Contact Yandex Disk support

Note. Yandex Disk doesn't offer support over the phone. We only work with user emails. This is more effective because you can attatch screenshots to your email, which let us hande the issue and help you quicker.

Please answer the questions below to make sure your email gets to the right specialist.

Select the subject:

What's wrong?

You may find a solution under Error loading and displaying the Yandex Disk page. If our recommendations didn't help, contact us.

You may find a solution in the Solving problems section of the Yandex ID Help. If our recommendations don't help, contact us via the feedback form.

Your access may have been limited by a violation of the Yandex Disk User Agreement. Contact us to learn more.

There are two main reasons why people lose access to Yandex Disk:

You haven't logged in to your Yandex Disk account for a long time. For information on how to solve this issue, see Notification about blocking.
You ran out of space on Yandex Disk. For more information, see What happens if you run out of space on Yandex Disk?

What's wrong?

You may find a solution under Problems with uploads. If our recommendations didn't help, contact us.

You may find a solution under Files do not open or are broken. If our recommendations didn't help, contact us.

You may find a solution under Files won't download. If our recommendations didn't help, contact us.

You may find a solution under Edit documents. If our recommendations didn't help, contact us.

You may find a solution under View email attachments. If our recommendations didn't help, contact us.

You may find a solution under Files are missing from Yandex Disk. If our recommendations didn't help, contact us.

You may find a solution under History. If our recommendations didn't help, contact us.

You may find a solution under Delete files and folders.

You may find a solution under Data transfer from another cloud storage.

You may find a solution under Share a link or Someone shared a link with me. If you haven't found an answer to your question, contact us.

You may find a solution under Configure shared access to a folder or I was invited to a shared folder. If you haven't found an answer to your question, contact us.

You may find a solution under Search Disk. If our recommendations didn't help, contact us.

You may find a solution under Notes in browser. If you haven't found an answer to your question, contact us.

You may find a solution under Disable ads on Yandex Disk. If our recommendations didn't help, contact us.

You may find a solution under Security in Yandex Disk. If you haven't found an answer to your question, contact us.

What's wrong?

You may find a solution under Yandex 360 Premium and Yandex Disk space. If our recommendations didn't help, contact us.

What subscription do you have?

Yandex 360 PremiumYandex Disk Pro subscription

You may find a solution under Yandex 360 Premium. If our recommendations didn't help, contact us.

You may find a solution under Yandex Disk Pro subscription. If our recommendations didn't help, contact us.

You may find a solution under Get extra GB and other rewards for taking part in promotions. If our recommendations didn't help, contact us.

Please specify the problem:

You may find a solution under Unlimited auto-uploading of photos and videos from mobile devices. If you haven't found an answer to your question, contact us.

You may find a solution under All photos. If you haven't found an answer to your question, contact us.

You may find a solution under Albums. Manage albums. If you haven't found an answer to your question, contact us.