Air Dilijans

1.0

230 ratings

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Level 13 Local Expert

Worst aircompany in my life. Had to pay more then 30€ for check-in in the airport. Incredibily low service!! Never again in my life. Avoid this company!!!!

Bakha A

Level 5 Local Expert

It's just a disgusting airline, they put it in front of the check-in desk that we supposedly had to register online 4 hours before the flight, if we didn't do that, we'd be fined 16,000 in local currency, it's noteworthy that no one warned us about this in advance, just blatant extortion and bullying of people!

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ЭрикСон

Level 12 Local Expert

They require you to make a paid online registration per day. Russian cards are not accepted. I flew from Cyprus and further to Moscow, went to the check-in desk, was sent to the office on the 4th floor and stripped 15,000 drams of about 5,000 rubles for two taps on the keyboard! Accordingly, the cost of the purchased ticket has become more expensive by 5 tons. Where has it been seen, and what is the check-in desk for?! The plane is good, new, but even the water is in flight, for the money. I'm permanently deleting this company from the list!

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Макс П

Level 15 Local Expert

An ordinary low-cost airline, if everything is done as recommended by the company, there will be no additional fees and charges. With luggage, they are normally allowed to pass in case of violation of (small) dimensions and dimensions

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Светлана

Level 4 Local Expert

There are no advantages!Disgusting attitude towards passengers! The flight Tbilisi-Moscow time was postponed on 28.09-29.09 WITHOUT NOTIFICATIONS AND WITHOUT EXCHANGE OFFERS Why did you suddenly decide for us that a day later is the norm?!?!!People have urgent things to do on scheduled dates, unlike you!I also had to buy a ticket twice as EXPENSIVE TO FLY!!

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Winter

Level 2 Local Expert

They were supposed to fly from Yerevan on the night of December 14, 2023 at 2.00 o'clock. 3 hours before check-in, we learned that the flight was postponed to the morning. A railway ticket for the train from Moscow to Kursk for 08.46 to 14.12 has already been purchased. But if you took off from Yerevan only at 10.45 am, of course, you did not have time. The question is that ticket processing through Yandex.Mail has mysteriously disappeared. Now we can't prove why we didn't use the railway ticket and get the money back

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О.А. Германова

Level 2 Local Expert

Just a terrible airline! I booked a flight Milan-Yerevan-Samara. On the eve of departure, I checked in for a flight (paying for seats). By the way, payment for seats was taken twice - when buying a ticket and when checking in for a flight. Then, a few hours before departure (I was already going to the airport), I received a message that my first flight was canceled (on the second, respectively, the connection was disrupted). I immediately wrote a request for a refund to the feedback service. We received an automatic reply that we will contact you. 2 months have passed since then, and I have written an official complaint once again, attaching all the documents and receipts. As a result, an automatic response again and nothing. The specified phone number of the representative office in Moscow is simply turned off. I have never seen such an outrage in any airline.

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Милена

Level 4 Local Expert

Maybe this review will surprise many, as it would surprise me if I saw it among all the negative reviews.... BUT, I was on a flight from Sochi to Yerevan , with my husband and a 4-month-old child, the flight was NOT delayed, the flight attendants were insanely attentive , the flight staff was very polite, helped secure the child, brought napkins when needed! In general, I can say that the flight was excellent! I was registered in a day, no money was taken from us anymore I took all the necessary things for the child, including a car seat, which was taken in the luggage on the plane (for free! (We took tickets without luggage), a thermos of hot water, a mixture!No one weighed my hand luggage I'm going to fly back on the same airline I will sum up my review with gratitude for a great flight!

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Елена

Level 6 Local Expert

These airlines flew from Milan-Yerevan-Moscow on August 21, 2023 flight 3F246. Yerevan airport, although small, was not crowded, the people were very pleasant and hospitable. While waiting to board a flight to Moscow, we visited duty free and were pleasantly surprised by the prices and the fact that it was possible to pay in rubles. The flight went almost well, since no airport accepted us when approaching Moscow, and then the commander of the ship explained in a calm voice that we would circle for 40 minutes in the waiting area, if they did not open, then we would fly to the alternate airport, all the way to St. Petersburg. But to our joy, the corridor to Domodedovo airport was opened and we landed safely, although not at our own airport, after the plane stopped, the captain of the ship came into the cabin and explained the whole situation, after a short wait we were allowed to leave the plane. At the bottom of the ramp, already on the street, the commander of the ship saw us off and said goodbye to us, it was damn nice. I want to thank the entire crew of the aircraft and especially the COMMANDER of flight 3F246, you are a wonderful person and a master of your craft!!!!! P.S. I don't know, but there were no problems with tickets, seats and check-in for the flight, although I was very worried, since when booking tickets online for almost a month, registration and boarding passes immediately came.

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жанна михайлова

Level 15 Local Expert

I flew with Armenian Airlines on 18.10.23 from Sochi to Yerevan. Everything is on time, wonderful flight attendants, friendly attitude, water was delivered free of charge for 50 minutes of flight. As for hand luggage, when they gave out a boarding pass, they looked at it, weighed it, sent it for an additional payment from someone who does not fit in size. But they didn't look at anything in the landing zone anymore. People who have been flying for a long time, carried 3 bags into the cabin.

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Татьяна

Level 9 Local Expert

A disgusting airline. Flight Moscow Yerevan. Economy ticket for 12,000. The flight was delayed 5 times. Departure at 19.40 as a result, I left at 1.30. Hand luggage is not indicated in kg, only the size 40*30*20 . I lost about 6 kg and they let me through. The main thing is comrades.!!!! Check in online 4 hours before departure. It will be free. The website says that you can also go to the check-in desk, which I was counting on, but they opened the check-in due to a flight delay of 2.5 hours. Naturally, I was late and paid 4000 rubles. A total of 16,000. Not cheap airlines at all. The cabin is old, the flight attendants tried to be polite.The cabin is very stuffy. In short, I do not recommend this airline. You will regret it very much. The only thanks for the free water and a voucher for meals at the cafe. Well, it's kind of a compliment from the company for the delay.

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Level 4 Local Expert

We flew from Moscow to Batumi and back with a transfer in Yerevan. Everything was fine in one direction, except that the flight from Moscow was delayed for more than an hour. When we flew back (on the night from 09.09 to 10.09), at the check-in in Batumi we were given only one boarding pass to Yerevan, and they said that the second boarding pass would be given in Yerevan, there was no need to register. Upon arrival in Yerevan, it turned out that no one knew that they had to prepare something, the airport staff did not know anything, they began to talk rather rudely, because there were a lot of people for the transfer to Moscow, almost the entire plane. Then an airline representative came and rudely sent all the passengers (more than a hundred people) to pass passport control, check-in at the airport and passport control again to fly to Moscow. We stood in line for more than an hour, it was about 6 a.m. when we finally took off. I do not know whose fault it was, Batumi airport or Yerevan, but I believe that this is an absolute negligence on the part of the airline. I do not recommend using their services, despite the cheapness of the tickets.

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Екатерина М.

Level 7 Local Expert

Of the advantages, only the night departure time Cons: the high price of tickets, and a huge number of additional charges: check-in is paid - 30 euros per person, if you made an early check-in 30 days in advance but forgot to print your boarding pass, then you will be charged 10 euros. Free check-in seems to be available through the website 24 hours before departure, but most of the passengers could not use it due to a technical malfunction and were forced to give 39 euros at the airport. Baggage is paid, it is better to pay in advance on the website, it will be much more expensive at the airport. If suddenly you are forced to use the services of this company, read all additional terms and prices. And taking into account all the surcharges, most likely tickets from this air carrier will be more expensive than others

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Елена Л.

Level 7 Local Expert

We flew on September 20 from Sheremetyevo to Yerevan. We bought plane tickets for this company because of the reasonable price. I couldn't register on the website before departure, but at the check-in desk, a nice girl, at my husband's request, found us seats nearby without any problems and for free. The crew of the plane is very pleasant and polite. The luggage was received in Yerevan very quickly, almost immediately after getting off the plane. If I need to fly to Yerevan again, I will use the services of this company.

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Осень

Level 8 Local Expert

I read the reviews and I think it's good that I didn't see them before)). We flew 1 time with this company from Tbilisi, 2 flights. I have no complaints. I have carefully read all the information on the website. No additional payments were made. During the long flight, drinks and a sandwich were offered at no extra charge. The flights took off and arrived on time, they managed to dock. The staff is polite. Of the cons: there is sooo little space on the plane between the rows. Otherwise, either we were lucky, or not everything is so bad))

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Кристина Тоноян

Level 4 Local Expert

Terrible company! It is not possible to get through, the site does not work normally, where you will not go everywhere Error flew Yerevan - Moscow. The flight time is incorrectly indicated on the ticket, plus there was a delay of more than 4 hours, as they explained, they calculated the time incorrectly, so the plane is late (Although they asked a hundred times when buying and explained the situation that we were flying in transit through Moscow) in the end we were late for another flight, sat at the airport for more than a day and waited for the next one flight Thank you for throwing money away for such a disgusting attitude

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Marina Chemereva

Level 4 Local Expert

Be careful, extra money is charged for check-in at the airport, 3500 per person!!!!! And, further, at check-in, they scatter passengers all over the cabin (apparently their program does this automatically), it doesn't matter, children / adults, all in different places. The plane is in chaos, everyone is sitting in someone else's seats. + flights are often rescheduled/cancelled. I do not recommend this airline to fly.

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Julia Gamza

Level 10 Local Expert

Knowing that there are no planes, the company still continues to sell tickets, deceive people. The day before departure, the information on the airport's scoreboard that the flight was canceled, the company continues to insist that it was not canceled, but combined. They transferred everyone to different places, and the seats paid for thereby flew into the pipe. As a result, the flight was delayed by 3.5 hours. No information from the company's representatives, no apologies, no explanation of the situation. And the tickets cost 1000 rubles to endure such bullying!

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Светлана

Level 21 Local Expert

If it is possible to use the services of other companies, I recommend doing so. At the same time !You have to pay for cheap tickets for every step! For a place, for registration (you will not go to the site for free registration in a day!)You have to pay for an extra small purse. For EVERYTHING!!! As a result, the ticket price is doubled!!!

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Creative Lab

Level 3 Local Expert

Compared to even the inexpensive utair, no way. Surprise - 30 euros for registration at the reception, then 340 rubles for a sandwich on board. There will be no soap or at least napkins on board, and the ancient Boeing itself will manage to be an hour late, although it took off only 15 minutes later. By the way, at Yerevan airport, if you have to wait for a flight there, you will also have the opportunity to buy local cognac at the price of a pair of hennessy, and drink coffee at the price of the center of Paris.

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Anonymous review

4 days before departure, the flight time was changed three times, on the day of departure, a message came that the flight departs at its own time, I arrive at Domodedovo airport and it turns out that the flight was delayed by 9 hours, and no messages about the delay were sent to the mail. Now you will have to stay at the airport for 9 hours, I will no longer contact this airline and I do not recommend it to you! Register in advance, otherwise you will be charged at the reception!

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София

Level 4 Local Expert

The Yerevan-Sochi flight was canceled on November 15, 2024, there is no explanation, the money should be transferred, but so far there is no money, and instead of 9600 rubles, only 7000. Although this is not the fault of the passengers, not everything is returned yet, another lawlessness!!!

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Show business's response

Nato Vashakmadze

Level 5 Local Expert

Good afternoon! I want to express my great dissatisfaction with your company! I bought a ticket for flight RM 0929 from Moscow to Tbilisi (respectively, a 30-minute transfer in Yerevan) and also a return ticket for flight RM 0724. I planned to leave on August 4 and return on August 15, as I was supposed to have another flight from Moscow on August 16 in the evening. 5 days before departure, I was informed that the departure time from Moscow had changed, unfortunately, I received the same call again 3 days before departure and the time changed again. The difficulties with the flight did not end there, the biggest surprise was waiting for me on the way back. 3 days before departure, they call me and tell me: "Your flight has been canceled. We can refund the money or replace your ticket, but taking into account that you will fly from Tbilisi on August 15 and from Yerevan on August 16." As we know, there is no direct connection from Tbilisi to Moscow, as well as tickets with transfers are in short supply. Well, the fact that the departure time could be changed again and I would miss the flight from Moscow, could not but frighten me. I had to fly to Yerevan, look for a hotel, go with my things from the airport, then drive back to the airport in the morning – all this is not a very pleasant procedure. In cases of such misunderstandings, normal companies provide a hotel, transfer and meals, since these are your difficulties, not mine, in extreme cases they compensate for all or part of the costs. But Armenia Airlines is absolutely indifferent to all of the above. These flights are the most expensive of all possible options! To be honest, the most terrible low-cost airline has a much better service than yours. That's the only impression I got. This is the third time I've flown this flight and I know what I'm talking about! I will never contact you again and I will not recommend your airline to anyone!

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Айдинян Арам

Level 8 Local Expert

Thank you very much to the airline for understanding the passengers, there was a health problem, I called the airline and was prompted if there was a doctor's certificate, then I could change the departure date, provided a certificate and within 24 hours the operators quickly resolved the issue and changed the departure date after eleven days as requested, especially many thanks to the operator Liana who was in the she contacted us and helped with her extensive experience. Thank you personally, dear Liana, if all and everywhere operators were as literate as you, then life would be better for people at least from this side.

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Онуфрий П.

Level 7 Local Expert

Terrible airline. MANDATORY ONLINE REGISTRATION in 4 hours or a fine of 30 euros at the rate of 120 rubles - in April. In total, we hit 6,600 from an even place. Flights are delayed. The return flight was canceled. I had to write them an appeal, indicating that I wanted to change the departure time. Despite the fact that we bought tickets immediately, I filled out an appeal for each person, understanding the format of the company. Other people were fined for submitting 1 report. In general, it's a TIN. IT'S 10 TIMES WORSE THAN WINNING!!!!! Don't fly it if there are other options.

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Elina

Level 6 Local Expert

The airline is just disgusting, it flew for the first time and it looks like the last time, the flight was canceled 3 times, they sell it to one airport, and as a result it turns out that they do not cooperate with it, how is it at all??? It is not possible to get through to any number. The planes are old , false information is written on the airline's website, only water will be offered for the entire flight. It is unclear how you can be so irresponsible . The only thing you can praise the pilots for their high professionalism. If you want to fly safely without nerves and stress, fly with another airline.

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Сергей Ерицян

Level 7 Local Expert

After buying the ticket, the flight date was changed. I chose a refund (30 business days), and after a few weeks I asked for information when there would be a refund. They said that the yawn was not processed and now they have to wait 30 working days again.

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print e.

Level 3 Local Expert

I have not yet met a worse airline service. I have been waiting for a refund for a cancelled flight for more than three months. During this time, I managed to get through to the office in Yerevan only once, where they did not give me any information and told me to wait. Use the services of other airlines!

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Marika M.

Level 5 Local Expert

To begin with, our flight was postponed from 19 pm to 22 pm, secondly, the notification of this came only at 4.30 pm, thirdly, at the check-in desk we were told that online check-in was closed, despite the fact that there were still 30 minutes before the end and they were forced to pay 24,000 thousand drams. Employees do not explain anything and treat their customers as negligently as possible , even victory looks like paradise against their background . If you have the opportunity not to fly with this airline, please use it!

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Дарья Смирнова

Level 3 Local Expert

The worst airline in my life, everything is for an additional fee, even coffee and tea on board and water included.Check-in for the flight is paid, for 3 it cost 10,000 rubles.

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Юлия Павлова

Level 3 Local Expert

The most disgusting and dishonest company! We bought tickets, but due to severe illness and being in the hospital, we were unable to fly. At first, no one answered for a long time, then they answered and said that nothing could be done and there would be no return. Then they offered to make an exchange. As soon as we selected the flight dates, they informed us that they would not make an exchange for us. I do not advise you to contact this sharashkin office! I wish them to go bankrupt soon!

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Гаркави Яна

Level 7 Local Expert

The worst company , in principle. Any run-down low-cost airline against the background of this airline begins to seem like a luxury. Blatant bullying, elevated to the company's policy, is a game for 23 years. In addition to paying for a handbag as a separate piece of luggage, re-paying for the completed (!) check-in, and having to buy a second luggage bag (you can't just pay for the excess), they managed to simply forget to send this purchased bag. Conclusion: never fly this airline, it's better on foot and on a crossbar

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Максим

Level 15 Local Expert

Hello everyone. Never in your life do not buy a ticket in this airline company twice flew twice 2 hours late Yerevan St. Petersburg. This is a terrible airline, everything is paid for check-in, luggage, in general, we flew from Yerevan to St. Petersburg for 25000 rubles, it was possible to take tickets from a normal airline for that kind of money.

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Анна М.

Level 3 Local Expert

I liked everything. Departures are on time, the planes are clean and well maintained. Everyone is polite and attentive. Changes in the schedule were sent in advance and through several information channels: by mail, SMS. It is impossible to miss it. The flights left a pleasant impression. Thanks!

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Giorini

Level 5 Local Expert

Two flights from Moscow Vnukovo in the summer - June and August. It seems like summer, but everything went great! Thanks to all the airport staff. Especially for girls who solve registration issues on the second floor! The Internet is not very fast in the hall, and luggage storage costs a lot of money- otherwise everything is fine!

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Инкогнито 6976

Level 2 Local Expert

A couple of days before departure, the flight was canceled, and we had another flight "tied" to this flight + on the way back, the flight was delayed for 4.5 hours and there was an additional check-in fee. The worst airline. We used her services for the first and last time. It's better to overpay, but fly safely.

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Серафим Кодичев

Level 3 Local Expert

I bought tickets from Moscow to Tbilisi with a transfer via Yerevan. As a result, the flight was delayed for 4 hours, but the worst thing is that my phone charger and electric toothbrush were stolen. A Gypsy airline that does not deserve any ratings. Just sadness and disappointment. It is also not clear where to turn about stolen items now, since I discovered the loss already at the hotel.

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Елена Перовская

Level 4 Local Expert

We flew from Yerevan to Moscow on June 1, 2023. The flight time is 3h10minutes. The conductor refused a glass of water, "We have everything for money. Can I bring you a bottle for money?" It is written in all international rules that a glass of water is always free!

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Юлия Божкова

Level 4 Local Expert

In early February, flights were canceled, and in connection with this, a forced refund of tickets was made. Tickets were bought through Van tu trip. Application status :under consideration by the airline. The airline's phones are not responding. It is unknown when the money will be returned (if returned).

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Павел Белов

Level 10 Local Expert

All the reviews before me are true! I bought tickets Moscow-Gyumri-Tbilisi and back for 600 S, additionally paid for the selected seats. The flight there was not put in a paid place.. the flight back - the flight was canceled, and there is no information. No SMS, no email. In fact, at the airport, like all other passengers, they had to find out at the rumor level how to get back to Moscow. I wrote an email to this office (Armenian Airlines) - silence.. Apparently, it is not customary for customers to respond there.. How to provide paid services. If possible, choose another airline.

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Светлана Кочеткова

Level 4 Local Expert

The flight was from Moscow to Tbilisi with a transfer in Yerevan. A week before departure, the flight was postponed for a day. The ticket price was $793. I issued a refund of the funds paid, there was only $ 495 to be refunded. $298 turned out to be irrevocable. The company on the website promises to make a refund within 30 days. I hope the funds will be returned.

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Евгения Шацких

Level 13 Local Expert

There were tickets from this airline, and the flight was canceled in the fall. They gave me a voucher. But there was no more opportunity to fly. I asked for a refund. They respond to the mail quickly enough. You can return the money, but I bought it through another company. That company also agreed with them. And everything ended well. I'm happy.

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Kumite club

Level 11 Local Expert

Chisinau - Yerevan flight to Moscow on August 22, 3F535. They didn 't give me a stroller . We were traveling in transit to Moscow. As a result, they sat with a 2-year-old child for 6 hours in their arms. You must understand that children need a stroller!!!! When asked , they would give us a stroller , everyone waved them off and referred to representatives who would be there in 5 hours . As a result, two adults did not sleep with the child and could not put him to sleep. Nearby, the passenger was also suffering with a child. Terrible attitude towards your passengers!!! I do not recommend this airline!!!!!

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Алефтина С.

Level 4 Local Expert

I flew with this airline on 08/24/2023, the route Moscow-Yerevan. The flight was delayed for 5 hours. I missed my connecting flight. The airline refused to compensate for the costs of arrival. You will probably have to go to court. I don't recommend it.

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Mob

Level 11 Local Expert

A company of scammers!!! We bought tickets for a flight to Moscow, as a result, the flight was canceled, we went to the office, but none of the locals know where this office is located and what it looks like, they did not find it for an hour! I had to buy new tickets from another company for a lot of money to return to Russia. There is no one at the ticket office at the airport, everything is closed. No one picks up the numbers on the website and does not respond to emails!!! They will never buy tickets from them again in their life and I do not advise you!

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Татьяна Я.

Level 7 Local Expert

It's just a scam. You will pay extra for each step, including paid registration, it is almost impossible to do it yourself. You will not be given a glass of water on board. Constant flight delays. No way, not this company.

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Anton Ch

Level 5 Local Expert

FlyOne Armenia is an unpredictable aviation company! There are many flights departing with delays. More precisely, most of them! We are currently sitting in Vnukovo. Two hours ago, the flight was postponed by 1 hour due to late arrival. Five minutes before the new time, the start of the landing was postponed for another 1 hour. Then, after 30 minutes, they finally started boarding!? The plane flies for 3 hours and 45 minutes, during this time it was impossible to really calculate the time of its arrival and return departure? Or did he sit down for an hour or so to rest? Some kind of indifferent attitude towards his passengers!!

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Юлия Сапронова

Level 6 Local Expert

If you have the opportunity to fly with another airline, just do it The flight from Tbilisi was postponed 4 hours ahead. At the airport, it turned out that he was still flying according to the old schedule. It later turned out that the company had a glitch. No apologies, food offers, nothing On the second connecting flight, from Yerevan to Moscow, they drove everyone into a bus on the strip and kept them in it Food is shit The attitude towards cattle

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Татьян@

Level 13 Local Expert

The flight from Yerevan to Moscow on July 15, 2023, went well, although it was cool, but there were no blankets on board. Most of all, we were outraged by the sight of a new suitcase (bought in Yerevan the day before) that we received! It looks like they were pierced on purpose! And don't say that the people at the airport are to blame, the airline is responsible for them too!

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Кирилл Михайлович

Level 6 Local Expert

It's a shame and a disgrace. Paid check-in at the airport, flight delay and absolute non-customer orientation confirm the status of the Dnishchensk airline. A rating of 1 is still too much for such a zero.

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Air Dilijans

146 reviews