Belaruski Narodny Bank

4.6

87 ratings

Rate this place

Level 10 Local Expert

I don't know, maybe the impression will deteriorate further, but the first impression is positive. There are no queues, friendly staff, everything was clearly explained and shown how to use the application. Favorable exchange rates for currency exchange. To be fair, I note that the procedure for updating passport data was lengthy, obviously not because the girl was stupid, but because they were waiting for something with her. I think the app was stupid. But, as I wrote, the office is empty and it's at 18-10 on a weekday!

See original · Русский

Show business's response

Level 6 Local Expert

They misled and misinformed that 123 cards are free. After issuing the cards and clarifying the information in the chat, it turned out that the cards were paid to use a lot of conditions for free. I was creating an appeal, the bank called and said if you don't like something, close your cards. And the fact that they deceived and promised some conditions, but in fact they are different, they consider it normal. They say we contacted an employee and he will tell us that he told us everything as it is, that the card is paid. That is, the client turns out to be cheating in their opinion, and their employee is an honest person. I am shocked by this BNB bank. We will not change the terms. If you don't like it, close your cards. Apparently the bank doesn't care about its reputation.

See original · Русский

Show business's response

Даша Химовская

Level 6 Local Expert

I opened a deposit while I was on maternity leave. I wanted the money not to just lie there, but to bring at least something. The bank helped us find a convenient option, everything was processed quickly, explained clearly, without complicated words. The staff is polite, the atmosphere is calm. I go there without stress.

See original · Русский

Show business's response

Fak Marecho

Level 11 Local Expert

I'm waiting for the 5th day for the mobile application to be unlocked, if you have changed the number, get ready to sit there for another time, fill out a bunch of surveys, also on the phone of the same questionnaires when they change the data, get ready that they will get confused in this data, and if they tell you that you would write somewhere, etc., you don't do anything better yourself sitting there for an hour or two hours is better than waiting for 3 days and not the fact that they will answer.

See original · Русский

Show business's response

Полина Алферова

Level 6 Local Expert

I came to get the finished plastic. While we were processing the documents, we helped download a new spark and connect notifications, I'll be fine-tuning it for myself at home)

See original · Русский

Show business's response

jajoba

Level 18 Local Expert

I would like to thank specialist Maria Filonenko for the professionally provided detailed advice, clarifications and assistance in working with the Iskra application!

See original · Русский

Show business's response

Александр Т.

Level 2 Local Expert

Convenient location and work schedule. I give individual 5 stars for Maria Felonenko's work and for her help in restoring access to the mobile application.

See original · Русский

Show business's response

Камиль Безрук

Level 8 Local Expert

There were no queues, the service was fast and courteous. It's nice when a bank operates in a shopping mall and you don't have to go anywhere on purpose.

See original · Русский

Show business's response

Макар Ж.

Level 5 Local Expert

Terribly slow customer service. There are constant queues, the queue system works according to an incomprehensible algorithm, if you can put a zero in the rating, my score is 0. The compartment in the Crown is a castle. 07.02.2026 11:01

See original · Русский

Show business's response

Иван

Level 13 Local Expert

It turned out to issue a card quickly. A female consultant helped set up the app and told me everything. There are no queues

See original · Русский

Show business's response

иван

Level 17 Local Expert

A bank account located in a convenient location. They answer all your questions. And here you can pick up a pre-ordered card, which is convenient.No need to go to the department itself

See original · Русский

Show business's response

Александр Осадчий

Level 24 Local Expert

It's just a bank counter with one employee working at it, and there's an ATM here. I found two employees who had the exact opposite impression. The boy served 8 people very quickly, two at a time. Another time, the girl did not want to look up from the phone and answered all the questions "fuck off." At this counter, you can open a card and solve minor issues, the branch is not a full-fledged one.

See original · Русский

Show business's response

Ольга Мазурова

Level 5 Local Expert

Great location right in a busy shopping center, island-shaped format, the girls are helping well, I made a cashback card with them, well done

See original · Русский

Show business's response

Лариса Guk

Level 7 Local Expert

It's a small island, but everything you need is there. I didn't have to stand in line, the employee worked very quickly. To be honest, it is convenient when the bank is not in a separate building, but in a shopping center.

See original · Русский

Show business's response

Сергей Шушарин

Level 19 Local Expert

We have received a message that the old application is no longer working and you need to download the new Iskra application. I downloaded it, but the app won't let me log in to my account. They are invited to the office for personal identification. Despite the fact that I am in the Russian Federation. They say the same thing in support. 21st century technologies in the BNB Bank! You can't use the website either, only through the app and personal attendance at the office. You understand that it is physically and economically not always possible to visit you when you change the rules on the go. In general, I recommend that clients weigh the pros and cons before contacting this financial institution. Despite the fact that the commission for opening the card was paid at an inflated rate. Do I need such surprises from the BNB bank? And you?

See original · Русский

Show business's response

Инкогнито 6846

Level 4 Local Expert

I am very satisfied with the service! Bank employee Darina promptly helped to open several cards, explained how to use the application! She agreed with me the address of the bank branch, where I subsequently received the card! Nikolay

See original · Русский

Show business's response

Michael M

Level 2 Local Expert

I applied yesterday on 19.09. to the branch in the gallery shopping center. To be honest, I came to the opening and to find out all the points, since the bank's transition to the new system is just terrible. I came to write a complaint! But, to my surprise, the employee of the department (a girl with dark hair and such responsive people, I have not yet met), somehow miraculously dissuaded me from complaining and solved all my questions. Thank her very much! But, I decided to write a review. Thank you very much to the employee for solving the issues and giving her an alternative. From now on, if you have any questions, I will only contact her.But, the bank will have further questions. Please set up the work of the cards! The call center will also not be reached!

See original · Русский

Show business's response

SLK .

Level 12 Local Expert

Constantly broken application and protracted technical work. Errors in displaying the account balance. Erroneous charges/debits. Errors in SMS processing by the application, leading to access being blocked. The worst service of all banks in Minsk. They lure you with special conditions, but you can't use them.

See original · Русский

Show business's response

Максим Сазонов

Level 8 Local Expert

I received excellent advice on a loan In our opinion, I'm thinking of applying for a trip to a sanatorium

See original · Русский

Show business's response

Ольга К.

Level 7 Local Expert

We are very grateful for the help of Ilya Tabelevich, an employee of bnb bank, he helped us with all the questions about opening a card for non-residents. He mentioned all the details and risks. Thanks a lot to him!

See original · Русский

Show business's response

оля Пархомова

Level 8 Local Expert

I opened a deposit in this bank because they have excellent conditions. The office is very comfortable, and the staff work quickly and are friendly. I completed all the documents in just 15 minutes!

See original · Русский

Show business's response

Димитрис Стойкий

Level 8 Local Expert

I took a card here for a study trip abroad. I chose them because their cards work well, and my friends praised them. Normal courses, adequate support.

See original · Русский

Show business's response

Дмитрий Жихарев

Level 15 Local Expert

It's just a point with one consultant at the ATM. Clean, neat. Attentive, trained staff.

See original · Русский

Show business's response

Раиса Андык

Level 10 Local Expert

It is pleasant to work with the bank, it is clear that they are interested in customers. The accountant praises separately, the personal account is clear, does not hang, everything is logical.

See original · Русский

Show business's response

Андрей Бла

Level 5 Local Expert

There is no way to withdraw cash using qr, the ATM was not working. They were sent to the castle or Galileo.

See original · Русский

Show business's response

Игорь Корнеев

Level 12 Local Expert

A good bank. In 2 days, I issued myself a Mastercard for payment on trips. By the way, I did not plan the design. I just did it and that's it.

See original · Русский

Show business's response

Андрей Громыко

Level 6 Local Expert

The girls who work there are very nice and pleasant, the manager Galina helped to issue the card, told me all the conditions, I was very satisfied as a client, thank you)

See original · Русский

Show business's response

Вероника Дюхова

Level 8 Local Expert

This is not the first time I have changed the currency here. The exchange rate is normal, the cashier works without delay.

See original · Русский

Show business's response

Михаил

Level 7 Local Expert

I do not recommend this bank, they blocked the card for the transfer and could not figure out what to do in a week. I closed my account and went to another bank

See original · Русский

Show business's response

Я Гость

Level 13 Local Expert

The line for legal entities does not work when pressing 2 in trading mode. They promised to fix it, but 2 weeks without movement. There is no separate phone.

See original · Русский

Show business's response

Milana Давыдова

Level 8 Local Expert

I was pleasantly surprised by how well everything was organized. I did not expect that a banking issue could be quickly resolved right at the mall.

See original · Русский

Show business's response

Сергей Николаенко

Level 11 Local Expert

Of course, it's not a branch, but just an island in the shopping center, but the guys are great, they advise competently.

See original · Русский

Show business's response

коля лабтинский

Level 9 Local Expert

There is such an ostravok, an adequate person at the counter, helped to issue the card.

See original · Русский

Show business's response

Dim.K.

Level 20 Local Expert

Conveniently located. Not all employees here are equally attentive and friendly. I liked the central office more.

See original · Русский

Show business's response

Никита Шарабайко

Level 3 Local Expert

problems with ATM operation

See original · Русский

Show business's response

Роман

Level 27 Local Expert

A convenient point in the center

See original · Русский

Show business's response

Сергей Сочевичик

Level 9 Local Expert

the card works well in Germany, I recommend it.

See original · Русский

Show business's response

Ann K.

Level 4 Local Expert

We arrived, but there was no specialist on site. There was no break announcement.

See original · Русский

Show business's response

Дмитрий Белкин

Level 22 Local Expert

A very greedy bank, but it issues really working international cards for Russians

See original · Русский

Show business's response

Дима Рыкунов

Level 8 Local Expert

They were not allowed to sit down, wait for the girl

See original · Русский

Show business's response

Александр П.

Level 4 Local Expert

I am changing a bad rating to a good one when canceling the "decision of the bank's board" to implement the I WANT MONEYBACK button in the application. Well, I don't want to play games related to the "decision of the bank's board." Value your clients' time. They came up with the buttons....

See original · Русский

Show business's response

Лариса Орлова

Level 7 Local Expert

This month, I received a cashback of 32 rubles. Wonderful! 😊

See original · Русский

Show business's response

sergey_RS

Level 11 Local Expert

Works on weekends

See original

Илона Бакун

Level 14 Local Expert

The island of the bank is very convenient and there is a currency exchange👍🏻

See original · Русский

Show business's response

Belaruski Narodny Bank

44 reviews