach with her, you had to drag her to your place and back. I've seen some people leave strollers in front of the beach. We didn't do that. There were enough rods and umbrellas on the sea. One thing was found for our family. I don't know if this can be called a minus or my omission. The train was sooo late on the last day. The room must be vacated at 12. And as soon as we arrived, of course, we went to ask for a late check-out. And, alas, we were refused. We just went a lot of places, quite often planes and trains were in the afternoon and we were never refused in hotels, boarding houses, apartments, so I didn't think it would be a problem. But then it happened like this. Of course, we tried to find a room for a local clock (we would have to pay for a day, of course), everything was refused, it was unprofitable. To change the linen, etc. Although we only had to put the children to bed for a quiet hour and rest a little ourselves (we would have stayed there for 4-5 hours). BASICALLY, a little bit about the trip. We rode on a yacht, on a banana (they ride right on the beach), went to the Ferris wheel park, to the dolphinarium, took an excursion to the island of Ritsa. Yacht and banana class. The dolphinarium is very beautiful, but expensive, the Ritz is also very beautiful, but everything is running. There were 40 mines in total on the lake itself. There was no time for catamarans there. If finances allow you, it is more convenient to take a taxi and go yourself. Slowly. It takes about 20 minutes to walk to the wheel. We didn't go to the water park, I read reviews that after one they come out with rotovirus. In general, the area is not empty, there are shops, canteens, we took a barbecue and fish at a stall on the way to the beach. Delicious. Before the trip, some friends said that the people there were not very decent. I can't say that about any local with whom we talked. Unlike tourists, who were rude to us a couple of times from scratch. But that's another story. Conclusion. The rest was a success. The hotel is wonderful. We recommend it. We would have come back here again.

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Маша П.

Level 5 Local Expert

We were at this hotel from 3.06 to 12.06 arrived at the hotel and settled in immediately. The room is clean, the room has bathrobes, slippers, soap, shampoo, shower gel, a set for brushing teeth. The beds are large and comfortable. Mountain view from the balcony. The staff is polite and friendly. If someone goes to the hotel with children, there is a wonderful animator, they work with children all day. The bartender is a great guy. The administrator will tell you everything and prompt you. The pool is beautifully heated, you can swim even at night. The breakfasts are excellent. This hotel is ideal for relaxing. We will definitely return to this hotel.

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Ольга

Level 12 Local Expert

Starting from the entrance group, the hotel is beautiful. Stylish interiors, good-quality furniture in the lobby. There is a bar with a cocktail menu, I recommend you to try homemade white wine, it is really very good. I was checked in at 9 a.m. - the room was ready. I paid 1000 rubles for early check-in. The room is on the 5th floor (we wrote to the hotel in advance, asking for a higher floor). It is spacious, with a balcony, and by the way there is a rope and clothespins on the balcony for drying wet bathing accessories. White bathrobe, slippers, nice towels. There is also a basic shower kit. A hair dryer is available. New air conditioner, works great. There is a kettle, tea bags and sugar. An ironing board and an iron are provided at the reception on each floor. The room has a safe, an ashtray. And even a fumigator . There is no water, but you can buy it in the shop to the right of the hotel entrance. And right behind it is a cafe where they make a good grill. The price includes breakfast, very homemade, the cook cooks delicious, there is a choice - eggs, pancakes, vegetables, porridge, cheesecakes, cheese/ sausage, in general, clearly more than we cook ourselves at home)) For money you can have lunch and dinner at the hotel, I did not go. I liked the pool about the hotel, very clean. There are tables and armchairs. It's a 10-minute walk to the beach, the girls at the reception tell you exactly how. It's hard to get lost - straight all the time. I liked the Uzbek cuisine cafe on the beach, they are the third in a row if you go to the right (located opposite the pedicure in aquariums). Delicious soups, pilaf and pastries. Take towels from home, the hotel only provides towels for the pool. Wi-Fi is very stable for Abkhazia! It falls off at times (in the room), but that's okay. The hotel has the opportunity to put things in the laundry. I would also like to thank Natalia, the hotel manager, for her professionalism and customer orientation. It is rare to meet a manager who keeps her finger on the pulse and helps guests in solving any issues personally. They are engaged in the hotel, it is obvious. Room cleaning is on schedule, all services are great. I will be happy to come back again!

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семен артамонов

Level 2 Local Expert

The place itself is good, new and everything can be eaten, but the staff is just terrible, they wanted to spread it by 5,000rubles, when we gave 5,000rubles, they asked if we could pay with a card under the pretext of "no change", all the fuss, and the cashier girl put 5,000 in the cashier and waited for the transfer payment, and the hostess saw it all.Who didn't say anything and looked at us as if we were trash, I strongly advise against it!!!

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Дима Павлов

Level 14 Local Expert

I recommend a great hotel to everyone, the prices are acceptable, 10 minutes to the sea, there is a private pool.

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юля комарова

Level 5 Local Expert

Great hotel, very beautiful. The hotel is clean, beautiful, the breakfasts are very tasty, varied, everything your heart desires. The staff is responsive, cleaning is constant, the rooms have everything you need towels, bathrobe,slippers, hairdryer, kettle. The hotel has an elevator, so it doesn't matter which floor to live on. The pool is clean, towels are provided. The sea is 10 minutes away slowly, its own beach, sun loungers. In general, everything is super cool. And the bartender Batal is handsome and just a super boy.

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