Retrieving Yandex Disk app logs

Specify the version of your program:

  1. Click the program icon in the Windows notifications area.
  2. Click .
  3. Select a topic from the Help menu.
  4. Hold down the Ctrl key and click Report an error to Yandex. A folder containing the ZIP archive you selected opens automatically.
  5. Attach this archive to the feedback form or to your email.
    Tip. If you can't attach the archive to the email, upload it to your Yandex Disk through your browser and provide a public link to it in your email.
  1. Open the Help menu.
  2. Hold Ctrl and click View help. The folder with the selected ZIP archive will open automatically.
  3. Attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex Disk through your browser and provide a public link to it in your email.

If the program does not install or does not start, retrieve the logs manually:

  1. Open File Explorer, copy the address %LOCALAPPDATA%\Yandex\Yandex Disk.2 and insert it in the address field. Press Enter. Archive the contents of the folder that opens.
  2. Do the same for the folder %LOCALAPPDATA%\CrashDumps.
  3. Enable the show hidden files and folders option.
  4. Open the Yandex Disk folder — it opens even when the program isn't running.
  5. The .sync folder will be displayed in the Yandex Disk root folder. Archive its contents.
  6. Attach the three archives to the feedback form or to your email to support.
Tip. If you can't attach the archive to the email, upload it to your Yandex Disk through your browser and provide a public link to it in your email.

Do you upload files to your Yandex Disk through the special program window or a regular Windows folder?

You most likely have Yandex Disk 3.1. To know for sure, click Help → About the program in the menu bar. This page shows the version of the program.

Most likely, you have classic Yandex Disk (Yandex Disk 1.4).