Agroup

4.4

427 ratings

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Level 5 Local Expert

It's a good store. They explained everything we wanted to know about the water heaters, advised us, we chose, ordered, delivered the next day, the warranty is in place, accepted payment by card, and gave a discount on subsequent purchases. We were satisfied with the purchase and the store.

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Максим

Level 4 Local Expert

They demand payment in cash, referring to the fact that the terminal is not working. At the same time, the store clarified with another customer the payment method. The phone, which is claimed to be international, is actually a Russian version, with partially pre-installed software. As already noted in other places, they require payment first, and only then to open and check the integrity. On the plus side, the price was one of the lowest at the time of the order.

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Андрей Ник

Level 3 Local Expert

I ordered a laptop from this store and came to pick it up at the pick-up center at 105 Prytytsky Street. They took out a laptop box for me and started writing out a warranty card without opening it. I told the girl to the seller that I wanted to see the goods first, asked her to open the box and check the integrity of complex household appliances and their operability, as required by the rules of trade in the Republic of Belarus. They told me that the box was sealed, pay for it, and then open it and check it. To which I replied that you were violating consumer rights and I wasn't going to buy a pig in a poke. In general, I had to abandon such a purchase. Such is the unpleasant impression of this store. Don't go there anymore.

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Анастасия

Level 3 Local Expert

Disgusting service. It may be worth changing the delivery service. We ordered a water heater with delivery across the Republic of Belarus. In the morning, a disgruntled woman called, barked that the delivery was from 11 to 13. I asked them to dial in 30 minutes, since there is no way to sit in a concrete box in the middle of the day without anything and wait for delivery. As a result, the courier called and said, "I'll be there in 2 minutes." He talked as if we owed him something. They allegedly deliver a 27-kilogram boiler only to the entrance. And if I went to receive him myself, what would I do with him? There is no card payment, no warranty cards, checks, signatures. Some kind of gray office. I strongly do not recommend contacting you.

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Ольга Стаховская

Level 8 Local Expert

I bought an electric scooter from this seller. This model turned out to have the lowest price. The price was confirmed by phone. The order was delivered on the agreed day, without delay. The courier is polite and has completed the documents. He explained where they can be found if they come to light during operation (not yet) any flaws or marriage. Thank you, I have a pleasant impression of the purchase and interaction. I will contact you on occasion and recommend you to my friends.

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Ангелина

Level 4 Local Expert

My comment will not be the first, they have worked out the scheme. They only ask for payment in cash (the terminal is temporarily closed), but as the comments show, it has not been working for them for a long time. According to the law on consumer protection, two forms of payment are available to the buyer - cash and non-cash payment. I think a complaint to the right body will cheer them up, otherwise they are already tired of such stores. If you don't want to accept the cards, please remove this information from the website!

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Thomas Anderson

Level 4 Local Expert

I don't recommend it, incompetent store! I don't usually write reviews, but I really need to here. I ordered a Bosch DFT63AC50 telescopic hood from onliner for 752p (I chose the store by rating). A young guy brought it. When unpacking the goods, the courier just stood and waddled from one foot to the other, just to get out faster. The hood was in a film and after a cursory inspection (since the courier arrived almost at 23.00), the money was transferred and after that he quickly ran away. Immediately, thoughts began to creep in that something was wrong with the hood, and literally 10 minutes after the courier left, he began a detailed inspection. They took off the film and realized that the plastic on the hood was chipped off in places and fell off along with the film. The metal corner of the hood was completely split and defects (chips, scratches, metal dents) were found on the entire body. It feels like this hood was kicked and thrown at random before being wrapped in film and brought to me. And yet, it turned out that it was NOT a COMPLETE SET. No instructions or even a 220V cable. THE HORROR! (The courier must have chosen the right time to give away such an item!) He immediately started calling the courier, saying come back and pick up the goods and give the money. To which I heard that: “I'm just a courier, I've already deposited the money at the cashier (and this is at 23.30) and tomorrow call the service and figure it out..” (Dear store, AS if you didn't know what was brought to me???) After I sent all the evidence of the broken product, referring to the law on consumer protection, they said bring it to our service on Kamennaya Gorka, we will make a refund. (but they also offered to just throw off 100p for all the dents, which I refused, because you definitely can't put such a hood in any kitchen, because it's "a product of inadequate quality"). After applying for a refund, the money was returned within 2 days, as promised in the service. BUT what surprised me was that after my purchase, the advertisement for the sale of the hood disappeared from the website and from onliner. After returning the product to the service, the ad reappeared, but at a higher price — 768p instead of 752p. The store reported that it was impossible to replace the hood with a new one due to the lack of goods, but later an ad with the same model name and specifications became available for purchase again!!! In general, it's up to you to order or not in this store. But with such a disgusting attitude towards customers, I definitely do not recommend this store!

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Олег К

Level 2 Local Expert

Do not contact this store! I ordered a heater, the courier brought it, and told me to check for myself that if defects and malfunctions were found, the product could be returned or replaced without any problems. After unpacking, deep scratches were found, which I immediately informed the courier. The next day, the support service contacted and announced that they refused to change or pick up low-quality goods. Also, the product passport was shabby and dirty, perhaps I was not the first person to whom they tried to sell this heater, but I turned out to be less vigilant.

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Максим Ж.

Level 9 Local Expert

Cool service. I bought a vacuum cleaner, but it became sanctioned in Belarus and the application did not work. I called them and they fixed my firmware on Curare for 300 rubles. They gave the money for repairs. Awesome company. Everything is clear. I recommend. The service is excellent. I will buy more

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Станислав

Level 27 Local Expert

A good store and a selection of products provided, they quickly suggested the right boiler in size, courteous staff, and quick order processing.

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Alexandr p.

Level 2 Local Expert

This is not the first time I have contacted Agroup. So far, the good prices don't disappoint, and everyone is polite and courteous, keep it up!

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Анастасия Ш.

Level 3 Local Expert

We ordered a 50L thermex water heater here. The guys got their bearings both on the product and on the cost . My husband and I chose courier delivery. The goods were delivered the next day, shown, signed a warranty card and paid off, all at the specified time. There were no overlaps . The store is good, I will recommend it to my friends. Thanks)

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Виктория В.

Level 3 Local Expert

Today we contacted this store to buy a heater, they reserved it by phone and said that you can pick it up today. Payment in cash only And then the adventures begin, the first problem is to find a store, if you are looking for it, then the entrance is closer to the MKAD. There were a bunch of guys standing at the entrance, a man and a woman were sitting at the checkout, the man immediately interrupts and says to give a phone number. They bring the heater, open it, write a guarantee, and wait for payment, the sellers don't care if it's working or not. We asked if it was possible to check, they allowed it, it was working, everything was good. The girl looked at him with a kind of contempt all the time. In the end, they gave me a receipt, which doesn't even say what was bought, just the amount. Well, they gave me the scotch, thanks for that.

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Альберт Тадевосян

Level 3 Local Expert

We purchased a Dyson Airwrap HS08 styler, upon initial inspection we saw that the styler was not original, of terrible quality - we immediately called the store and asked for a refund and pick up the goods, to which we received a rude negative response, only after a long showdown, disputes and sending letters to the relevant authorities (after 10 days) The money was returned to us. If you purchased Dyson equipment in this store, then most likely it is not the original, we strongly recommend against purchasing equipment in this store.

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Савелий Селиванов

Level 2 Local Expert

I bought a fan heater, placed an order on the website, I immediately wanted to deliver, but they said that I could pick up the pickup earlier. The store closed at 20:00, I was late and asked the guys to stay for a couple of minutes, went to a meeting and stayed, thank them very much. I recommend the store.

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Макс Стэн

Level 2 Local Expert

I picked it up myself, I didn't want to wait for delivery. The staff is polite. They offered to open and test the equipment on the spot. The product is new, with seals.

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юрий гогалинский

Level 4 Local Expert

I ordered a laptop, the stock price was 10 percent less than the minimum price of competitors, ordered through their website, called back, and delivered to Borisov the next day. The package is unopened, everything is fine. After my order, their price increased, but it's still the lowest. 300 rubles of savings, free shipping. The courier driver recommended this store

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Петр Шумский

Level 5 Local Expert

Good price, fast and convenient. I bought it many times, it was never postponed or let down

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Николай К.

Level 2 Local Expert

I don't recommend it. A boiler from the manufacturer Garanterm was ordered, the goods were handed over at the entrance without unpacking, and the courier quickly left. As a result, it turned out that a similar model from another manufacturer (Edisson) was delivered, which costs approximately 50 rubles cheaper. If you avoid replacing the product with the corresponding order or refunding the money, you will have to contact the competent authorities.

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Ksusha

Level 9 Local Expert

I want to warn potential buyers about the serious problems I have encountered when buying equipment at the Agroup store. In November 2024, I purchased Apple AirPods Max wireless headphones from this store. After a while, a constant extraneous sound appeared in the right earpiece. September 18, 2025 I contacted the service center for warranty repairs. From that moment on, the lingering problems began (>3 months): - The statutory warranty repair period (14 days) has been repeatedly violated. - The headphones were not returned, and my demands for a refund were ignored. - The store staff was extremely reluctant to respond to my written and oral requests, often delayed deadlines and did not provide specific information about solving the problem. - Almost 2 months after the appeal (November 13) I have sent a second pre-trial claim demanding to terminate the purchase agreement, return the value of the goods, the penalty and moral compensation (in accordance with the law on consumer protection). - Also on November 24, I filed a complaint against the seller on the appeal portal.I called the Administration of the Frunzensky district. - On November 27, the seller contacted me and informed me that the company from which I purchased the headphones (Technogroup LLC) had been liquidated and that I could go to court, but this would not help. I checked this information in the unified register, Technoskill LLC was indeed in liquidation. On December 11, I sent a letter to the liquidator asking him to include me in the list of creditors. They informed me that the chance of getting a payment is minimal due to the large number of debts. - As a result, on December 31, the cost of the headphones was refunded to me. Conclusion: When buying equipment in this store, you risk facing protracted warranty disputes, lack of operational support, disregard for your rights as a consumer, and difficulties in returning or exchanging goods. I hope my review will help others avoid such unpleasant situations.

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Корней С.

Level 4 Local Expert

I want to share my shopping experience in this store. I ordered a water heater (boiler) for pickup for 50 liters. The order arrived two days later (it was written from 3 days), came to pick it up, opened it, showed it, told me how to hang it up and how to turn it on, helped me carry it to the car, were polite and tactful. I recommend the store.

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_alena_boro_

Level 4 Local Expert

The purchase did not take place, unfortunately, all the negative comments are true. They only ask for cash. As you say, payment by card is out of stock, then the order will arrive in a couple of days. On Sunday, they called to confirm the order from the online store, they said the phone was available. On Monday, an hour before the trip, the store received a call saying that the product was out of stock (although the phone reservation was confirmed on Sunday), it would be available only tomorrow, but the price was higher for this model. I bought the online rating. And when I went to read the reviews here, I was glad that fate had fenced me off from this store.

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Владимир Кузин

Level 6 Local Expert

A smart store. Convenient parking. A lot of bulky goods are available right on the spot. A large showroom. Consultants are really "on topic".

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Aniks

Level 6 Local Expert

I bought a fan in this store. They helped with the choice and did not disappoint. A high-quality fan, many modes, and most importantly, a quiet one. I am satisfied with the purchase and the quality of service. I recommend this store.

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Дарья

Level 3 Local Expert

A very good store, I recently ordered an air humidifier for myself, firstly, there was an excellent consultation, they helped me choose exactly what I wanted, and secondly, the delivery was fast enough, plus it was delivered in perfect condition. Thank you very much!!!

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Артём

Level 5 Local Expert

I ordered a Samsung Galaxy S24 Ultra. There was a note of disbelief due to some negative reviews, but I decided to leave the order anyway. It was delivered really within the specified time, everything was agreed upon. But keep in mind that you won't know the exact delivery time until the day of the actual delivery. In this regard, it is rather inconvenient, because it was necessary to accommodate other important matters. Otherwise, everything is fine: the phone is really the same, the price is really as on the website, the phone itself is original and not activated. In a word, I advise you, but at the same time be attentive to the delivery time.

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Олег К.

Level 2 Local Expert

Disgusting. They attract customers with low prices. The delivery was postponed for a day.There is no result. I can't get through. The answering machine promises to connect with the operator. A bad company.

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Кучер Типский

Level 4 Local Expert

I made an order for pickup, an electric convector. I picked it up the same day in the evening, the appearance of the product was shown to me, checked for performance and advised on the nuances of use. They provided a discount for further purchases. Satisfied with the purchase

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Антон Л.

Level 3 Local Expert

I ordered an Apple Watch Ultra. It was delivered on time. The courteous courier helped to check everything. We have been familiar with Agroup since 2014.

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Саша Ч.

Level 4 Local Expert

Another miracle store Agroup.by . The service is at zero. They create all the conditions for their loved ones. I ordered two tablets. The website states that the product is available in the store and you can pick it up by pickup. There is no actual product. We placed a pickup order through our manager. There was only one condition - it was a bank card payment. During the conversation, the manager clarified whether cash payment is possible....it was clearly stated that the payment was by credit card. Upon arrival at the pick-up point, it turned out that there was a cash payment and all questions to the manager. I would like to note that in this way the store violates the rules of trade, pushing customers to buy goods for cash....apparently there is something to hide....and I don't want to pay 3 percent of the order amount for using a bank terminal. Perhaps the tax and "MARCH" need to pay attention to this online store.

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Сергей М.

Level 4 Local Expert

On Friday, 09/11/2026, I purchased Onliner from Agroup through the shopping cart ("Makotekhinvest" LLC, this is how the legal name is indicated in the cash register and product receipt, although a different name appears on Onliner) Lenovo Legion Y9000P IAX10 83F40002CD gaming laptop worth 7,349 Belarusian rubles (in fact, 7,250, because they made a discount for cash payment), discovered at home in the evening that the camera was not working, and it was not even displayed in the device manager, which means that the laptop does not see it technically, and not programmatic. On Monday, 14.09, I took him to the service center at 105 Prytytsky Street with a written claim for a refund for low-quality goods, the laptop and the claim were accepted and registered. Further, I was not invited to the examination within the time limit set by law (3 days), and the funds were not returned to me within the time limit set by law (7 days), and I did not receive a response to the claim. I do not advise contacting this store, because my story, most likely, will have a continuation in court and it is not known how it will end for me, because after carefully reading reviews on other sites, I learned that such a situation as mine is not the first for them and the guys know perfectly well that you can reorganize, join, etc., which will delay the refund period, if you can get them back at all, the Agroup store had a lot of legal names, even I, without making an effort, found 3-4.

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Николай Ачаповский

Level 3 Local Expert

The information on the site is not correct, they say that they give smartphones in installments, and when I called them, they say no. I do not recommend this online store to anyone.

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Secret

Level 7 Local Expert

They try to avoid warranty obligations as much as possible. The mode of accepting a defective product and issuing it (when it is repaired) is made so that all your desire to use it disappears or becomes impossible. The opening hours are from 12 to 19, with lunch from 13 to 14, and they do not work on weekends. It is unclear how a worker can contact a warranty center with such a schedule. They definitely don't value customers, you can read other people's reviews about their warranty situation.

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Кирилл С.

Level 2 Local Expert

Take care of your nerves — I strongly recommend not contacting Agroup. I bought a laptop from them with a surcharge for installing Windows 11 Pro (30 rubles), but eventually discovered that an outdated version of Windows 11 Home was installed, which is why the system did not receive updates. I had to reinstall everything myself. The seller did not react to the problem in any way, said that "the versions are no different," and that was the end of the communication. They only offered to bring the laptop back to "change" the version. Disrespect for the client is obvious. I do not recommend contacting this company.

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Лизавета

Level 5 Local Expert

Good service. I bought an air conditioner in this store, they helped me with the choice and told me everything in detail. I ordered the delivery right away. The delivery time was agreed with the manager, and my air conditioner arrived the very next day . I am very pleased with the purchase and recommend the store.

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Saint John

Level 9 Local Expert

The salesman was rude when he called 10 minutes later and said that he needed a different delivery time, which I hadn't seen for a long time in our time. Paying only in cash is suspicious.

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Oleg May

Level 6 Local Expert

Hmm, the guys are being fucked up here.. I give 5 stars because I bought marshall monitor 3 headphones and they are original and everything is ok. But you know.. if I were to evaluate the atmosphere of the pick-up point - well, I don't know, there's nothing wrong, everyone is doing everything, it's just somehow very "cold", as if the employees are ready to defend themselves and we are enemies. The girl, for example, ran outside to avoid being there while I was checking everything) This moment should be solved and sales would increase, well, this is already thinking out loud, professional information) In short, the store is generally normal, buy, but learn about your equipment in advance and check everything. I'm happy, the rest is just small things, although they are important to many.

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N.Y.

Level 4 Local Expert

They refused to deliver the goods when they asked for payment by card (not by installments, by a regular payment card). They told an incredible story about the fact that all their terminals are being rewired due to reorganization, and therefore "we will call you back when they start working." I'll specifically see if you've had a reorganization or if you're telling fairy tales to make people pay.

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Владислав Беринчик

Level 6 Local Expert

Like many here, I chose based on reviews from the online store. I bought a laptop with home delivery. The courier arrived on time, but did not demonstrate anything, etc., took the money and left, signing the warranty card. Next, a defect with the touchpad was discovered, I have friends with the same laptop models and there was no such defect. I came to the service, explained the situation and said about a replacement for a new laptop, or a refund, the employee said it was a trifle, etc. Sent to the service center for a week. After they called, they said the defect was not detected, although it is, respectively, I no longer expect a refund or replacement for a new device. I do not recommend this store to anyone, it would be possible to put zero, I would!

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Pansessuale

Level 5 Local Expert

They brought the wrong product, but a similar one, but 80p cheaper. I highly do not recommend it. Judging by the reviews, the scheme has already been worked out. Be careful, and it's better to buy anywhere else.

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Мария

Level 5 Local Expert

We placed an order for the equipment. They called after a while and said they would be able to deliver it the next day in the evening. The next day, it turned out that the product was not in stock and would be delivered on Monday or Tuesday. What happened on Monday? And on Monday, there was nothing at all. Thank you for 3 wasted days and your empty words.

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Vadim H.

Level 6 Local Expert

I bought an air conditioner, friendly staff, they told me everything, showed me, I was very satisfied with the service, I will contact you again Thank you very much

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анастасия в.

Level 3 Local Expert

The store is full bottom, the service is at zero from the word at all. We ordered a phone for the child with home delivery. The next day, there was no reply, no greetings. You haven't called back, you haven't picked up the phone for half a day listening to music on your phone! The child who was waiting for the phone is upset! Customer orientation is zero! I don't recommend ordering anything here at all!

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Алена

Level 10 Local Expert

I do not recommend this seller! I wanted to buy a Karcher high-pressure washer for 2000 rubles. I wrote to the messenger all day (I couldn 't call ) so no one answered me, but the messages were viewed! These people then say that they have no orders! Change your manager! Another company immediately responded and brought me an expensive product.

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Павел Л.

Level 3 Local Expert

Avoid this organization, I ordered a bosch food processor here, the courier brought it in a hurry and rushed around very much, everything looked good from more, handed the money to the courier, and he quickly left, starting to inspect the combine in more detail, it turned out there was a defect in an obscure place that was noticeable purely in the turn of the combine for using a meat grinder, a chipped bowl retainer Five minutes after the courier's escape, they dialed him and heard that you were calling the store. They will solve your problem by calling the store and saying that it was a mechanical failure. "Thank you for everything and see you later"!

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Milana

Level 7 Local Expert

I wanted to order a tablet and was very upset because of the constant postponement of delivery. The person responsible for it changed the delivery/pickup date three times, but the tablet was urgently needed. Such an attitude towards customers is unacceptable, especially if orders are made specifically for the purpose of a quick purchase. I hope that in the future you will improve the delivery organization and take into account the importance of meeting deadlines for your customers. Thank you, the tablet was purchased elsewhere.

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Mei Talakrin

Level 3 Local Expert

"Wonderful store!" I ordered a Samsung fitness bracelet on Friday. The manager called me back and said that you can come and pick it up. I told them I'd pick them up on Saturday. I arrived on Saturday and just kissed the door, although I was assured that I could arrive before 8 p.m. and pick up And no one called and warned that the store was not working for technical reasons, it turns out! I was driving from another part of the city Moreover, they persistently asked to pay in cash, although they indicated payment by card. So keep going and keep going! I do not recommend it to anyone and I will dissuade from any purchases in this store!

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Иван Смирнов

Level 5 Local Expert

The most lame online store in Minsk, fell for the Online rating and lost. I ordered a Samsung tablet, the manager called back, confirmed the order and decided on the pick-up time, 2 hours before that time the store calls back and "weaves nonsense" about the supplier who confused the positions and did not report the absence of this tablet. Everything would be fine, I understand the so-called "intRanet stores", but the tablet hangs in the store and on, and at a higher price. The store is just dishonest and greedy, ruined a birthday present for a good person. I do not recommend contacting these "comrades".

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Александра Паплевка

Level 3 Local Expert

Good evening.We accepted a laptop today, the company did a great engraving, everything was bright, everything was perfectly visible, the manager worked perfectly, agreed on delivery, consulted me, but the courier spoiled the whole impression of the store. Yes, he called us and went to the meeting, because we were visiting at the agreed time, but as he told him anyway on the way, he arrived at a different address. Upon his arrival, my husband started checking the laptop, to which he was not happy that he was being delayed, it took him 10-15 minutes to deliver, he started to adjust it after 5, to which my husband said, but I need to make sure, check the equipment, to which he replied that it was cheap, normal equipment (the laptop costs 6-7 thousand), and you're going to check for 1800, then you said pack it back, I'll take it, I have to go. Of course, I understand that everyone has their own budget, but for us 1800 is also money and we would like to make sure that we take the same equipment as in the box. Of course, we accepted everything, paid, they didn't detain him much, he stayed with us for 18 minutes, but these statements and discontents were very unpleasant.

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Артем Н.

Level 7 Local Expert

I do not recommend it if you are a legal entity There is one information written on the website, but in fact there is another. I tried to purchase a laptop as a legal entity, but it turns out that they do not work with legal entities with this category. Then why can't you write it on the website? In general, utter nonsense.

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Agroup

260 reviews