Ami-mebel

4.2

400 ratings

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Level 8 Local Expert

Disgusting service. Sellers are not qualified. It is impossible to get basic advice: we do not know, read on the package. They don't want to go out into the hall. The range is medium, although the location is very good. The product is not available on the hall - they did not even offer to order it

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Andy Cuba

Level 2 Local Expert

Заказали диван, ждали больше недели. Привезли сломанную деталь, уже больше 2 недель кормят завтраками о том, что вот-вот привезут замену, при этом никогда сами не звонят, не сообщают почему деталь не везут и тд, каждый раз приходится дозваниваться самому и узнавать что там. Видимо придется написать заявление на выплату пени в магазине, тк установленный срок замены превышен согласно закону.

Анастасия Демидович

Level 4 Local Expert

It 's just terrible , I was surprised by the attitude of the staff , the guy who 's at the checkout - you're out of place! We bought an armchair , a chair , there are no sellers in the hall at all , they came to the checkout to find out by availability , so the person didn 't even think to get up and look at it himself and come up and clarify what we were interested in , he just sat and we arranged a roll call for the whole store , it turned out we bought an armchair , a chair from the window , no packaging , no packaging , no cashier I asked if they could sort it out for us , the employee replied there was no one there , and apparently he was not with us mentally . I told him so at the checkout, well, the service , as if it had been muddied !

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Олег ***

Level 8 Local Expert

The furniture at 104 Dzerzhinsky Ave. is a quiet horror. I came to choose a bed for myself. The hall is large, but the wind is blowing there - not a single sales consultant. I had to go to the checkout and stand in line to get a book of offers on the third attempt. That was the end of my attempt to buy a bed. I do not recommend furniture, disgusting attitude towards the buyer

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Alena C.

Level 7 Local Expert

Hello, I bought a bed on 03/26/2025 at this store. Polite staff, a consultant guy helped in choosing a mattress. Almost the entire range of the store is presented in the store itself, which is very convenient, you can touch everything in person. I liked the service. Everything was delivered a day later. Thank you.

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бигудя

Level 6 Local Expert

it's a complete horror and not a service, especially on Dzerzhinsky 104. no responsibility for the cargo. We sold one sofa, brought another, and paid for the third. Just great! No compensation or anything

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Юлия Грецкая

Level 4 Local Expert

Terrible store! At first I didn't say anything when I bought a table and a sofa! I just bought a mattress and a sofa cushion, I paid for everything right away, they didn't give me a receipt! I ordered the delivery of a mattress - they said wait! It's been 4 days now - the dispatcher hasn't called! I'm calling the store to clarify when to expect delivery of the paid purchase that is in stock! The store is resetting the number! I've dialed 6 times, and the beeps are reset. You can't wait for a consultant at the time of purchase! I went looking for someone to make a purchase! There were VERY FEW buyers in the room at that moment, and I did not see any sales consultants who were busy with work. The question is, what are the employees so busy with?

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Валерия Н.

Level 9 Local Expert

I never write negative reviews, but it's just a blatant mess. My screenshot shows attempts to reach the store! Attempts were unsuccessful. We bought a bed, more than half of the bolts are missing, the wrong parts were put in. You can't ask anyone, they send you to the warranty department via the hotline. And the warranty department sends it to the store. And in the store — see point 1! Clowns 🤡 To get the missing details, as it turned out, you need to write an application and they will review it within two weeks.

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Светлана Г.

Level 4 Local Expert

The attitude of the staff towards customers is disgusting. Three cashiers, chatting pleasantly with each other, were asked to buy a metal floor hanger. Unwilling to be distracted from the conversation, they looked at the database and replied that the product was in a single copy and was assembled in the sales area, and continued their communication. When we asked what we should do in this situation, they replied that if we wanted, we could disassemble it ourselves, since they had no one to do it and they didn't have the tools either, or we could pick it up assembled. They did not provide any other solutions to the problem (to see when it is expected to arrive, availability in other stores, etc.). This is not the first time we have encountered a similar situation in this particular store. It seems that the customers here are just preventing employees from quietly sitting out their working hours.

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Люся Силивончик

Level 5 Local Expert

Terrible service!!! Ordered a mattress, (as it was not available, but they are delivered and quickly disassembled). We asked how convenient it is to pick up, we agreed with the store. We paid the full price. After 3 weeks, they called and told me to pick it up within 3 days. It's Friday afternoon! It turns out that you need to pick up paper from the store in order to pick it up from the warehouse on the Uruchye side (remote warehouse). It only works on weekdays until 18! Immediately, they refuse to refund the funds. After that ( write an application, they will consider it)

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Татьяна Кистень

Level 2 Local Expert

We bought a computer chair in a store for 274 rubles. On 08/16/25, after two weeks of operation, the fabric on the back of the chair tore, took a photo of the defect, contacted the store and wrote a statement. A week later, we received an answer that the chair would not be replaced, because we allegedly operated it incorrectly, namely, mechanically damaged the product. I am very unhappy with the answer why we should suffer if you use poor-quality hardware and then talk about improper exploitation. They just sat on it or they had to put it down and dust it off. So why do you need a one-year warranty if you don't replace the product in the end, but you've wasted your money? It is a pity that they treat their customers so unkindly.

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Дима

Level 6 Local Expert

Oh, what a low rating, I'm not surprised. Last year we bought a computer chair, there was nothing in the hall to understand whether it was convenient or not. It turned out to be too small in size, and they refused to return it within 14 days. We were told that the gas elevator was already engaged. Otherwise, there were no problems, the chair was brand new and unused. Most likely, the manager came up with such an excuse, no matter what to take back. The price is small, of course, but it's still unpleasant. Catch a well-deserved unit.

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Alina

Level 7 Local Expert

it's a good store, small, the selection is excellent, the quality of the goods is normal, I either didn't find promotions and discounts or didn't notice them, but I often see them online.

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М 7 Е 4

Level 16 Local Expert

A good store bought a lot of things, the staff works slowly, you always need to adjust them and tell them what and how they don't really want to work, but I'm already used to it)) The choice of goods is there, the quality of goods is normal, there are very good discounts!

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Дарья Демешкевич

Level 4 Local Expert

The service is disgusting, everyone always walks around with a disgruntled face. Especially the girl at the reception with black hair. She was rude to people several times in front of me. We have arrived now, one question - 2 dissatisfied people and we left. The nightmare is shorter

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Gerrero

Level 28 Local Expert

Not a store, but a damn thing. We wanted to buy kitchen organizers, which we just couldn't find in the store. And there's no one to ask. There are no consultants on the floor at all. At the checkout (to ask the cashier) it is impossible because of the huge queue. And the rating on Google maps is 3.7⭐️. Which is an order of magnitude lower than on Yandex. And empty ratings without a rating shaft, which indicates a paid cheat.

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Анастасия М.

Level 7 Local Expert

We bought furniture, when assembling the furniture, it turned out that the part was broken in two places, called the specified number, respectively, no one picked up the phone, called support, they explained what to do (thanks to them), went to this store, wrote an application for the exchange of the broken part, then asked when to wait for the part for what It was said, "I should have gone to Maxim Tank, it would have been faster." The question is, why did you bring a defective part, and I have to go to the other end of the city to accept the application there??? The quality of the furniture is terrible, everything is chipped Although the furniture is not too expensive, it does not give you the right to make such a marriage! Someone has been collecting this money for your furniture for years and can get it..

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Let it happen

Level 3 Local Expert

One star, and that's only because you can't put less. This is one of the most frustrating furniture buying experiences I've ever encountered. After delivery, it turned out that only a part of the bed parts had been brought. It was impossible to assemble it. When I called the office at 6 Maxim Tank Street, I was counting on at least some help or explanation. Instead, I was faced with indifference and disdain. They actually made it clear to me: "We don't know anything, come and write a statement." No interest in solving the problem, no attempts to fix the situation. Later, the missing parts were still delivered. At the same time, they said that if there was anything superfluous, they would come and pick it up later. That is, the company makes a mistake, and all the inconveniences, lost time and waiting fall on the client. But what struck me most was not even that, but the complete lack of basic respect for the customer. In the entire history, none of the employees has offered even a simple human apology. Neither for the incomplete package, nor for the need for repeated delivery, nor for the time I spent. If the company is not able to properly complete the order and considers such an attitude to the customer acceptable, then what kind of service can we talk about?

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Данил Д.

Level 7 Local Expert

The staff is trying to deceive customers We wanted to buy chairs (15.05), called the store, said there were showcase samples available, we agreed, made a reservation. Upon arrival at the store, it was these chairs that increased in price by 2 times, the price tag was new. On the website, these models cost 160, on the stock 120, and after my booking, the price jumped to 200p. The staff, when asked why, said that the action was allegedly over, although other models in other colors cost 160. Also, the display samples were defective, but I was not offered any other prices. The seller fussed, didn't explain anything and said, "then won't you pick it up?" The same chairs were eventually taken from another store for 120 rubles, please pay attention to the conscientiousness of your employees.

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Милана Смит

Level 4 Local Expert

The consultants don't want to work, they asked for a chair consultation. Instead of coming with us, we were sent to look for what it was called. As a result, they left without buying) Basically, I didn't want to buy

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Дима Крам

Level 13 Local Expert

The main thing is not to confuse their entrance with the restaurant, as everyone who comes for the first time does! :) Good choice, great prices. And if there are discounts, then fire at all! I bought hammocks from them, cushions for sitting / lying down, a tourist table with chairs. Everything has been tried, everything is fine!

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Людмила Зезюлевич

Level 3 Local Expert

I bought a closet in this store. It was made for two months, although when buying it it was said that with 100% payment, a maximum of 15 days. When trying to figure out why it took so long? Everyone only rudely replies that it is made. As a result, the cabinet was brought, there were no components (68 screws). The edge is radically different from the main color. And they couldn't call to complain, so they gave it three days. They brought it on Friday, they collected it on Saturday, and Sunday and Monday are days off! It's a disgusting store. I've never bought anything in it (except for the closet), and this situation has shown that I won't go into it anymore

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anya.rpn

Level 3 Local Expert

the staff is disgusting (not all of them, there were also pleasant consultants), they roll their eyes at questions, they answer with dissatisfaction we wanted to buy a bed (a sample, we were told to disassemble it ourselves, we have 3 days to do this). To the question "will anyone help us?" we answered "why should we do this?"

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Александра

Level 4 Local Expert

We made a purchase in this store with delivery registration. The consultants in the store are responsive, there are no questions or complaints. But! What kind of delivery service?! Give them up! They ruin the store's reputation. The dispatcher treats you like a mentally disabled person, rudely and rudely. We have never experienced such humiliation in the service sector. All the joy of the purchase disappeared in an instant.

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flani@tut.by

Level 11 Local Expert

There are no goods loading services. But the prices are cheaper than online.

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MORNING

Level 10 Local Expert

Although the area of the store is quite large, there are fewer and fewer goods. If there is a choice of fabrics, the furniture is presented in a poor assortment. The shares are rather a fiction, since the price of the products on the stock may even be higher than usual. There are problems with the availability and quality of goods.

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Оксана Бендь

Level 3 Local Expert

disgusting service. I turned to a consultant, he walked by and only pointedly threw the phrase ask at the checkout. I came up at the checkout and the employee there will not be able to provide advice on the availability of the product and show where it is located. I had to leave empty-handed and in a bad mood!

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Влад Сузанович

Level 8 Local Expert

Unfortunately, I did not think of reading the reviews before buying, and so I probably would not have contacted them initially. We had an urgent move, it was necessary to buy a bed with a mattress, we came to the store, looked, chose the bed, mattress ourselves, went to the checkout to make an order, they found out that the colors of the bed (which is just the same in the store and we wanted it initially) are not there, we were given a choice three colors, we chose one of them, signed a contract, we were told that the bed and mattress would be available in 15 working days, it suited us, just in time for the move. We left satisfied. Also, a little later, we ordered a closet, with the same nonsense coloring, we chose from what was there, the closet was available and literally a couple of days later it was already with us. We lifted and assembled the cabinet ourselves, after unpacking it turned out that there was a chip on one of the mirror doors, which was most likely made before packaging, because there were no glasses in the foam. Unfortunately, it was no longer possible to prove this fact, because the cabinet was unpacked a few days after delivery, all the documents had already been signed and we just accepted it. Let's go back to the bed, we waited for her for a total of 25!!!!! WORKING DAYS They can't say anything on the phone, they came to the store and didn't say anything specific there either, they dialed on Friday evening (25 business day) and said that within 2 days we should come and deposit the rest and we can take the bed. When asked what would happen if she could not arrive within 2 days, the girl grinned and said to read in the contract. In general, we went on Sunday evening, paid the balance, ordered delivery and only on the 28th working day we had a bed. We have been waiting for her for almost 1.5 months 🥴 And the contract also stipulates that they can unilaterally extend the period of furniture manufacture by notifying the buyer about it in an SMS. 🤦 In general, just don't get involved!! It's not worth it 😬

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zxcommie .

Level 4 Local Expert

the service sucks. you approach one employee to find out if there is a plaid, he sends it to the cashier. they say, "look at the shelves or in the baskets," while no one tried to help or direct. thank you🤡🤡🤡

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Дмитрий К.

Level 4 Local Expert

We ordered a cabinet, at the conclusion of the contract and with prepayment they said that it would be ready in about two weeks. As a result, we have been waiting for 60 working days!!! This may not happen to you. But it's better to overpay and look in another store. And another big minus is to take advantage of the delivery of the furniture that they offer, if some part of the furniture is damaged during transportation, they do not reimburse anything, this is spelled out in the contract.

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Яна

Level 17 Local Expert

A large store with a huge selection) Friendly consultants and sellers, only sometimes they work slowly, but otherwise I am always happy with trips to your store! Thanks)

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Денис Хмельницкий

Level 9 Local Expert

I bought furniture from them, a Cologne wall and a corner closet, according to the promotion. I assembled it myself, it looks beautiful, and most importantly cheap. Nothing has broken in 4 years, it looks like new. But the sofa was pumped up by the action, the steamroller moved out and fell apart in parts. The upholstery is very static. I also bought hangers and a lot of other stuff. In general, I recommend the store, except for upholstered furniture.

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Елизавета Ивановна

Level 3 Local Expert

Before buying from this store, I advise everyone to read the reviews! And so ... it's a pity to put even one star here We placed an order for a sofa on 07/14/24 and paid the entire amount of the invoice, they said it would be ready within 14 working days, as a result, the sofa was brought only today 08/21/24.. and that's because I had to call the hotline! But that's not all.. when assembling the sofa , she refused that not all the children reported that the process was slowing down again .. The store said it wasn't their problem and they couldn't do anything about it! And in general , there can be no such thing that would not be reported !! The irresponsibility of the staff and my terrible attitude towards customers!! I will never contact this store again in my life! They are not professionals.. and that 's putting it mildly , I 'm not talking about the factory ! In general, think about it before making expensive purchases there! Spend your energy, time and your nerves. As well as money!!! Cheap is not always equal to quality both in service and in the product itself! I will leave negative reviews about this charade wherever possible!! And yes, I will write a complaint!

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Дарья Дещеня

Level 5 Local Expert

I bought a wardrobe in this store, and from the very beginning I ran into problems. At first, I was not warned that the delivery would not be made from the store, and I had to pick up the cabinet at another address, there is also no such information in the contract or in the specification. When they called to confirm that the order was ready, the store staff told me to come, pay for the order and pick up the cabinet, which implies that the goods are in the store. The next day, in the store, after making the second part of the payment, I found out that I could not pick up the cabinet from the store, the store staff claimed that all the goods that are in the hall are demonstration, there is no information on the price tags of the goods in the sales hall. However, when I specified where to pick up the goods, I was sent to Surganovo Street, which I consider unacceptable. In addition, the service in the store was just terrible, and I could not get the necessary information or help. In general, I do not recommend buying from this store due to poor service, insufficient information and unexpected costs.

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даша е.

Level 3 Local Expert

The staff behaves rudely, responds "fuck off", no customer orientation🤷🏼♀️

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Юлия М.

Level 5 Local Expert

They are openly rude in this store. I have never seen such rudeness in 2026.

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Darya G.

Level 17 Local Expert

The furniture store is basically good! There are a lot of goods, the promotions are pleasing, but the work of the sellers behind the classes is a little upsetting! They often can't tell me, I shift the product design from one to another, this creates long queues! The administration needs to pay attention to this!

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Игорь Медведский

Level 12 Local Expert

A good store with a large selection of products and always pleasant discounts and promotions!!! There is always something interesting to choose!!! And the quality is not so lame!!!

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Юлия Кажанкова

Level 4 Local Expert

The disgusting impression is about this particular outlet. I live opposite, and if I suddenly decide to buy something in the Ami store chain, I will bypass this object. Boorish and incompetent attitude on the part of employees

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Иван Б.

Level 5 Local Expert

The quality of the purchased item is terrible, it was returned. 2 stars, not one, just because the consultant was normal.

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Владимир Безлюдов

Level 13 Local Expert

Very good inexpensive furniture as well as positive and helpful staff

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Алена Николаенко

Level 9 Local Expert

A good big store, there are many products, you can walk around, sit and buy and understand what you are buying. The only disadvantage is that it is difficult to choose to find a sales consultant.

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Alex

Level 13 Local Expert

We bought a sofa, it turns out that the pads on the handles are bought separately (why can't they be immediately included in the price, because they are needed anyway). But they were not available either, they said they needed to go to the production for them themselves. There were no legs in the kit during assembly, so I had to go to the store again. None of the phones listed are responding. I do not recommend this store! I can only note that the sales consultant was polite and explained everything that needed to be explained.

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Юрий Шелег

Level 4 Local Expert

I bought a sofa, made a 100% Payment.They said they would deliver it soon.That the sofa is sewn.And it stands in the factory.It was never delivered.I'm calling to say that I'm not ready , that I'm ready .I still can't get the truth out.

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Алексей Кот

Level 5 Local Expert

The chair has 4 legs. Ami Furniture Titan decided that there were 3 of them. I did not know that such a mistake could be made at all. They refused to bring it, we will go ourselves to be responsible for your joint. The paper assembly instructions are incorrect, only YouTube helped.

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Лазука Светлана

Level 11 Local Expert

A large inexpensive store, besides furniture, there are a lot of small things for cottages, gifts, presents. Promotions are frequent. The quality corresponds to the cost of the product.

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Андрей Кузьмичёв

Level 8 Local Expert

In general, AMI is a good furniture factory. Modern design, comfortable furniture, very good prices, a large selection. This particular store is not the largest. There are a lot of shops in Minsk, and this one is average or slightly larger than average in size. Not the entire range is presented, of course. But there is a lot to see on the spot.

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Ксения А.

Level 3 Local Expert

It's a terrible store. I'm standing in line and there is no limit to my indignation. You can't think of a worse service, in one cash register payment for cash and by card, in the second (which no one knows about) only by card. Only there is no information about this. There is only one cash register!!!!!! For such a store!!! One! Other free sellers are trying to help, but thanks to their help, the people behind me broke through their product before me. The queue is huge, it's not moving. I've lost a lot of time.

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Денис Рогач

Level 23 Local Expert

A good big store with a good selection and availability of goods

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Анна Котик

Level 9 Local Expert

I can't reach you.

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Ami-mebel

124 reviews