Troubleshooting and support

Use tips from the Yandex ID Help . If this doesn't help, write to the support service.

You can only link your phone number to one account in Yandex Tasks. You must have logged in with a different username before. Remember which one it was and use it to log in to Yandex Tasks. If you can't remember it, restore access.

According to the User Agreement:

• A user can only have one account in Yandex Tasks.
• A user can't register twice.
• A user must have a unique phone number.

Go to your Yandex ID and change the main phone number. After you've changed the number, you won't be able to withdraw money for a week.

You can find your username in the lower- left corner of the , next to your profile picture. Press your picture to see your username and email.

If you don't remember your username or password, go to the Restore access page.

According to the User Agreement:

• You can only have one account.
• You can't restore a deleted account.
• You can't register in Yandex Tasks twice.

There's a chance that you registered in Yandex ID but didn't add your email, or the email was deleted or blocked. In this case, go to your Contacts in Yandex ID and enter your Yandex email address.

If you've created that account yourself, feel free to use it. If someone else has done it for you (for example, your employer or administrator), it might be risky, because someone can delete your profile. In this case, you won't be able to log in to the platform and will lose all your skills and the money you've earned.

It's safer to create a profile using your personal Yandex ID. This will help you avoid access issues.

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You can find the most common blocking reasons and tips for avoiding it under How to be a successive performer.

Depending on the reason of your block, you can get:

• An automatic notification about the blocking.
• A message about the blocking and its reason on the task list page, in your profile, and on the My money page.
• A message from the administrator about the possibility of unblocking.

If unblocking is possible, follow the instructions from the message and wait for reply. The review usually takes a few days.

If you want to delete your account and stop using Yandex Tasks instead of unblocking it, contact support.

Not all skills you get may be displayed in your profile. It depends on the skill settings and the task features.

No, giving your account to someone else is a violation of the User Agreement.

The list of tasks shows the tasks available to you at the moment. To start with paid tasks:

1. Complete the training and sample tasks to get more skills and unlock access to more paid tasks.

2. Set up your task feed:

   • Add the tasks you're interested in to your favorites.
   • Hide the tasks you don't want to complete.
   • Filter and sort your tasks the way you like.

3. Choose a task and start working on it.

In demo mode, you can check out unpaid demo tasks before you fill out the questionnaire so you know what to expect.

After you get access to paid tasks, some of them will have unpaid training tasks and exams. They help to train performers and test their skills.

The price of each task depends on its difficulty and the time for completion. Simple tasks that don't require special skills or a lot of time to complete are paid less than more difficult ones. However, the better you cope with such tasks, the higher their price gets and the more chances you have to get a bonus from the author.

The average earnings you see in a task card is how much in average you get paid per hour for this task.

After the set period of time, the task is removed from the Active list automatically and is returned to the home page. You can also remove a task manually. Go to the task. In the bottom, press Exit → Exit. For your convenience, you can reserve tasks. If you can't complete tasks from Active for some reason, this doesn't affect the availability of other tasks or your metrics in Yandex Tasks.

Write a message to the requester who posted the task.

If a desired task is not displayed anymore, it might have already been completed, or you might have not performed it correctly, or maybe you don't meet the criteria set by the author. While this task is not displayed, you can work on another one. The desired tasks may appear again later.

Your feed displays available tasks you can choose from.

If you've started a task and then changed your mind about completing it, press Exit.

Press the Exit button.

If you've answered all questions on the page, press Submit and exit.

Make sure that:

• You've selected at least one requester or filter in the task list.
• You've selected Russian in your profile section.

If the problem persists, contact support and attach your:

• Yandex Tasks profile screenshot.
• Task feed screenshot.

To complete certain tasks, you need to set up access to your device's microphone and camera. You can allow access in your browser settings. For information about how to do this, see the instructions for your browser.

Make sure that camera and microphone access is allowed in your device OS settings:

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We recommend using the latest version of Yandex Browser because we thoroughly test all platform features for it. You can also use other modern browsers (Google Chrome, Opera, Apple Safari, Microsoft Edge, Mozilla Firefox), but we don't test them, so we can't promise everything will work correctly.

You might have made mistakes in the task that prevent you to submit it.

How training works:

1. You answer all questions on a page and press Submit.
2. The system compares your answers with the correct ones provided by the author.
3. If you made a mistake, you'll see a tooltip on a red background.
4. You correct your answers for all the tasks with the tooltips.
5. You press Submit.

After you've corrected all the answers with the tooltips, the training is completed. If you think your answer is correct, but the task is not accepted, take a screenshot of the page and send it to the project author.

Performers can use the same IP for tasks, but they have to use different accounts. According to the User Agreement, a performer can only have one account in Yandex Tasks.

When you use such programs or browser extensions, your account can be blocked by our anti-fraud system. It's not allowed in Yandex Tasks, as all performers should be on equal terms. Besides, hackers can use such programs to access your account. Please, don't use any automation tools to get tasks.

Go to Yandex ID and link another phone number.

In Yandex Tasks, you can't use the same phone number for different accounts, even if an account was deleted. According to the User Agreement, you can only register in Yandex Tasks once.

Under Transaction history, press Cancel request. If you don't see the button, this means the request is being processed or has already been completed, and you can't cancel it even through the Yandex Tasks support.

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Awards help put your achievements on paper and learn more about Yandex Tasks features.

Awards appear in your profile within 24 hours after you meet the requirements. If it's past 24 hours but you still don't see the award, please contact support.

Try the following:

• Clear the browser cache.
• Disable antivirus and browser plugins, especially ad blockers and similar extensions.
• Check your browser settings and make sure there's no restriction for loading any content (scripts, ads, etc.).
• Temporarily disable electronic signature software and extensions.
• Try opening Yandex Tasks in a different browser.

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