Contact Yandex Disk support

Note. Yandex Disk doesn't offer support over the phone. We only work with user emails. This is more effective because you can attatch screenshots to your email, which let us hande the issue and help you quicker.

Please answer the questions below to make sure your email gets to the right specialist.

Specify the subject:

You may find a solution in the sections on photo and video auto-uploads for Android and iOS.

You may find a solution in Help for Yandex Disk for Android under Notes. If you haven't found an answer to your question, contact us.

What's wrong?

You may find a solution under Yandex 360 Premium and Yandex Disk space. If our recommendations didn't help, contact us.

What subscription do you have?

Yandex 360 PremiumYandex Disk Pro subscription

You may find a solution under Yandex 360 Premium. If our recommendations didn't help, contact us.

You may find a solution under Yandex Disk Pro subscription. If our recommendations didn't help, contact us.

You may find a solution under Get extra GB and other rewards for taking part in promotions. If our recommendations didn't help, contact us.

You may find a solution under “An error occurred when paying” for Android and iOS.

If you're having a problem with the Yandex Disk app, please report the issue using the feedback form in the app:

Open the app settings.
Select Help and feedback → Report a problem
Select the relevant issue.
Describe the problem in as much detail as possible.

Note. Please report problems related to the mobile app from the app itself and not Help pages. This will ensure your message reaches the right specialists and is answered sooner. Additionally, when submitting from the app, our specialists get technical information that helps them sort out the problem.

If you can't write from the app because it crashes unexpectedly, send us a message about the error via the feedback form for Android or iOS.