Maps · Polatli · Building materials wholesale

Baycan

4.1

6 ratings

Open until 19:00

Ankara Province, Polatli District, İnönü Cad., 99

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Ankara Province, Polatli District, İnönü Cad., 99

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4.1

6 ratings

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Esma Çalışkan

Level 2 Local Expert

Shopkeeping is not just about opening a shop, we have seen this very clearly today. I can't remember having a business experience in my life that made a customer feel so worthless. We entered the store, we were not properly looked at for a long time. Mom tried to explain our problem. We told you that we lost the plug of the paint that was taken from here earlier. ”Bring the paint, let's see if we can understand," he was told. So we went to the car and brought the paint. And then what happened? We waited for the business owner's phone call to end for about 20 minutes. There is no queue of customers in the store. It's not crowded. We are waiting there as a customer, while the other party continues the phone call for minutes. Eventually the phone was turned off, we were told ”I don't understand" and redirected to someone else. When we opened the box to check the paint, small pieces of dried paint on the side of the box spilled on the floor. Moreover, it was they who wanted us to open the paint. And on top of that, mom and dad were scolded. “”The point I really couldn't accept was that they made my 58-year-old father clean the dried pieces that spilled on the floor from the side of the paint box, even though I explicitly said, “he doesn't need to wipe it off,” and then they said, "there's a mark left." "I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry, I'm sorry. There is no spilled paint in the middle. We haven't messed up. Only the dried pieces on the side of the box fell to the ground. But the approach to the customer has reached such a point that a person, whether he wants to or not, asks, “Are we a customer or a criminal?” he thinks. So I couldn't take it anymore and I reacted. ”No one has been interested in us since we arrived, we are waiting for your phone call to end, although the store is empty," I said. The response we received on this: “I didn't go on Friday because of you.” It's really unbelievable. If you need to go to Friday prayers, you can tell us about it. And we say, “Go ahead, we'll be waiting for you.” But what kind of customer understanding is it to talk on the phone with the customer for 20 minutes by your choice and then say, “I didn't leave because of you”? Moreover“ "Write whatever you want to Google, are you providing my sustenance?” it was said. No, we do not provide for anyone. But as a customer, we decide where to leave our money. We did not ask for special treatment from anyone. We only expected to be greeted like a human being, to rest while telling our problems and to be treated with respect to the customer. And we felt like we weren't taken seriously from start to finish because of the clothes we were wearing. Maybe it wasn't like that, maybe I'm wrong, but the treatment we saw leaves such an impression on a person whether he wants to or not. Because even though we came with a paint bought from this business before, this is the attitude we saw. Tradesmanship is not to belittle, scold, keep the customer waiting, or make the customer do business. Sometimes a person comes out of a business by learning something without buying a product. We learned this today: The place where you give your money also shows how it will treat you. For us, the door of this business is closed as of today. ”“I'm not saying ”go" or "don't go" to anyone. I am writing as it is that we are living. Let everyone who reads make up their own mind. We will not forget the treatment we have experienced and we do not allow our right. We are referring to Allah. It is really very heavy for a client to be humiliated and made to feel worthless in this way next to his 58-year-old father. Pity. It's really a pity.

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