Alfa-Bank

4.7

427 ratings

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Timchia B.

Level 6 Local Expert

Greatest bank

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Виталий Муляров

Level 2 Local Expert

I carried out currency exchange at the Alfa‑Bank exchange office at the Renaissance Hotel. When handing out the change, I was given a banknote with a visible stripe on it. At the time of receiving it, I did not pay enough attention to it. Later, I tried to exchange this banknote at the same exchange office, but they refused to accept the banknote. When I pointed out that this banknote was issued by this particular exchange office, the staff reacted indifferently and did not offer any solution. I consider the situation unacceptable: the bank that issued the bill must be responsible for its solvency. I ask you to check on this fact, understand the situation and report on the measures taken.

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Семён Семёныч

Level 22 Local Expert

It's a beautiful cover, but it's not much use.I wanted to change the money, but the queue was for 2 hours. So after another 20 minutes, as I waited, they had a malfunction and stopped accepting at all. I went to a nearby bank and did everything in 5 minutes.

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Ilya Komar

Level 8 Local Expert

A cool exchanger. There is no queue, a good course and a sign at the entrance to the hotel

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Darya Tsyrkunova

Level 12 Local Expert

I am pleased with the 24-hour exchanger and the new ATM that accepts cash, and you can put money on the card.

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Татьяна Попова

Level 11 Local Expert

An excellent exchange office, queues are very rare, everything is always clear and fast. The staff is not always friendly, but it's okay, you can understand))

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Юлия К.

Level 7 Local Expert

The employee refused to change euros, exchanged only dollars, referring to the fact that she had lunch soon. There was still time before lunch, I took a taxi and was in a hurry to exchange everything before their break, as a result, I need to take a taxi and go to another exchanger to exchange currency further. Plus, VERY rude service, this is the first time I've seen it in alpha!

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Простой человек)

Level 3 Local Expert

I have repeatedly contacted this exchange, the cashier guys (I did not remember the names, unfortunately) are always friendly, they will help solve the issue, even help with solving issues in the bank's application), they will meet with a smile, offer a receipt, a choice of bills, although according to my observations, they do not do this in other places!!

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Алиса Кучер

Level 12 Local Expert

I came running to replenish the Alfa-bank card. I do not have a physical card, only online and, accordingly, replenishment via paypal. According to the classics, "Hello, I want to replenish the card" I take out my phone and put it to the terminal, to which they tell me, "How do you imagine replenishing the card without a physical card and without money?" And why did this employee decide that I don't have money 🤡 Well, if I didn't have the money, I wouldn't have come to top up my card 😃 I say, "Well, on the phone, contactless" To which they respond: (not an exact statement, but the format is the same) "It doesn't work that way" Well, without a "goodbye" and a polite tone in general, they did not continue working with me. And BSB bank has such a method of replenishment if you do not have a physical card with you. It will be great, Alfa-Bank, if you introduce such a function into your cash registers, and it would be nice to teach employees a polite ton, after all, they do not work at the bazaar, even they can talk there. I had no idea that you didn't have one, I thought that you were also keeping up with the times. And the ATM that stands here also does not have the function "top up your account.

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ИП Стахиевич В.В.

Level 11 Local Expert

A good exchanger with pleasant rates, Located in the reception area of the hotel, at the same time you can pass the time in a cafe. The entrance for cars is convenient, works around the clock, there is an ATM nearby.

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Юлия

Level 18 Local Expert

It is convenient that there is a round-the-clock operation. All operations can be carried out on site: exchange, to a card, from a card, near an ATM.

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Алексей Михальцев

Level 3 Local Expert

The most disgusting bank, there is never any currency, queues and lots of breaks. 0 out of 10

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Игорь П

Level 3 Local Expert

There was a need to withdraw dollars from a virtual card. An indifferent cashier, in case of a ban on the operation, could not justify the reason for the refusal, a non-working contactless card terminal, arrogant appearance, boorish behavior. Complete lack of professional competence. Instead of being interested in helping as a bank employee, she showed her unwillingness to do her job. I write a review 10 minutes later, I did not remember the last name, please conduct educational work on professional development with this employee and check for professional suitability. To a remark about a non-working contactless card receiver in a nearby ATM, he replies that the ALFA BANK exchange office has nothing to do with the ALFA BANK ATM.

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Луна

Level 10 Local Expert

It works 24/7, the course is good. The staff is polite and understanding. Very convenient, thank you

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Ara

Level 8 Local Expert

in general, the branch is good. Only when a certain Merkulova is not an employee there. A boorish and incompetent employee. I served ONE client for 30 minutes. one. The exchange point, damn it. I waited quietly with a one-year-old child in line. To the question "excuse me, but how long will this operation last?" she barked, "Yes, for a LONG TIME! How do I know 5 minutes, 10 or 30??!" and so on.

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Дмитрий Овчаренко

Level 20 Local Expert

There is almost always an empty branch, there is an ATM for accepting banknotes. Everything is great!

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Дмитрий

Level 23 Local Expert

A great place, currency exchange around the clock, deposit and withdraw money + ATM, you can sit quietly in the lobby of the hotel, put money down, call a taxi. In general, it is very convenient for those who live nearby.

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Пользователь П.

Level 15 Local Expert

Often a good exchange rate. Near a public transport stop. I didn't see much queues. maximum of one person. It is located in the hotel, to the left of the entrance.

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Максим

Level 10 Local Expert

I often come here with old-style dollars, if they didn't want to accept them in other places, then they take everything here)

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polotenec

Level 11 Local Expert

))) such a thing. If you don't know, you can't find it on the navigator. A small window at the back of the first floor of the hotel. 2000 was given out in twenties)))

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Вероника Виноград

Level 6 Local Expert

I've been standing for 25 minutes to replenish my card! A hotel employee is being served at the cash desk all this time. The queue has gathered for the entire aisle. It's just awful! There are no words! A crowd of people standing on the entire passage of the hall.

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Алексей Трубников

Level 8 Local Expert

Everything is working around the clock, there is a place to park the car. If someone has never been there, ask the administrator. In the process, to clarify where the exchange office is, the administrator managed to talk to visitors in three different languages... In short, everything is super and very convenient around the clock

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Оксана Венеровна

Level 19 Local Expert

Fast service, taking into account my precious time on a business trip, thank you!

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Татьяна Коробкова

Level 4 Local Expert

I liked the hotel. There is a swimming pool, massage, delicious breakfasts. This is not my first visit. I recommend.

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Гость

Level 8 Local Expert

After another visit, I was convinced that it was time to change the bank. The bank can issue the card, but it cannot be replenished.

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Eugene

Level 19 Local Expert

A good exchanger and ATM at the hotel, pleasant staff, clean, fast, everything is as it should be. The exchange rate was not compared, but people are always actively exchanging very decent amounts here

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Алексей К

Level 5 Local Expert

It works around the clock, queues are rare.

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Roxis Fine

Level 6 Local Expert

The black curly-haired cashier, neither hello nor goodbye, gave her a 100 bill and asked her to change 50, but she changed the whole hundred. to my indignation, she replied that it was my fault, she said it too QUIETLY. yes, even if I didn't say anything at all, it's her duty to ask how much I want to change. one excuse would have been enough for me not to write this review, but in response I saw a face full of hatred. I wish her to find a job she likes and not spoil other people's mood.

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Михаил Малюгин

Level 3 Local Expert

The most disgusting service. I stood in line, I go up to the cash register and the specialist, looking at me, takes out a sign and goes on a technical break. I don't recommend it

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Павел

Level 16 Local Expert

Always a good exchange rate, convenient work schedule, polite staff (operators)!

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Dev

Level 18 Local Expert

Great place, very friendly staff, prompted and told everything,I advise you

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Оксана Ти

Level 14 Local Expert

The girl in a very rude way refused to put money on the card exactly at the moment when her lunch started, arguing that if she served me, then others would also swoop in! And she won't be able to move the lunch hour (

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user u.

Level 5 Local Expert

The department is terrible , the cashiers are rude , and there are frequent breaks . It was necessary to change the 100-ruble bill to a smaller one , but they refused, seeing if we do not provide such services.

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Antonina

Level 10 Local Expert

There are no queues, the service is normal, there is an ATM, close to my house - that's all the advantages.

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Marina.

Level 5 Local Expert

We waited in line for 15 minutes and served visitors for a long time. To TAKE A BREAK in front OF US! Why can't we warn you about this in advance so that we contact another bank, appreciate not only your time!

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Наталья Скворцова

Level 7 Local Expert

Convenient location near the hotel !

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Ирина Потоцкая

Level 25 Local Expert

Fast service. The staff is nice and friendly.

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285352 Ходачинская

Level 11 Local Expert

An excellent exchanger.And most importantly, around the clock.There is not one in the Ocean shopping center, this one helped out!

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Форд Мондео

Level 30 Local Expert

The extortionate exchange rate for the local currency. I do not recommend conducting transactions, at least compare with the exchange rate in other banks

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Виктор

Level 14 Local Expert

A regular exchanger and that's it There are no queues There is also an ATM nearby Why not make it possible to top up your account at this point? Very inconvenient

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Павел

Level 26 Local Expert

It's easier to change the course in kazika and the atmosphere is good. Well , you can spend a little afternoon .

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manionak98

Level 5 Local Expert

09/03/2020 at 1:15 we arrived at Renaissance to change the currency, the cashier (did not see the name) was silent, asked to exchange 10 euros and gave 20, silently they exchanged 20 euros instead of 10, I did not swear, but a fat minus for the attitude towards the client!

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AleksK23

Level 12 Local Expert

A convenient currency exchange point . It works around the clock and there are not as many people as in other alpha departments

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Дима Минский

Level 4 Local Expert

Crazy queues, the numbers in the ticket are completely random, it's not clear when your turn will come

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Евгения Иванова

Level 29 Local Expert

It is convenient that you can quickly and at a good exchange rate make a currency exchange right at the hotel.

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Alex

Level 6 Local Expert

A good department. Always polite staff. I would especially mention Alexander

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Николай

Level 7 Local Expert

A good round-the-clock exchanger with the alfa-bank rate!

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Ирина Гур

Level 11 Local Expert

Both an exchanger and an ATM, convenient location!

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raise-vk

Level 10 Local Expert

May 30, 2021 I arrived at 19:57, the employee of the department closed for a break in 3 minutes. By the way, I had to travel very far to get to the office, and due to the negligence of the employee I had to wait another hour. Alas.

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Наталья

Level 12 Local Expert

An excellent bank, without queues and works around the clock.

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Alfa-Bank

107 reviews