Detmir

4.1

186 ratings

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Level 5 Local Expert

Today, in the physical store of the city Mall, I wanted to purchase a case for a pacifier. The price tag indicated the cost of 04.29. I checked the Article with the price tag. Everything agreed when I went to the cashier and wanted to pay. The case was punched at the cashier for 07.10. I indicated to the cashier that the price tag indicated the cost of 04:29, to which the cashier said that she was just a cashier and offered I don't need to buy the product, then she called the director, the director came and punched in his application and he also displayed 07.10, I say, but the price tag says 04.29 and the Article with the product converges, I said that they should sell at the price indicated on the price tag in the sales area, to which the director said that they simply forgot to change the price tags.

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Татьяна

Level 3 Local Expert

Caution! I paid, but I didn't receive it, the money is hanging in the air I ordered baby formula from Detsky Mir and paid online. Delivered by a courier — someone else's order. She refused. I thought they were bringing mine now. Instead, support writes: "The order has been canceled, it will not be delivered today." When asked about a refund, "we will refund you when your order is cancelled." No deadlines, no guarantees. The order is still "in delivery" in the application. That is, my paid product is walking around somewhere, but they have my money. The return procedure is not transparent, and the deadlines are not specified. I'm not taking any more chances, I went to a regular store. A very unpleasant aftertaste. That's how loyal customers are appreciated((( P.S. so even today, a review was requested, how was the delivery? So I had to leave a review:) Read it carefully

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Екатерина

Level 8 Local Expert

I chose a toothbrush, put it in the basket, the seller did not punch it and put the basket under the table, also the seller did not say that I had two pairs of identical pants in the basket, the diapers I needed were not in the hall, they were in stock

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Анастасия

Level 3 Local Expert

I ordered basic necessities for the baby (diapers), counting on a certain time. as a result, someone else's order was brought to me (three packages of baby food, water and detergents), the courier refused to pick up someone else's and left. support said in 1.5-2 hours that they had sorted everything out, my order was handed over to the courier and I can wait for his call. No one contacted me for several hours, as a result, after many hours of correspondence, almost at midnight, they answered my message (written at nine o'clock in the evening) that they would have to wait up to 10 days for my issue to be resolved, according to company policy. On the third day, I have three packages of goods at my house. This is all you need to know about delivery from Detmir. I was happy with the store for several years, but I decided to try delivery for the first time and immediately had such a failure. By the way, the delivery is prepaid, so I was left without money and without goods.

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Александр Sman

Level 30 Local Expert

I made an order with delivery. The Yandex courier delivered the order and demanded a certain code. The store didn't send me any code. There's nowhere to call. The store's phone number is not listed anywhere. The hotline number does not work in our country. I won't order any more here!

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Кристина М.

Level 5 Local Expert

There is a special offer, but you can't use it. The consultants do not know why, and not only that they are practically not in the store (write to technical support), as if it were not an online store, what should I write ? If you want the staff to contact you, no, we need to write to you. Prices are dislike (you can find it 2 times cheaper on WB)

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Дмитрий К.

Level 21 Local Expert

We stopped by to take a look and get a price. The store is large, and there are many different products. But, the employees are not interested. We spent about 5 minutes searching for a product for baby girls) They wanted it as a gift. We didn't buy anything, we just looked at it) But it's worth buying the goods!

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Сергей Штаюнда

Level 8 Local Expert

We bought a doll for a child, came to the checkout several times, one price tag is actually worth another

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yana

Level 2 Local Expert

It's a good store, with low prices and kind people. There is a lot of choice of assortment, you can find everything you need. I left a pleasant impression

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Katusha

Level 4 Local Expert

My husband and I decided to go to this detmir once, because the convenient location of the shopping center and now we constantly go there and make online orders. The store is large compared to other children's stores and clean. The goods are neatly on the shelves, the only thing is that it is not always possible to find the right price tag. But no matter how much I turned to the staff, they always helped me to suggest / indicate in a friendly way, very nice girls work. We make online orders often, because it is convenient to come and immediately pick up the necessary things / toys. They collected it with us a couple of times, but we treated it with understanding, it is clear that there are not enough staff and employees are torn into many responsibilities. The assortment is large, there are so many interesting games for children.

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Маруся Болдырева

Level 10 Local Expert

The assortment is small compared to other stores. The store itself is kind of inconvenient. However, we visit there periodically, as it is close to home.

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Никитина Ольга

Level 4 Local Expert

09/25/2025 I was buying things for my son in Titan. There used to be nothing wrong with the service. What went wrong? The seller of the Mutton K.I. is a wildly slow seller. But it's ok. You can understand that. A married couple stood in front of me and bought a lot of things for the baby. The seller put the package on them, punched it, did not pack the things on top, did not take off the hangers, put this stack of things on the package. The confused father took these things with a package, the seller thrust a receipt into his hands. I didn't realize at first until the same situation happened to me. He put down the package, punched it, put things on top, a receipt, and said goodbye to me. He began to serve the following clients. And I was standing there, trying to fold these pants somehow. Even in the fixed price, they at least unwrap packages. Or is it some kind of new law that there is no need to pack goods in a bag?? The service has deteriorated extremely

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Елизавета Падабед

Level 9 Local Expert

It's a complete horror. We went to the website with my son...he chose the tops that he needed...She threw all this stuff into the online shopping cart, came to the store and asked me to sell exactly the 3 sets that my son had chosen. And they answered me: We don't have any consultants to help everyone. This is a self-service store...Go and look for what you need on the hall yourself. Is this normal??????? How do I find it if there are a whole bunch of models and they look similar? To say that I'm in shock is an understatement.

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Егор Шманай

Level 4 Local Expert

Avoid these stores. We ordered 2 orders with immediate payment via the app with my Wife. No points credited. I had to send it to the Russian Federation in a legal entity. I filed a pre-trial claim, and only then did the points come back. Those. Support changes shoes in every message. Photos will be provided upon request

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Оксана

Level 4 Local Expert

It's a complete horror, one cash register was working right away, they were building up a huge queue, they were calculating very slowly, they didn't know the rules, they still didn't tell them to take the third shoe, it turned out they had a 3=2 promotion. I don't visit the website, and there are no ads in the store. It's a nightmare.

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Мария З.

Level 4 Local Expert

The goods cannot be found on the shelves with online orders, they are being taken out of the warehouse. They do not put the online order sheet in the shopping cart. Accordingly, when paying at the checkout, the full cost is calculated. When you don't pick it up yourself, the person doesn't know that the sheet must be enclosed. When you have a question at the checkout: why is the price high, the order is much lower and you show the order on your phone. they answer - because.

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Вероника Кошель

Level 3 Local Expert

The whole store is always in some kind of boxes. It is impossible to drive with a stroller, you need to go around half the store. Yesterday we came for an order, as a result, nothing worked, for some reason they could not issue orders, the terminals just to pay for goods did not work. The staff pretended that this was how it should be, and no apologies for the situation. We love detmir for its assortment and products, but such things are very unpleasant, we don't want to go to this store anymore.

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Jim Svoy

Level 30 Local Expert

Good promotions with affordable prices for Belarusians, except for toys, hygiene products, clothing, shoes, sporting goods, books, board games are available.

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Арцём Буракоў

Level 4 Local Expert

It's a mess inside. One person is working, there is no one else. It's very difficult to find something yourself, because a lot of things are out of place. The price is unclear, either from another country or before the denomination

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Оксана Козлова

Level 9 Local Expert

I do not recommend the store to visit! The store strongly resembles a wholesale warehouse, a lot of boxes and various unpacked products are in the places of approach to the goods, everything is barricaded, as a result of which it is difficult to approach the shelves with toys and other products! Sellers are in a state of mild "hibernation", do not understand what they want from them, disorientate where the product is located, or say that there is no such product at all, but, lo and behold, it stands in a completely different place! There are a lot of consultants hanging around , but during my two-hour stay in the store, no one came up to me and offered help. It's a separate story if you need to pick up an online order in this store! It was June 8, two hours before the store closed. There was an incomprehensible queue at the checkout, murmuring dissatisfied exclamations about the denial of service on cards and the lack of Internet. Forty minutes before closing, I also came to the cashier and heard the parable of the staff about the non-working cashier, the lack of Internet and, therefore, discounts on the promo code cannot be applied, but they can only serve for cash! But we were offered to wait, maybe everything will work! But no, we waited until closing time and went home without much slurping.... We were offered to try our luck by coming back to the store tomorrow!!!! A sad story.... After such a "super maintenance", I will bypass this store! Although the network itself is not bad, there are toys, for example Chico and others, which in this network cost a lot of real money and are much cheaper than other sellers! And the stores of this chain differ in the level of customer service. We were on Dzerzhinsky Ave.- we liked everything: both the service and the order with the goods! But I do not recommend visiting Detmir in Minsk City.

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Юлия

Level 5 Local Expert

A large selection of children's products. Experienced and responsive staff, ready to help in the selection and search of goods. However, the number of employees is not enough, they are torn between the cash register, orders and customer service

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Анастасия Новикова

Level 2 Local Expert

The staff leaves much to be desired. Seeking advice about a product that is sold there is regarded as a violation of "personal space", information can be obtained far from the first time, besides, sellers' consultations contradict each other. Not all the goods are displayed in the store window, although the website indicates that it is there.

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Игорь П.

Level 5 Local Expert

There are constant queues at the checkout. You need to look for consultants in the store, and if you find them, then it's not a fact that they will help - they don't know the product at all. You can't get around the store with a stroller. Many aisles are littered with goods. There's no way to get to diapers at all.

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Саняша Нестеренко

Level 5 Local Expert

It 's terrible , the second time I order the product , I come to pick up the joint . I ordered 10 infant formulas and collected 4 of them with expired shelf life and 2 with suitable ones . And if they had given it to a child without looking at it . I don't recommend it!!!!!!

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Серхио Уик

Level 4 Local Expert

when making an online order, the wrong product was placed. There are three female employees walking around the hall, but they couldn't be reached at that moment. We couldn't figure it out for a very long time. The level of incompetence of the employees of this store is off the charts.

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mr true

Level 5 Local Expert

There are always queues, slow cashiers, some kind of dancing with these discount cards. I've never seen worse service. I've been to Expobel, everything is perfect there. there is not enough head here, the student girls are always sleepy and somewhere they are cooling off. and we all stand in line and sweat, and it happens every time.

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Анна

Level 29 Local Expert

If you compare with the Russian ones, of course, the assortment is smaller and the prices are higher. But there is a department of purely Belarusian goods, not Chinese ones. A normal children's store.

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Виталий Радчук

Level 6 Local Expert

Unloading is wonderful and fast. They can accept the goods at their lunch from 13:00 to 14:00, provided that they are treated politely and humanely.

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Ксения Беспалова

Level 6 Local Expert

The store itself is large, the selection of toys, baby food, diapers is wonderful. But the store's employees are not always tactful, sometimes rude..

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Лучкова Т.

Level 4 Local Expert

If your employees worked instead of laughing at a child's tantrum, then maybe the store would be a good one.

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Natalia K.

Level 12 Local Expert

The store is a disappointment. Of the whole network, probably the most terrible. There are many price tags not to be found, sellers and administrators too. Sometimes the cards don't work, then there are problems with the discount, and the formation of orders is generally a separate story. They collect them incorrectly, then they will not put the right things, then they will put someone else's that you did not order, but they cannot find the order on the shelves because the goods were lost... At the checkout, young girls who work very slowly, can not answer questions, there are no administrators, because they have gone somewhere))))) As a result, today I counted a queue of 13 people, in which people evaporated, because it is also terribly stuffy there. Dear ones, take an example from the employees of the Detsky Mir store at least in the Ocean shopping center or the Sputnik shopping center of the city of Molodechno. It's always nice to go there and buy what you need, the price tags are in place, there were no problems with orders. I won't make any more orders here.

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Андрей Л.

Level 3 Local Expert

They came for the goods ordered through the application, their program is frozen, it is impossible to use the card.The promo code does not pass for cash.We stood for 30 minutes. Nothing is hanging off, the child is in tears!

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Алина

Level 9 Local Expert

The staff is such a thing, from the word at all! I made an order through the app, I look at it not moving, I went to the store thinking that they had a big load there. But, no!!! Someone walks around the hall and talks on the phone about their personal topics, someone just walks back and forth. There are always a lot of boxes of goods in the hall. Plus, only in network promotions.

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Андрей

Level 5 Local Expert

I bought a toy in this store as a New Year's gift. The kit included batteries, which, unfortunately, turned out to be inoperable. The employee checked the toy with other batteries, and it worked, but when I asked to leave these batteries in the toy, they refused me. They said that I should buy new ones myself, as it was "not their fault." On the one hand, I understand that the batteries could have run out earlier, but the fact that the product must be equipped with working batteries, and in fact it is not so unpleasant. It turns out that the responsibility for the completeness and quality of the packaging is shifted to the buyer. I was disappointed that instead of solving the problem, they only offered to buy batteries (they are not cheap) additionally. This attitude towards the client causes dissatisfaction. I recommend that you reconsider your approach to customer interaction and customer service.

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Анастасия Островская

Level 7 Local Expert

I've been to this store more than once, everything was always fine, but today for the first time my husband came to pick up an online order, not me. I don't know what kind of employees they were today, but my husband was extremely unhappy. Firstly, he asked for help to search for goods in the online ordering sector twice from different employees and, without looking up from his phone, he was sent to look for himself, although they could have already helped. Secondly, the amount of payment turned out to be more than when registering in the application, it was lucky that there was not much difference, but the husband clarified why the price went higher if there was less in the order and the cashier said: "why didn't you warn right away?" I'm sorry, but about what? About the price as in the online store, so I did not collect the order from the shelves myself, but took the pre-placed order. Have a conversation with the employees, please, because you don't want to solve this issue with dissatisfaction next time!

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Денис

Level 12 Local Expert

The selection of goods is not bad. Minus a star for the online store. They write that the product is ready for delivery automatically when the time I have chosen comes, although in fact employees may not have time to collect it yet.

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Виктория

Level 6 Local Expert

They came to pick up an online order, as a result it was not on the shelves, the employee tried to find it, but even she did not succeed, she had to assemble a new one, the staff of course limps

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Андрей арбузный

Level 10 Local Expert

I don't know what the cons are, but the shopping center is beautiful, especially for children. The world found a Kinder New Year's series, bypassed 500 stores in Minsk, the only 2kinder in the whole city of 5 stars

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Naggan

Level 22 Local Expert

Okay, but size 26-30 sandals are not enough, there are many places where there seems to be a shortage of this size.

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Иринка

Level 12 Local Expert

I love to come with my daughter, the design and assortment are excellent, the staff is polite

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Андрей Цвирко

Level 9 Local Expert

A mess, they promised the child a gift, ordered through an online store, the assembly did not move, came personally to the store- as a result, it turned out that there was no product, an application error, no one even apologized

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Андрей

Level 15 Local Expert

There are not enough cashiers, it is good that there is an order delivery from the online store

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Милана

Level 4 Local Expert

We asked for help from a sales consultant, but they didn't help us and responded rather rudely.

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Елена С.

Level 10 Local Expert

A large selection of clothes and toys.

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Люся

Level 15 Local Expert

I really love the detsky mir chain of stores, high-quality items at super prices

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Виталий Осмоловец

Level 13 Local Expert

A huge store, the selection of toys is also huge, there is enough space between the rows, you can choose a toy for any budget!!!

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Show business's response

Алексей Гороновский

Level 5 Local Expert

Terrible service, just like the rest of the others. It will be a great miracle if your order is fully completed. If some positions cannot be filled, they will be notified at the very last moment. Periodically, there are problems with payment in stores.

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Яна Латушко

Level 10 Local Expert

Not the best detmir. Not a big one. Where it's not a convenient place to pick up orders, everything is usually thrown away, it's hard to find something.

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Д К

Level 9 Local Expert

We made an online order for this store 2 times. When ordering, everything was always in stock, in fact, orders were not fully collected twice. We ordered cyber at a discount, we also had to buy it in another store for 20 rubles more expensive. I would like to hope that this is not the policy of the management, luring discounts to the store when ordering online. The administrator who worked on 18.11.2023 does not want to solve the issues. I recommend the management to take a closer look. I do not advise from the word at all.

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Евгений

Level 8 Local Expert

It's a good store. The order system is executed in an unusual way. The disadvantage is the high location (third floor)

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Detmir

82 reviews