Банк ВТБ

5.0

72 ratings

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Level 2 Local Expert

The bank's branch demonstrates a high level of professionalism. Our staff is always ready to resolve any issues promptly and competently. The atmosphere in the department promotes productive interaction. Customer service is provided with maximum attention and care. This department is an example of excellent work. I would like to express my sincere gratitude for the work done, especially noting the significant contribution of Ilya Teslin. He provided comprehensive explanations regarding the necessary actions and promptly answered all questions that arose.

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Валерия Безносюк

Level 2 Local Expert

I recently applied to the VTB branch on Frunze. The staff immediately oriented where to approach, and then explained everything in detail and without haste. The department is cozy, there is no fuss, the queue moved normally, no hassle.It's nice to treat a client like a human being and really try to help. In general, I was very satisfied with the service and attitude. Now I know exactly where to contact if you need banking services. Thanks!

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Эльвира Глухова

Level 3 Local Expert

Today we had to contact the bank and, unfortunately, we got right into rush hour. But despite this, we were accepted quickly. Not in 15 minutes, of course, but in an hour, a little more. The staff is very nice, polite and knows their business well. 3-4 people from different categories pass through in half an hour, so as far as I'm concerned, it's quite fast. The building itself is very cozy. There is a coffee machine, good lighting, a fairly simple place and comfortable ottomans. There are also air conditioners in the reception windows themselves. In the process of completing tasks, you can also exchange a few words with employees and their friendliness is really pleasing. Thanks, I recommend it.

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Дарья Григорьева

Level 3 Local Expert

A couple of weeks ago, I contacted this department to resolve my financial issue. The staff quickly sorted it out and consulted me. He was served by a pleasant young man. I didn't wait long, all the people had coupons, so there was no rush. Thank you very much again!

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Юлия Комиссарова

Level 19 Local Expert

I would like to express my deep gratitude to Nikita, an employee of this office. Excellent, courteous service. Today, at the peak, 04.09.2025, I visited the office. Despite the fact that the place of account management is Moscow, he helped me figure out and quickly resolved all the issues, advised on various banking products, helped me master the bank's application, which I didn't really understand. Nikita, thank you very much, you are a Human Being. I also want to express my great gratitude to the security guards and the receptionist, who gave me a ticket so that the waiting time with young children would not turn into eternity. Thank you guys so much! To be honest, I was afraid to go after reading the reviews. But I have never confirmed the negative towards this department. Thank you.

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Лиза Граневская

Level 3 Local Expert

I want to thank the staff of the department! They do their job efficiently and quickly. Manager Ilya advised us competently and kindly about the contribution. I was pleased with my visit to the Bank!)

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Мария Ворошилова

Level 3 Local Expert

A pleasant impression was left when visiting the bank! Special thanks to Julia for helping me with my problem! Fast, clear and to the point. A very competent specialist. I will contact you again!

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Карина Каринова

Level 3 Local Expert

Excellent department, you can immediately see all the specialists are professionals! I would especially like to mention Danil's manager, who promptly resolved the issue and provided high-quality advice! A bonus for him!

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Татьяна Зуб

Level 3 Local Expert

I visited the VTB branch and was extremely dissatisfied with the service. At the reception, the employee behaved irritably and unkindly. It was necessary to get to specialists in individuals and legal entities, but instead of a logical organization of the reception, they were forced to just wait. Victoria Sysoenko, a specialist in legal entities, was without a client all this time, but claimed that she had called me and communicated in a rude tone. I kindly ask the management to pay attention to the quality of service and the level of communication of the staff.

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Ольга Маслакова

Level 3 Local Expert

Thank you for your prompt and competent service! The wait is minimal, all the questions were solved quickly! The communication is polite and friendly. The atmosphere in the department is friendly. Clean and cozy!

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Сова М.

Level 2 Local Expert

I contacted the bank, and the issue was resolved very quickly. There is no queue. The staff is polite, helpful, and helpful in all matters. I was very pleased. I recommend

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Saha Scham

Level 2 Local Expert

They assured me that I would receive a card of Their Own within a month! I arrived via m-c. The card is not ready. They also said m-c and they will definitely do it. I came back through m-c, but they didn't do anything and promised to wait for m-c again!!! He took the docks away from them and refused their services in all directions! From the docks at the PSB, they made the map in 27 days! Three more months passed, and I received an SMS from VTB on my phone saying that I would have received a debit card that was out of the question! Conclusion: waste of time, waste of money on the way to the bank, incompetent staff, well, they do what you ask.

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Алексей Вадимович

Level 3 Local Expert

I would like to express my gratitude to VTB Bank.For competent communication and a quick solution to my question.Even in Moscow they could not resolve the issue !!You should be proud of such employees and take an example from them , so that your bank would have more such employees .

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Екатерина

Level 3 Local Expert

We quickly consulted and provided high-quality service, there are no complaints, the best bank in the region and good specialists in the branch

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Екатерина Корсун

Level 2 Local Expert

I visited this department on 31.07. I liked the service, everything was explained competently. A convenient office not far from work, I recommend you to visit.

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Иван

Level 3 Local Expert

Excellent department, all managers are as competent as possible. This is not the first time I have applied, and every time everything is at the highest level. Thank you for the excellent service.

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Анастасия Александровна

Level 8 Local Expert

Employee Anastasia (with red hair), you're just a cannon! She served me very quickly and efficiently, closed all my questions, answered about the savings account) I bet not only 5rubles to the bank, but also to Anastasia.

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Екатерина Бездухова

Level 2 Local Expert

I was very pleasantly surprised by the work of the staff: they explained everything in detail, told about the conditions, risks and possible bonuses, and did not rush to make a decision.

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Елизавета

Level 2 Local Expert

All the staff I talked to were friendly and professional. They are always ready to help and explain all the nuances.

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Виктория Черкасова

Level 7 Local Expert

The service lasts up to 15 minutes. Very nice and good staff. The conditions and features of the maps were explained in an accessible and understandable way. The department is clean and pleasant.

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Олег Ерофеев

Level 3 Local Expert

Good bank, quickly serviced. I would like to mention the employee Anna Grekova. Everything was explained and shown in an accessible way.

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Карина Зимина

Level 2 Local Expert

The department's work is at a high level. The managers are qualified. The service is excellent, as is the attitude towards the bank's customers

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Вадим Безносюк

Level 2 Local Expert

I was satisfied with the bank's services, received top-level service, and Danil, a competent specialist, quickly solved my question.

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Данил Лодавиченко

Level 2 Local Expert

Thank you for your help. The staff are highly qualified and helped a lot when visiting the bank branch.

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Александр Коренев

Level 2 Local Expert

Whoever writes bad reviews about this branch is probably evil goblins. A wonderful department with excellent staff. Daria is a separate love and eternal respect. Thank you so much

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Бекхан

Level 5 Local Expert

I don't recommend this bank to anyone because the staff is very rude, especially the girl, thanks to her too. I still didn't know where I was. I said it was the Luhansk People's Republic and not Russia (girl, wake up before it's too late) I was sitting there while they were serving me, I felt that I was a bank employee and she was a customer at another branch. The problem was solved in 10 minutes. It's better to change staff because of them. VTB Bank loses so many customers, even the manager, in one Thank you to Great Russia for your attention

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Алексей С.

Level 2 Local Expert

Excellent department, the manager explained and told everything in an accessible way, and was satisfied with the service.

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Даниил Б.

Level 2 Local Expert

We were informed in great detail. I was satisfied with the service, I hope it will be just as good in the future.

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Кристина Шагова

Level 3 Local Expert

Convenient location, fast and high-quality service

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Дарья Лопатина

Level 2 Local Expert

Very friendly and professional staff. We are always ready to help and answer all your questions.

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Ника Кулакова

Level 3 Local Expert

I do not recommend being a client of this establishment. You can 't call it a bank . I urgently needed to withdraw money , it was immediately blocked , the operators are always sending to the branch so that employees with managers like gypsies could place money that I urgently needed to withdraw .

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анастасия гиря

Level 2 Local Expert

Excellent specialists, always ready to help and answer all questions.

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Артём Яровий

Level 3 Local Expert

This is not a bank, this is some kind of trash BANK, I've been sitting for 2 hours now, I can't get to a specialist to restore the business account, I already regret that I contacted this bank in quotes in the PSB there is no such thing!!!

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Владимир Жуков

Level 5 Local Expert

I went in and out, and the guard, without getting up from the couch, started asking where my ticket was, and the next question was, but without a ticket? No response was received

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Ирина

Level 2 Local Expert

Everything is fine!!! Polite, friendly, patient, professional communication between specialists and staff of the department! A cozy and comfortable atmosphere in the VTB branch! Thank you very much! Keep it up !!!

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Карина Снигур

Level 2 Local Expert

I am very grateful for the promptness and human attitude.

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Зуля Быстрикова

Level 2 Local Expert

I don't understand one thing, Nikita Sergeevich Marososky, you were hired from the street, a terrible office, not professionals in your field, first find out your job, then work, and yes, know one thing, Russia is one for everyone and the law is also one, they really picked up a bunch of fuckers and that's it! We need to continue writing a complaint about you.,

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Инкогнито 5260

Level 3 Local Expert

What a terrible bank! Both the employees and the manager. Couldn't figure out my question!

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Ксюша

Level 3 Local Expert

I thank the bank's employees for their help and professionalism in their work.

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Иванов Дмитрий

Level 2 Local Expert

Good employee, thank you very much, Nikita